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    5. Wix Bookings: Scheduling and Managing Multi-Service Appointments

Wix Bookings: Scheduling and Managing Multi-Service Appointments

12 min read
Important:
  • Multi-service bookings are only available for appointments. 
  • You must upgrade your site for multi-service bookings.
  • Currently, it is not possible for clients to schedule multi-service appointments when booking through any of the Wix member apps (e.g. Spaces by Wix, Fit by Wix, or your own branded app). You can vote for this feature here.
In your Booking Calendar, you can schedule multi-service appointments on behalf of your clients. You can also allow clients to book services in the same appointment themselves. When multiple services are added to an appointment, all services share the same date and location. 
For example, if a client books a manicure, pedicure and an eyebrow wax during the same time slot, the services appear one after the other on your booking calendar. If you book these same services yourself, you can schedule multiple services to take place at the same time. For example, the manicure and pedicure offered by two different staff members can take place at the same time. 
This is a great way to offer more convenience to your clients and encourage repeat business. Plus, it allows you to maximize your resources and optimize your scheduling. 
In this article, learn more about:

Scheduling multi-service appointments for clients

You can schedule multi-service appointments for clients in your Booking Calendar. In one session, you can add up to five different appointment services. You can always change the start time per service to have a buffer between sessions or have the sessions overlap. By default, the appointments appear one after the other.

To schedule a multi-service appointment for clients:

  1. Go to Booking Calendar in your site's dashboard.
  2. Click Add at the top right, or click to select a time slot on the calendar.
  3. Select Appointment.
  4. Enter the Client name.
    Note: For new clients, enter their name and then click + Add [New client name] to contacts. You can then enter their email and phone number to finish creating the new contact. 
  5. Click Continue. 
  6. Click to select the first service. 
  7. Select the relevant day from the Date drop-down calendar. 
  8. Select the relevant start time in the Arrival time field. 
  9. Leave the Repeats checkbox unchecked. When you add multiple services to an appointment you cannot create a recurring session.
  10. Choose where the appointment takes place from the Location drop-down. This is only relevant if you offer services in different locations. 
  11. Click + Add Another Service.
  12. Hover over the relevant service and click Select.
  13. (Optional) Repeat steps 11-12 to add more services.
    Tip: When you click any of the services in the Booking Calendar, you can see the number of bookings within the same order. 
A screenshot showing the number of bookings for a single order in the Booking Calendar.
  1. (Optional) Click the Edit icon next to the relevant service to modify it:
    1. Edit any of the following details:
      • Session starts: Select the start time of the appointment.
      • Duration: Select how long the session will last. 
      • Staff member: Choose the relevant staff member in charge of the appointment.
        Note: If the selected staff member is not available at the specific date or time, a yellow scheduling conflict notification appears. You can still book the appointment and make the necessary arrangements with your staff. 
      • Payment options: Choose how or when your client will be charged, depending on which payment plan.
    2. Click Save.
    3. Repeat this step for each service you need to edit. 
A screenshot showing a conflict notification when manually creating an appointment.
  1. Choose what you want to do:
    • Book: Click Book to finish scheduling the session without collecting payment up front. 
    • Book & Collect Payment: Click Book & Collect Payment to finish scheduling the session and collect payment. This takes you to the Orders tab in the dashboard. Choose an option from the Collect Payment drop-down on the Orders page:

Managing and editing multi-service appointments

You can manage and edit your existing multi-service appointments at any time from the Booking Calendar. This is useful if a client needs to reschedule one of several services in the appointment, for example. You can also add items or discounts to an existing multi-service appointment.  
Note:
When you change the date or time of a specific session within a multi-service appointment, it separates that session from the multi-service appointment and creates a new separate session you can manage separately.

To manage multi-service appointments:

  1. Go to Booking Calendar in your site's dashboard.
  2. Click the relevant multi-service appointment.
  3. Choose what you want to edit:

Enabling multi-service appointments for your clients

When you enable the Multi-service appointment toggle, your clients can choose up to five services in the same appointment. For example, clients can book a facial, eyebrow wax and a massage in one appointment. After your client selects services, the calendar calculates time slots and resources for the entire appointment. This includes the staff's availability.

This is a simple yet effective way to improve your clients' overall booking experience. It offers more convenience to your clients, while encouraging more bookings, optimizing your schedule and maximizing sales.

To enable multi-service appointments for your clients:

  1. Go to Booking Settings in your site's dashboard.
  2. Scroll down and select Multi-service Appointments under Online Bookings.
  3. Enable the Allow multi-service appointments toggle to turn this feature on or off.
A screenshot showing where you enable/disable the multi-service appointment toggle.
  1. Click Save at the top right.

How your clients book multi-service appointments

Help your clients book multi-service appointments themselves by sharing the steps below:

To book multi-service appointments as a client:

  1. Select your first service as usual from the appointment booking form.
  2. Choose + Add Service.
A screenshot showing how to add another service to your appointment.
  1. Select another service from the service list and choose Next.
A screenshot showing a service list when choosing another service in a multi-service appointment.
  1. Once you choose your services (up to five in one appointment), click Select Date & Time to complete your booking.

FAQs

Click a question below to learn more.

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In this article
  • Scheduling multi-service appointments for clients
  • Managing and editing multi-service appointments
  • Enabling multi-service appointments for your clients
  • How your clients book multi-service appointments
  • FAQs

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Wix Bookings: Creating a Class
Wix Bookings: About Wix Bookings
Wix Bookings: Creating Bookings Automations
Wix Bookings: Creating an Appointment
Wix Bookings: Scheduling Recurring Appointments

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