Wix Technical Assistant

Try opening your site in incognito mode. If you are not experiencing issues in incognito mode then you're likely experiencing a local issue. Continue with the steps below. 

Local issues can often be resolved by clearing your browser's cache. If the issue is not resolved, try disabling your browser's add-ons and extensions (see below).

Local issues can also be caused by extensions or add-ons (including those installed by security programs).

To disable your Google Chrome extensions:

To disable your Edge extensions:

To disable your Safari extensions:

Go to whatismybrowser.com to make sure you are using the latest browser version. If your browser is not up to date, we recommend installing the latest browser version. View Wix's supported browsers.

To establish if this is a browser related issue, please try opening your site using a different supported browser.

Note: If using a different browser resolves the issue, contact us for help troubleshooting the problematic browser. Make sure to send us the name and version of the supported browser you're having trouble with.

Adding third-party custom code can have unexpected results that affect your site's performance. If you've added custom code snippets, try disabling them to see if it fixes the problem. 

To disable third-party code:

Important: Wix does not provide support for technical difficulties associated with third-party code snippets. If you are experiencing an issue with your code snippet, please contact the provider directly. Learn more about embedding custom code snippets.

Temporarily disable your antivirus software (it may be interfering with your ability to load certain websites) and then reload the site.

Please connect to a different Wi-Fi network. If you don't have access to a different network, you can create a Wi-Fi hotspot with your mobile phone to troubleshoot live site issues. 

Note: Using a Wi-Fi hotspot is not recommended for troubleshooting Editor or ADI builder issues.

Some public institutions restrict access to certain URLs, including the Wix servers. This includes schools, universities, public libraries, government facilities, and more.