Bluestar Software Ltd

Every year, Merseyside Police (MP) process over 300K emergency 999 calls, and of these, 150K are recorded as ‘uncategorised’. This means that although they aren’t technically emergencies, these calls should still be followed up. The challenge for Merseyside was understanding what these ‘uncategorised’ calls were about and could anything be done to address them? Join us live on Monday 8th July at 10:00 to find out how: 🤝 AI is helping MP to ensure that callers get the right support at the right time ☎ Machine learning is helping to resolve emergency 999 calls quicker 💻 AI is helping better predict demand and reduce pressures on their call centre staff 😍 Technology can help the police to support their colleagues and improve their wellbeing During our live Q&A, you’ll have the chance to pose your questions to our AI specialists and a special guest speaker, Data Analyst, Stephen Smith, from Merseyside Police! Save your space: https://zurl.co/ahxM #MachineLearning #policing #Innovation

Merseyside Police , like many police forces around the country is facing a huge demand for its services. The challenge? Processing the high volumes of emergency 999 calls that they receive daily. In just one year, their call handlers respond to over 300K calls, and of these, 150K are classed as ‘uncategorised’. Meaning that they aren’t emergencies, but they should still be followed up. The difficulty is that the callers can be highly emotional, making it extremely difficult for the call handlers to obtain the information they need to follow up on the call. Join us for our live webinar to discover how: 🤗 AI is helping the police process the calls to deliver a better experience for the public 💻 Technology can support your contact centre staff and help them manage their wellbeing 📞 Machine learning is helping the police aid victims of crime quicker and more efficiently 🤖 AI can help your organisation make more informed decisions Don’t miss the live Q&A at the end, where you’ll have the opportunity to quiz our AI experts, and a special guest speaker, Stephen Smith, from Merseyside Police! Event details: 📅 Monday 8th July from 10:00 - 11:00, BST 📌 Online Register here: https://zurl.co/4Fdw #policing #data #AI