Customer Success Network

🎃 Here's a Scary Thought: Is there a future for Customer Success if we don't change? 🎃 Customer Success Network is back with Episode 4 of Churn It Down! No halloween references, but we can guarantee it will help your customers stop ghosting you 👻 For this month's guest, we was privileged to have was Markus Rentsch to dive into “Reimagining CS Through Customer Value Led Growth.” Markus believes that the best way to counter this is to re-prioritise our energy to focusing on delivering and measuring true customer value to drive sustainable growth. Tune in to hear more about his "Customer-Value Led Growth" Methodology and how you it's principals these into your client motions today. 🎙️ Listen to #ChurnItDown #CustomerSuccess #CustomerValue #ChurnItDown #SaaS #CustomerExperience #CSN

Madrid Cafe Alert 📍 Customer Success Network is happy to host a session for all Customer Success lovers in the center of Madrid. The cafe would be hosted by CSN leads- Rafael Escaño Marín and Leonardo Gularte Duarte. So excited for them to host the incredible cafe 😎 There will be 2 amazing talks by the veteran CS leads from Madrid : 🗣 Joaquin Carrasco [Salesforce,RVP and Portfolio Lead Customer Success] will be sharing insights on: "The role of CS in the Digital Era: Trends and key strategies" and Santiago Blanco Silva [Amazon Web Services (AWS),Head of Customer Solution Management] would be talking about "Key Account Management tools for Customer Success The event is free of cost but we do have limited occupancy so please register here: 🎟https://lnkd.in/gGVZzGpn 🔹Topic: Multiple Topics 🔹 Date: Tuesday,12 November 🔹 Time: 18:00 - 20:00 🔹 Location: iLAB Madrid - Calle Bailén 41 Gear up folks from the CS community within the Spain. Can't wait to meet you all there! 😍 REGISTER NOW FOR THIS FREE EVENT AND JOIN THE CS FUN! #csncafe #customersuccesnetwork #madridcafe #networking #CustomerSuccess

Survey Alert 🗒 ✨The survey for the 2025 CS Trends Report is out✨ Do fill and share your valuable insights. It is for the CS community by the CS Community. Make every survey COUNT! Link to the Survey:  https://lnkd.in/gezAWSKF Looking forward to your collaboration. 💫

Helsinki Cafe Alert 📍 Customer Success Network is back with the Customer Cafe ritual in Helsinki on 24th Oct at RELEX Solutions 😍 So happy to announce our bunch of sponsors for the cafe: Gainsight RELEX Solutions and Customer Success - Helsinki We have a great lineup of the speakers as well: Starting from Nadia Nicolai, Julian Lindhorst and Timo Idänheimo 💻 Agenda: 🔺 How we showcase our value to customers:Verified Outcomes model 🔺 How does RELEX measure and show value to customers 🔺KPI summary dashboard in the Product - do customers use it? 🔺KPIs for CSMs with customer engagement. The event is free of cost but we do have limited occupancy so please register here: 🎟https://lnkd.in/gZcD3CDt 🔹Topic: Value Realisation 🔹Date: Thursday,24 October 🔹 Time: 17:00 - 19:00 🔹 Location: Postintaival 7, 00230 Helsinki, Entrance B Gear up folks from the CS community within the Helsinki’s ecosystem together! Can't wait to meet you all there! 😍 Colin Burke Ezra Zimbler Rumana Shaikh Prajakta Kale, MBA Shalini Arya #csncafe #customersuccesnetwork #valueRealisation #networking #CustomerSuccess #shaliniarya_

Gainsight is back with the flagship conference: Pulse| Europe 🎊 and we have a special discount for our audience 😍 Customer Success Network is excited to provide an exclusive 40% discount on tickets to Pulse Europe, Gainsight's happening on November 13-14! in Amsterdam: The #1 Conference For Unleashing The Power Of Your Customers 💫 Join 1,100+ Customer Success leaders for two days of inspiring sessions and networking. Hear from 70+ thought leaders including: 💎 Chris Rauch, Chief Customer Officer, Supermetrics 💎Angela Felicissimo,VP of Global CS, Learnship 💎Dan Maimone, Director of Customer Success & CS Operations, Harri 💎Liza Champion, Senior Director, CX Strategy & Transformation, Cision To know the agenda and speakers lineup click here: https://lnkd.in/e6RS--_F Don't forget to use promo code *CSN40* at checkout to secure your spot! Are you excited for the conference 🤟 Tag someone who would want to attend the conference with! Silvia Atanasova Colin Burke Prajakta Kale, MBA Shalini Arya Rumana Shaikh Ezra Zimbler #pulseEurope #csn #networking #customersuccessnetwork #shaliniarya_

Hello, I have been nominated for the top 100 CS Strategist 2024. ✨ I would really appreciate if you would take out 2 mins of your time to cast a vote for me. To vote: Scroll to Asia Pacific region and cast a vote- https://lnkd.in/gDxGpWXV

Happy Friday! 🔖 ❇ We need your help!✨ Influencers from Customer Success Network have been nominated for the top 100 Strategist CSN for 2024 by SuccessCOACHING . Cast your vote for the top CS professionals for the 2024 Customer Success Thought Leadership Awards if you think they deserve to be in top 100. Here are the list of CSN nominees from different region: 📍 Asia Pacific Region: 💠 Shalini Arya- Shalini is the India lead for CSN and also leads the social media, globally 👩💻 📍EMEA Region: 💠 Ashwin Richard - Ashwin is the cafe lead for Munich 👨💻 💠 Rafael Escaño Marín - Rafael is the cafe lead for Madrid 👨💻 💠 Grace Boboye -Grace is the cafe lead for UK 👩💻 💠 Gloria Michael (CCSM, CCSS) - Gloria is the cafe lead for Lagos 👩💻 To vote: Scroll via region and cast your vote! https://lnkd.in/gCNExd8B Hurry up the voting lines are closing soon! 👏 Cast Your Vote for the Most Influential CS Pros of 2024 Colin Burke Prajakta Kale, MBA Rumana Shaikh Ezra Zimbler Shalini Arya #CSN #CS2024 #influencial #customersuccess

Next up Munich📍 Customer Success Network is excited to host it's first ever CSN cafe in Munich on October 10th, 2024 🚀 Are you excited to elevate your Customer Success strategy to the next level! Super grateful to Flowers-Software GmbH for hosting us and a big thank you to The The CS Progressive for sponsoring the event. Ashwin Richard and Alexander Schober would be hosting an informal and interactive session The event is free of cost but we do have limited occupancy so please register here: 🎟 https://lnkd.in/dzY_RDwN 🔹Topic: AI in Customer Success. 🔹Date: Thursday,10 October 🔹 Time: 18:30 - 21:00 🔹 Location: Flowers Software, 80686 Munich Gear up folks Customer Success People from within Munich’s ecosystem together! Can't wait to meet you all there! 😍 Colin Burke Ezra Zimbler Rumana Shaikh Prajakta Kale, MBA Shalini Arya #csncafe #customersuccesnetwork #networking #AIinCustomerSuccess#shaliniarya_

 📍French Riviera CS Cafe Alert 🚀 Folks from Sophia Antipolis, Nice, Cannes, and Monaco, gear up as Customer Success Network is hosting the CS Cafe in French Riviera on 3rd Oct 2024.✨ Sebastien Brun would be hosting the event, and would be delighted to exchange innovative ideas, share best practices, and discover actionable quick wins.💡 Are you excited to elevate your Customer Success strategy to the next level! The event is free of cost but we do have limited occupancy so please register here: 🎟 https://lnkd.in/gCe5i4Pt 🔹Topic: Value Relaisation 🔹Date: Thursday,3 October 🔹 Time: 18:30 - 20:00 🔹 Location: Moxy Hotel Sophia Antipolis, Can't wait to meet you all there! 😍 Colin Burke Ezra Zimbler Rumana Shaikh Prajakta Kale, MBA Shalini Arya #csncafe #customersuccesnetwork #networking #valuerealization #shaliniarya_