Timpson Group

🔢Our year in numbers🔢 September is our second busiest trading month of the year. As parents get their children prepared for the return to school, we see a significant uptick in key cutting, photo printing and ID photos, dry cleaning and shoe repairs. Our financial year also comes to an end at the end of September and it's been another strong year for growth. By the end of this financial year, we will have; 🥳- Achieved our joint second highest Happy Index result 👞- Opened 39 new Timpson shops 🎿- Broke ground on our renovation works of Le Tremplin in Morzine 📸- Opened 2 new Snappy Snaps shops 🧥- Very nearly finished our new Jeeves of Belgravia dry cleaning Centre of Excellence in Barnet (we move in October) 🪡- Launched a repairs and alterations trial with the John Lewis Partnership ⏱️- Opened 1 new Watch Lab 👩💻- Re-launched 2 websites 🙏- Achieved the top spot in the UK Customer Satisfaction Index 🔑- Built and rolled out 160 new fully automated key cutting machines- 7 of them with our partners in Australia 🇦🇺 📷- Built and rolled out 224 ID Photo Booths 📸- Built and rolled out 72 Photo Printing Kiosks 🧑⚖️- Had 1 CEO resign from the business to take on a role in government All thanks to the exceptional colleagues working across our special group of businesses. 2024/25 is shaping up to be another bumper year. Watch this space....

💷💷The £1000 'rule' 💸💸 Every Friday, a member of our Leadership Team records a video on a current topic in the business, to be shared with all colleagues. Here is an example of our Chairman, John Timpson discussing our £1000 'rule'. Every colleague in our business has the ability to spend up to £1000 to settle a customer complaint on the spot- no need to ask anyone for permission. We think it's really important to resolve issues for our customers here and now, rather than let them 'fester' which inevitably results in a more expensive resolution for us and a poor experience for our customers. I put this to good use when I was working in our King's Rd shop on Christmas Eve about 10 years ago. I destroyed a customer's VERY expensive shoes (I was never the best cobbler 😬). When she returned to collect them, I apologised and asked her to purchase a new pair on us. She came back about an hour later with her new shoes (not far off the £1000 limit 😵) and a coffee to say thank you. I'm confident she still uses us to this day and she's unlikely to have the same problem unless I happen to be visiting her local branch for the day! A favour to ask- please share experiences you have had with businesses when you have had to make a complaint. Good, bad and ugly!

We're thrilled to be working with John Lewis & Partners to offer an in-store repairs and alterations service to their customers. We like to work with businesses who share our values and the John Lewis Partnership most certainly do. 😊

🎉🎉We want to give you free 'stuff'! 🎉🎉 We're on a bit of a mission to show more of our personality in our digital driven businesses. It isn't easy. Normally, we rely on the personalities of our amazing colleagues serving the customers in our shops. As digital becomes a bigger part of our business through our web and vending businesses, we want to make sure our culture and personality is front and centre. We think random acts of kindness are important, which is why we encourage our colleagues to give 'stuff' away for free. We actually make more money in shops where we do more 'freebies', so it's a win, win! With this in mind, if you happen to shop on MaxPhoto.co.uk, TescoPhoto.com or Timpson.com you've now got every chance of your order being on the house! ☺️🥳

A statement from Sir John Timpson CBE regarding the recent appointment of his son, James Timpson OBE DL as Minister of State (Minister for Prisons).

Last week, we had the pleasure of hosting many of our vending colleagues at The Nest Manchester for a summit. It marked 18 months since welcoming Iconx International Ltd into the Timpson Group family, and provided an opportunity for our colleagues to reflect on their remarkable achievements to date. We believe vending presents a significant growth opportunity for our business. The integration of self-service options allows us to engage with customers in locations where a full shop offering may not be feasible. While machines will never replace the amazing colleagues working in our shops, we think they can compliment each other and significantly improve the overall customer experience. None of that would be possible without the amazing team of colleagues who develop, build and maintain our machines across the UK and Ireland. Hats off to each of you 🎩

We are recruiting for a Digital Marketing Manager based at Timpson House near Manchester. It's a great place to work and it's an area of the business that's rapidly growing, so it's an exciting opportunity for the right person. If you know someone with a great personality who might be suitable for the role, please ask them to get in touch with Neil Makinson. No recruiters please- sorry!

Had a lovely chat with Michael Esau, Simon Humphreys and SAP SuccessFactors about how we do things at the Timpson Group. Our CEO, James covers all of this and more in his book- The Happy Index- and he is far more articulate than I am! 😉 PS- small error on my behalf, we ask our colleagues how they are feeling at the end of every week, which for us is a Thursday evening. We are looking at changing this to every day, but it’s not in place yet. Hopefully you’ll let me off! 😬

Kind words from Advita about our training centre- The Nest Manchester. We do take booking for meetings and events at the Nest, so please get in touch if you think it might be the right space for you. Just around the corner from Manchester Airport.