Keepmoat

Today, on Customer Service Recognition Day, we are thrilled to share some positive testimonials from our valued customers. National Customer Service Week is a great opportunity to recognise the invaluable contributions of our people and their commitment to service excellence. Our CEO, Tim Beale, captures what the day is all about - “We'd like to take the time to celebrate the dedication and hard work of our people who consistently go above and beyond to provide exceptional customer service. Their passion and commitment are the foundation of our success." Let’s take a moment to appreciate and thank all the service professionals who make a difference every day 🙌 #CustomerServiceWeek #CustomerServiceRecognitionDay #TeamKeepmoat #ServiceExcellence #CustomerTestimonials #NCSW2024

Sneak peek alert! 🤫 Get an exclusive first look at our gorgeous new three-bedroom Rivelin showhome at Beckett Hill, Sheffield, in partnership with Sheffield Housing Company🏡 This stunning new development officially launches on Friday, October 18th. Even before the official opening, 16 new homes at this popular development have already been sold. Join us on the 18th to celebrate and discover more about Beckett Hill 📅 #Newhomes #showhome #Keepmoathomes #keepmoat #newdevelopment #newbuild #newbuildhome

Understanding our customers is really important for creating trust. At Keepmoat, we focus on being transparent, reliable, and honest. This National Customer Service Week we are sharing some testimonials from our valued customers about some members of our amazing Sales, Construction, and Customer Care teams. These stories help show our dedication to these values. Our Hallmark quality control checking process ensures we meet our customers’ expectations time after time. This enables us to hand over the keys to a new home we can all be proud of. Here's what some of our customers had to say. #CustomerServiceWeek #Keepmoat #CustomerTestimonials #hallmark #NCSW2024

At Keepmoat, we understand that in today’s landscape, where customer expectations are constantly evolving, strong service leadership is essential for driving innovation, building loyalty, and achieving sustainable growth. This Wednesday, as part of National Customer Service Week, we are excited to share two employee case studies that highlight how our team's embody the principles of effective service leadership. They showcase how our leaders set the tone for our organisation’s culture, emphasising the importance of empathy, integrity, and continuous improvement. Meet Toni Holderness, Customer Care Support Manager from our North West region and Marie Hewis, Customer Care Director for our Yorkshire East region. #CustomerServiceWeek #ServiceLeadership #Keepmoat #Empathy #Integrity #NCSW2024

Leading the way in sustainable residential regeneration 🌳 Our Yorkshire West Regional Managing Director, Chris Clingo, attended The Business Desk's roundtable event in Leeds focusing on residential-led regeneration. At this event, Chris spoke about how local context, connectivity, community and post-pandemic changes in lifestyle are influencing building priorities. Read more about the event and Keepmoat's fantastic track-record of delivering quality new homes on brownfield sites, here: https://lnkd.in/eruTVR7i #keepmoat #keepmoathomes #regeneration #buildingcommunities #residentialregeneration #roundtable #businessdesk

This National Customer Service Week, to highlight ‘Service with Respect Day’ we'd also like to share a brief video message from one of our employees. Meet our Remedial Works Manager, Paul Gee in our Yorkshire East region, who shares his favourite aspects of the role and why ‘Service with Respect’ always makes a difference ⭐ In recent years, the industry has seen an increase in challenging customer interactions, making it more important than ever to support and upskill our teams. Paul illustrates how the role of our service professionals can be both important and rewarding, underscoring the importance of treating every service professional with empathy, dignity, and attentiveness 💬 #CustomerServiceWeek #ServiceWithRespect #KeepmoatHomes #Empathy #Training #ContinuousImprovement #NCSW2024

At Keepmoat, we believe that exceptional service is built on a foundation of respect. This National Customer Service Week, we are highlighting ‘Service with Respect Day’ by sharing a story from one of our customers that truly embodies this key message. Our case study below highlights the exceptional service that goes beyond resolving issues – it’s about building relationships and creating positive, lasting impressions. Meet our customer, Bee at our Willow Heights development, who shares their buying journey with us and how ‘Service with Respect’ always makes a difference 🤝 #CustomerServiceWeek #ServiceWithRespect #KeepmoatHomes #Empathy #Training #ContinuousImprovement #NCSW2024

This week is National Customer Service Week! We'd like to take this opportunity to highlight how we value our customers, invest in our people and systems, and recognise the outstanding achievements of our teams. At Keepmoat, we understand that customer service can be both rewarding and challenging. That’s why we emphasise the importance of regularly supporting and upskilling our people. As we look ahead, the future of customer service is set to be transformed by rapid technological advancements and evolving customer needs. We are embracing this transformation through our Project Connect initiative, bringing the Microsoft Dynamics CRM System in to support our Sales, Marketing, and Customer Care teams, driving consistency and operational excellence across the business. Join us in celebrating National Customer Service Week 🌟 #CustomerServiceWeek #FutureOfService #ProjectConnect #Keepmoat #CustomerExperience #OperationalExcellence #ServiceExcellence #HBF5StarBuilder

We are thrilled to welcome Jamie Doran to our Scottish office as Senior Land and Partnerships Manager. Jamie brings more than 20 years of industry experience to the role and will focus on leading the new land team, land acquisition, and managing the existing portfolio. "I am committed to Keepmoat's vision of building communities and transforming lives through our sustainability initiatives. I am also dedicated to achieving the company's goal of expanding its presence in Scotland and continuing to invest in land to meet the needs of Scottish people." Welcome to the business Jamie. #keepmoat #keepmoathomes #newappointment #landteam #buildingcommunities #keepmoatscotland

Last month, our Valuing Difference calendar of events focused on collaboration and support. We wanted to show these values by joining the Macmillan Coffee Morning, the world's biggest fundraising event for people facing cancer. We celebrated the coffee morning across the business on Monday 30th September, with central and regional teams and departments hosting their own events. We had some tasty cakes and treats, and some fun and meaningful conversations. We also learned more about how Macmillan supports people affected by cancer, and how our donations can help. We are thrilled to announce that we raised £700 online and collected even more in cash donations for Macmillan, thanks to our people's generosity and enthusiasm. We are grateful to everyone who baked, bought, or donated to this noble cause. You have all made a difference. #macmillan #cancersupport #coffeemorning #fundraisingevent