Sunrise Software

Huge thanks to The Service Desk Institute (SDI) for hosting a fantastic event on Wednesday!🙌🏻 It was great to connect with so many talented peers across our industry, watch thought-provoking presentations, and have insightful conversations with people who share our passion for continual service improvement. A real highlight was hearing from several attendees who shared memories of working with Sunrise in past roles. It was a lovely reminder, especially as we celebrate 30 years, of how much our journey has been shaped by the incredible customers and colleagues we’ve had along the way.🧡

Here’s David Bullivant live on stage, sharing insights in his presentation ‘Creating Customer Cheer with Every Interaction!’ 🎤 He’s diving into actionable strategies to improve your service delivery and elevate customer satisfaction. If you attended his session, we’d love to hear your thoughts! Share your takeaways in the comments below🤔 #SDIEvent The Service Desk Institute (SDI)

For 30 years, we’ve been empowering service desk success, and we’re excited to show you how we can make a difference for your team.🙌🏼 Visit our stand to grab some Sunrise goodies, chat with our team, and even see a live demo of our service desk software in action. We’re here all day – come say hello! #SDIEvent The Service Desk Institute (SDI) David Bullivant Graham Rogers

We’re ready for a great day at the The Service Desk Institute (SDI)’s ‘Driving Continual Service Improvement’ event at Novotel London West! Be sure to swing by and say hello to David Bullivant and Graham Rogers – they’re ready to show you the magic our service desk software can bring to your team’s success! 🪄 Catch David’s ‘Creating Customer Cheer with Every Interaction’ presentation to discover new ways to improve service delivery and boost customer satisfaction at 15:35⏰ #SDIEvent

A seamless IT service doesn’t just support council staff; it directly enhances the services councils deliver to the public. Think of it as a ripple effect that starts at the service desk and reaches the community.🌊 Here’s how superior IT service delivery makes a difference: 🏋🏻More Productive Staff: With proactive IT support, your staff can stay focused without constant disruptions. ⚡Increased Efficiency: Quick issue resolution keeps public services running smoothly. 😁Higher Public Satisfaction: When services are efficient, residents feel valued and trust their council more. Check out our blog to see how the right IT support elevates public service👇🏻

Customer expectations are evolving, and service desks must stay ahead. Join our upcoming webinar with The Service Desk Institute (SDI)® to discover how AI and automation are transforming service desk operations and driving efficiency. 💡📈 Here’s what you’ll learn: ✨ How AI-powered chatbots speed up response times, boosting user satisfaction ✨ The impact of workflow builders on automating routine tasks, freeing up team resources ✨ Ways seamless integrations between systems streamline processes for ultimate efficiency Ready to elevate your service desk? Register for free today👉🏼 https://hubs.li/Q02WBQMD0

Just like Formula 1 drivers rely on their pit crews, your shift and remote council staff need top-notch IT support to stay in the race! 🏎️💨 We've highlighted how councils service desk teams can use essential tools like self-service portals and AI chatbots to ensure smooth operations outside regular hours. These solutions allow staff to log tickets anytime and receive instant assistance, enhancing their experience and keeping everything running seamlessly. Check out our blog to learn more👉🏻https://hubs.li/Q02WvbLT0

We know running an IT service desk is no easy feat; juggling tickets, incidents, and SLAs all at once is a big task. That’s where service management software steps in to help keep everything running smoothly.👌🏻 In our recent blog, we dive into: 🚨 Incident Management – keeping the chaos at bay. 🕵️♂️ Problem Management – finding and fixing root causes. 🔄 Change Management – rolling out changes without a hitch. 🤖 AI Chatbots & Automation – lightening your load and boosting efficiency. So, if you're feeling overwhelmed on your IT service desk, Sunrise ITSM can change that! Read the full blog below to learn more.👇🏻

Managing budgets while meeting the growing demand for public services is no easy feat! As council IT support teams, you balance public needs with limited resources daily, all whilst ensuring smooth, efficient, and cost-effective operations.⚖️ At Sunrise, we understand the unique challenges you face, and we're here to help. Our IT service management solution provides the support you need to optimise your budget and enhance efficiency. Curious to learn how? Check out our latest video for insights and strategies, and dive deeper into our blog for more details!💭https://hubs.ly/Q02VSCwR0

Not long to go now! Just a reminder that we'll be attending the The Service Desk Institute (SDI)® ‘Driving Continual Service Improvement’ event on the 6th of November! David Bullivant will be taking the stage with his session, ‘Creating Customer Cheer with Every Interaction.’ He’ll be exploring how self-service portals and AI-powered chatbots can elevate your customer experience by delivering tailored support.📈😁 Whether you’re looking to boost customer satisfaction or discover new ways to improve service delivery, this session is one not to miss! There’s still time to register if you haven’t already. We hope to see you there! 👉🏻 https://hubs.li/Q02VFBSr0