Your journey
with Turtl

I will be helping you at the beginning of your Turtl journey to hit the ground running and create engaging content! Since working at Turtl I have thoroughly enjoyed learning the psychology involved in making brain-friendly content and using the data to measure its effectiveness. I also enjoy working with such a passionate intelligent bunch - honestly, they are fab! When I’m not at work you’ll either find me exploring London trying to find new brunch spots, in a park with my young son and husband (for our 2 days of summer in London), or traveling the world with family and friends!

I’m part of the onboarding team here at Turtl, so I’ll be helping you from making your first steps right through to flying! I joined from a family run business where I spearheaded the introduction of all of our platforms, so I like to think I get what it’s like to bring in something new and shiny. What I love the most about doing what I do is turning what seems like a big and scary change into something exciting. I really want to make sure you get the absolute best out of Turtl! Outside of work I spend most of my time with friends and family, which usually involves a restaurant or two!

I joined Turtl as a Customer Success Manager in 2019. As strange as it might sound, I'm an introvert who intentionally picks a job that involves speaking to people every day. The conversations I have are often quite meaningful and help my customers to achieve value from Turtl. To balance this career choice, after work, you can find me in the garden taking care of my flowers and veg. I've been experimenting with growing vegetables popular in Vietnam - where I come from - which has proved challenging in the UK climate. But, hey, the fun is in the process!

Since joining Turtl in 2017, I've had the privilege of wearing multiple hats and playing a pivotal role in shaping the CSM team. At Turtl, no two days are the same, and that's what keeps me energized. I absolutely love diving into our customers' business challenges and providing them with practical advice. There's nothing quite like the satisfaction of seeing those "light bulb" moments when a customer unlocks the full potential of our platform. Personally, my favorite aspect of Turtl is our Analytics dashboards. It's incredibly rewarding to witness our customers achieving their goals or gaining the insights they need to improve their Turtl Docs' performance.

What excites me about my role is building relationships with our customers and the dynamic, ever-changing nature of the job. One of my favorite aspects of Turtl is the incredible creative potential it offers. It's a platform that empowers users to unleash their imagination and create stunning content. Having made the leap from Canada to London 7 years ago, I've enjoyed exploring new neighborhoods in this amazing city but, my true delight lies in the proximity to the rest of Europe. The opportunity to experience different cultures and cuisines, and unwind on stunning beaches is simply incredible.

I thoroughly enjoy developing strong working relationships and supporting users in the creation and distribution of exciting digital content! With the product constantly evolving, I always have to be ready to shout about new features that will improve my customers’ experience of Turtl. For example, I am always showing customers my favorite feature: the table widget. This feature makes it super easy to create tables that feel really bespoke and on-brand - and it requires very little effort on your end! Outside of work, you’ll likely find me out and about running, or at a live music gig/ festival with my friends!

Being a Customer Success Manager allows me to do what I love most—connecting face-to-face with our amazing customers and building lasting relationships. It brings me a huge amount of joy to guide customers through their journey with Turtl. One thing that truly excites me about the tool is its ability to transform anyone into a designer. Witnessing our customers unlock their creative potential and achieve remarkable results with their content creation is incredibly fulfilling. Outside of work, you’ll often find me exploring the vibrant streets of East London on a mission to discover the newest pop-up restaurant. When I'm not on a culinary adventure, you might spot me in the middle of a festival, surrounded by friends.

I love helping our customers easily create outstanding content and review performance within their analytics. It’s so exciting to work with customers who strive to be data led and help them make positive changes to their content based on how their readers are actually reading their documents. When I’m not working, I like to be active and enjoy playing netball, cycling around the city, and sea swimming - even on Christmas Day!

I spend a lot of my day getting under the skin of my customers' business challenges and day-to-day pain points. I love seeing the different ways Turtl can help overcome these and completely transform what customers can achieve from their digital content. The product has and continues to evolve a huge amount - so I'm incredibly excited to see what the future holds for Turtl and for my customers using it (watch this space!). When I'm not working, you will probably spot me out and about with my sidekick whippet, Sid, who's never more than 10cm away from me!

What drew me to Customer Success is the satisfaction you get from setting clients up well and seeing plans come to fruition. It's really nice knowing you’ve helped elevate a business plan or made someone’s working life slightly more manageable! I’ve always been a huge empath, so I love interacting with different people to understand their challenges and build trusting working relationships. Aside from my job, I am a huge foodie and love exploring different cultures. The best place I traveled to recently was Indonesia. Come and chat to me about your next trip or your favourite dish!

As a Customer Success Manager, I find great pleasure in helping our clients reach those ‘aha!’ moments within their Turtl journey by delivering exceptional customer experiences and product knowledge. One feature that truly excites me about the Turtl tool is its ability to gather insights that were previously never captured. Observing our customers achieve such successful results from their content creation is incredibly satisfying. Outside of work you can find me going on long runs with my friends followed by a catch up or watching whatever sport is on!

Since joining Turtl in 2020, I worked as a CSM before moving into an Ops role. Within Ops, our role is to support CSMs with the data, processes, and systems that help them to do their jobs and make our customers happy. Within the Ops team, we use Turtl daily to build reports and resources that CSMs use to communicate with customers - I could never go back to using PowerPoint or Google Slides to do the same thing now! We’re hooked.

I've been at Turtl for the past 2 years and what I love most about my role at Turtl is the freedom to build operational processes from scratch, allowing the Customer Success team to work in the most effective way possible. I also work very closely with the Product team to help our team stay up to date with upcoming product releases or changes. When I'm not working, I like being active and enjoy weightlifting and HIIT classes, or you'll find me on holiday nursing a cold beer!