Anglian Water Services

Our new CEO Mark Thurston spoke to Karma Loveday about his reflections on Anglian Water and the industry since taking over five weeks ago. The interview, which is available in the September issue of The Water Report covers improving performance, the enormous capital programme tipped for the next five years, and the need for sustainable investment in the sector. #WaterIndustry #Sustainability #Investment

With more intense rainfall and shifting weather patterns, our drainage system is having to process more water than ever before. Despite significant investment, into upgrading our existing infrastructure and building new sewers to allow for the growing population and changing climate, there is still more to do – and crucially more to do together. Many parts of the drainage system such as road drains, gullies, ditches, rivers and canals, all have different owners. This means, when the entire system becomes overwhelmed, we can’t solve things alone. By joining forces with local councils, Lead Local Flood Authorities, the Environment Agency and National Highways and even customers, we can continue to address the problem locally. Through flooding partnerships like Norfolk Strategic Flood Alliance through Norfolk County Council, we are beginning to see first-hand, how we can deliver real change at a local level. Read more https://lnkd.in/e4UGchdN Rob Kelly #Flooding #Partnership #Resilience 

Having heard back from Ofwat on our proposed business plan for 2025-2030, we have spent the last few weeks reviewing the feedback in detail. The Price Review defines our region’s ability to grow. Water infrastructure is foundational and enables the expansion of housing, schools and energy infrastructure that is so badly needed. However, to achieve the scale of work needed, our Final Determination, and indeed the sector as a whole, needs to be investable. Currently, the Draft Determination response does not secure the right balance between risk and return. In this blog, we have highlighted five specific areas where Ofwat needs to rethink its approach to support the industry in attracting long-term, quality investment to drive economic growth. Read more: https://lnkd.in/gdwABpKr #DraftDetermination #Investment #Water #MajorInfrastructure 

We've invested over £108 million across 112 storm tank schemes during AMP7! What better way to showcase this by visiting one of sites currently under construction at Peterborough's Flag Fen Water Recycling Centre, with our Head of Finance Claire Youngs. This investment of over £10 million in Peterborough, will see our storm capacity increase by approximately 7,720㎥ with the installation of 2 new storm tanks, bringing our total on site to 19,625㎥. This scheme allow's Anglian Water Services to continue to look after the local community, by protecting the local wildlife and preserving the water quality of the 169km River Nene! #oneAlliance #AnglianWater #Peterborough #StormTanks

Meet Graham, known as G by his colleagues and friends, who’s celebrating an incredible 65 years with Anglian Water! 👏😊 In over half a century he’s seen a lot of changes in advancing engineering and tech….from mobile phones, to the rise of the internet, to household appliances like dishwashers. G and his team of water technicians have adapted to the changing world by using the latest tech and always looking to find new and better ways to keep taps flowing and toilets flushing – now and for the future. G recently celebrated his 80th birthday and has been thinking about his time and legacy with us… “There’s a real care for employees here and I have a purpose. At Anglian Water, you come to work and feel like you’re carrying out a good service and you’re recognised for what you do. It’s really supportive, there’s opportunities here and I think that’s why a lot of people stay for a long time.” A big thank you to G for his passion and dedication to loving every drop. Ready to make your mark? Explore what a career at Anglian Water might look like for you -> https://lnkd.in/dsgc8cY

As the fastest growing region in the UK, we recycle a lot of water – in fact, over a billion litres of sewage every day! But as the population continues to grow and our sewer networks are processing more human and domestic waste, we’re always looking for more natural solutions. Treatment wetlands are a key part of our vision for the future, following the successful launch of our flagship wetland in Ingoldisthorpe, Norfolk in 2019. Delivered in partnership with NORFOLK RIVERS TRUST, it was the first of its kind in England. Five years on, we took our CEO Mark Thurston to see how much has changed. Now operating as a natural treatment plant for millions of litres of water, these wetlands have become a beautiful habitat and a flourishing haven for wildlife 🌱☀ Currently under review, our 2025-2030 business plan, proposes a record investment of £4 billion to enhance the environment, which includes building more treatment wetlands across our region. Read more - https://lnkd.in/ewEF-A3f #Wetlands #NatureBasedSolutions #Environment

Now the warmer weather has arrived and you may be spending more time outside, you might come across the natural phenomenon that is algal blooms. Strangely similar in appearance, algal blooms can often be mistaken for storm spills, caused by our sewer network. But as outlined in our latest blog, this isn’t the case ➡ https://lnkd.in/eHbtjNnt Although these blooms are non-toxic, it’s important to report any sightings so we can investigate further and determine whether it is in fact a naturally occurring bloom or a problem in our network. We take our responsibility to the environment very seriously and have committed to ensuring our assets are not the cause of harm to society or the environment. You can read more about our commitment to reducing pollutions here: https://lnkd.in/eP5TPEfy #AlgalBlooms #PollutionPrevention

One month on from his arrival, Mark Thurston officially steps into the role of Anglian Water’s new CEO. Mark joins us at a crucial time, as we work to deliver our ambitious business plan for 2025-2030. Having now spent the first month getting stuck into the world of Anglian Water, Mark reflects on what he’s learned and looks ahead to the next quarter. https://lnkd.in/epdhVYWP #NewCEO #RegionalInvestment #DoingThingsDifferently

Our water supply isn’t infinite and as temperatures rise and the population continues to grow, there is a pressing need to think differently about how we can protect our most precious resource.   Large scale investment in water resilience has been taking place across our region since the 1990’s, but more needs to be done. Which is why, as part of our latest business plan, we’ve proposed our biggest ever investment into water infrastructure, totalling almost £1.5bn. Discussions are still underway with Ofwat, but securing the right level of investment will be critical in the delivery of the infrastructure the East of England needs to grow and thrive.   In our latest blog, Anglian Water’s Head of Supply Demand Strategy, Geoff Darch, discusses how we’re developing new supplies of water and investing in securing a water supply for generations to come. Read more➡ https://lnkd.in/ejG7pHxb   #WaterSecurity #Infrastructure #ClimateChange #Investment

Sometimes talking about money can lead to difficult and sensitive conversations, but our specially-trained customer support team are here to help customers find a way forward. We’ll always take the time to understand your situation and treat you with care and kindness. "I know that a collection occupation isn't an easy one. I'm sure that you all get so much disrespect when you are only doing a job to take care of your families. I liked Liane because I did not feel any aggression during our conversation. I like that, and that's why I gave a 10-star rating. Stay cool, Liane!" Customer feedback 🙌 We look after the people that look after you. That’s why we’re proud partners of the Service with Respect campaign, to support and protect both our customers and our front-line teams. To find out more visit https://lnkd.in/eAZtpVsX