Applies ToMicrosoft Edge Windows 10 Windows 8.1 Windows 7 Edge for Mac

If you run into problems downloading, installing, or updating the new Microsoft Edge , here are a few things you can try. The tips are listed in order, so start with the first one, see if that helps, and then continue to the next one if it doesn’t. 

1. Check your operating system

Microsoft Edge is currently available on Windows 10, Windows 8 and 8.1, and Windows 7, 32-bit (x86) and 64-bit (x64). It's also available on macOS 10.12 Sierra or higher, and Linux.

2. Check network connectivity

  1. Check your network connection. For more info, see Fix network connection issues in Windows.

  2. Check your VPN. If you received a 403 error and are using VPN, the VPN might be blocking Microsoft Edge from downloading correctly. Try disconnecting from the VPN temporarily while you download and install Microsoft Edge.

3. Check your trusted sites

If you or your organization block certain web sites, make sure to allow https://msedge.api.cdp.microsoft.com, from which Microsoft Edge checks for updates, as well as *.dl.delivery.mp.microsoft.com, from which Microsoft Edge can be downloaded during an initial install or when an update is available. For more details, see Allow list for Microsoft Edge endpoints.

If you're using Internet Explorer to download Microsoft Edge, you might need to add officeapps.live.com to your browser's list of trusted sites.

  1. In Internet Explorer, select Tools  > Internet options.

  2. Select the Security tab, then select Trusted sites (with the green checkmark) > Sites.

  3. Under Add this website to the zone, type https://officeapps.live.com, select Add, and then select Close.

  4. Continue downloading and reinstalling Microsoft Edge.

4. Try reinstalling Microsoft Edge

If you’re a Windows user, you don’t need to uninstall Microsoft Edge before you reinstall it. Also, your history, cookies, and settings will be restored after the reinstall completes.

If you’re a Mac or Linux user, you’ll need to uninstall Microsoft Edge before you reinstall it, and your history, cookies, and settings won't be restored after the reinstall.

Here’s how to uninstall Microsoft Edge if you’re a Mac user:

  1. Open Finder and in the Applications folder, select Microsoft Edge.

  2. Select File > Move to Trash.

Here's how to uninstall Microsoft Edge if you're a Linux user:

Run the uninstall command on Terminal Window for the following Linux distros: 

  • Debian/Ubuntu (deb): sudo apt remove microsoft-edge-dev

  • Fedora (rpm): sudo dnf remove microsoft-edge-dev

  • openSUSE (rpm): sudo zypper remove microsoft-edge-dev

Here’s how to reinstall Microsoft Edge whether you’re a Windows or Mac user:

  1. Open any working browser. (Note: If you’re a Windows user and your Microsoft Edge is not currently functioning, to open Internet Explorer, type IE in the search box on the taskbar and then select Internet Explorer from the results. Or press the Windows logo key  on your keyboard and then type IE in the search bar.)

  2. Go to www.microsoft.com/edge to download and reinstall Microsoft Edge.

5. Restart your computer

If there's still a problem, restart your computer, and then try reinstalling Microsoft Edge again. To restart your computer, select Start  > Power  > Restart .

6. Contact support

If you're still having trouble, contact our support team.

7. Help for specific error codes or issues

Error message or issue

Try this

Error 4

A higher version of Microsoft Edge is already installed on your machine.

Error 7

or 

0x80004002

or

0x80004005

or

0x80040902,

or 

There was a problem installing. Please  try again later.

  1. Try opening the Downloads folder on your computer and run MicrosoftEdgeSetup.exe from that folder.

  2. If the installer can’t be found, download and reinstall Microsoft Edge.

  3. If the error persists, reboot your computer then reinstall Microsoft Edge.

Error 12

  1. Verify that there’s enough space on your hard drive to install Microsoft Edge. Uninstall programs that are no longer needed, or use Disk Cleanup to free up disk space:

    1. Press the Windows logo key  + R on your keyboard.

    2. In the Open box, type cleanmgr, and then select OK.

    3. Follow the Disk Cleanup instructions to free up disk space.

  2. Go to www.microsoft.com/edge to download and reinstall Microsoft Edge.

Error 0x80040154

Microsoft Edge files might be corrupted. Try reinstalling Microsoft Edge.

Error 0x80040710

or

0xa0430721

  1. Another install, update, or uninstall is in progress. If you accidentally launched installer twice, close the other installer.

  2. Wait for a few minutes, then retry.

  3. If the error persists, restart your computer and then retry. To restart your computer, select Start  > Power  > Restart .

Error 0x80040893

or

0x80070583

or

The installer did not complete. Installation has been aborted.

  1. Wait for a few minutes, then retry. 

  2. If the error persists, restart your computer and then retry. 

Error 0x800421f7

The update server is busy, try again later.

Error 0x80072ee2

or

0x80072ee7

or

0x80072efd

or

80072efe

or

0x80072f8f

or

Unable to connect to the Internet.

  1. First, check your network connection and network adapter settings.

  2. Microsoft Edge Update might be blocked by your firewall. To troubleshoot:

    1. Open Windows Security settings

    2. Select Firewall & network protection > Allow an app through firewall.

    3. Select Change settings > Allow another app.

    4. Add “%ProgramFiles(x86)%\Microsoft\EdgeUpdate\<version>\MicrosoftEdgeUpdate.exe” for 64-bit machines or “%ProgramFiles(x86)%\Microsoft\EdgeUpdate\\MicrosoftEdgeUpdate.exe” for 32-bit machines where <version> is the highest number in the "Edge Update" folder. For example, “%ProgramFiles(x86)%\Microsoft\EdgeUpdate\1.3.111.19\MicrosoftEdgeUpdate.exe”.

  3. Make sure your Background Intelligent Transfer Service (BITS) is turned on:

    1. In the search box on the taskbar, type Control Panel, then select it from the results.

    2. Select System and Security > Administrative Tools, choose Services from the list, and then choose Background Intelligent Transfer Service from the list.

    3. On the General tab, under Startup type, choose Automatic (Delayed Start), and then select OK.

  4. If updating these settings doesn't resolve the problem, try reinstalling Microsoft Edge.

Error 0x80080005

  1. Wait for a few minutes, then try again.

  2. If you’re still seeing this error, try reinstalling Microsoft Edge.

Can not install the same Microsoft Edge version that is currently running. Please close Microsoft Edge and try again.

  • Close Microsoft Edge and try again.

  • If you're still seeing this error, wait a couple minutes and try again.

  • If Microsoft Edge is closed but you're still seeing this error, other apps might be running Microsoft Edge in the background. Restart your device, then try again.

Failed to cache the downloaded installer. Error: 0xa043050d

  • Some of the installer files were deleted from your computer. Go to www.microsoft.com/edge, download Microsoft Edge again, and then reinstall.

  • If the error persists, check to see if your antivirus software is blocking Microsoft Edge.

The installer failed to start.

  1. Verify that there's enough space on the hard drive to install Microsoft Edge. Uninstall programs that are no longer needed, or use Disk Cleanup to free up space:

    1. Press the Windows logo key  + R on your keyboard.

    2. Type cleanmgr,and then press Enter.

    3. Follow the on-screen instructions to free up disk space.

  2. Wait for a few minutes, then try again.

  3. If you're still seeing this error, try reinstalling Microsoft Edge.

The updater is currently running. Refresh in a minute to check again.

Microsoft Edge is already running an update. Wait a few minutes, then try again.

Error message or issue

Try this

Microsoft AutoUpdate is busy. You might have updates for Microsoft Office products pending. Please try again later.

  1. Select Open Microsoft AutoUpdate on the About Microsoft Edge page or open Microsoft AutoUpdate manually.

  2. Install any pending updates for Microsoft Office products.

  3. Try updating Microsoft Edge again by checking for updates on Microsoft AutoUpdate or going to Settings and more  > Settings > About Microsoft Edge.

Failed to check for updates. There is currently no network connection.

There is no network connection. Make sure you’re connected to the internet.

Sorry, Microsoft Edge update check failed.

  1. Make sure you’re connected to the internet.

  2. Select Open Microsoft AutoUpdate on the About Microsoft Edge page, or open Microsoft AutoUpdate manually. If the system detects a problem, follow the on-screen instructions to resolve it.  Also, see Update Office for Mac automatically.

The updates you downloaded weren't applied. Try again later.

  1. Make sure you’re connected to the internet.

  2. Wait an hour and try updating again by selecting Microsoft Edge >About Microsoft Edge to check for and download available updates.

Microsoft Edge wasn't updated successfully.

  1. Make sure you’re connected to the internet.

  2. Wait an hour and try updating again by selecting Microsoft Edge > About Microsoft Edge.

  3. If you continue to experience difficulties, confirm that Microsoft AutoUpdate is working as it should:

    1. On the About Microsoft Edge page, select Open Microsoft Update or open Microsoft AutoUpdate manually. If the system detects a problem, follow the on-screen instructions to resolve it.  Also see Update Office for Mac automatically for help with Microsoft AutoUpdate.

The update wasn't downloaded successfully. Try again later.

The update is taking too long to download, or Microsoft AutoUpdate is currently busy with other updates. If you don’t get an update notification within an hour, try updating again by selecting Microsoft Edge > About Microsoft Edge.

Microsoft Edge has not updated to the latest build.

or

App failed to register for Microsoft AutoUpdate.

You might need to update Microsoft AutoUpdate. To check for and download the latest release, see Release history for Microsoft AutoUpdate.

I can't find Microsoft Edge after install

  1. Select Command + Space to launch Spotlight.

  2. In the search box, type edge.

  3. Launch Edge by selecting Microsoft Edge if it appears in the search bar.

  4. If it doesn't appear in the search bar, try reinstalling Microsoft Edge.

How to open Microsoft AutoUpdate manually

  1. Type Command + Shift + G from the desktop or a Finder window.

  2. Type /Library/Application Support/Microsoft/MAU2.0.

  3. Select Microsoft AutoUpdate.

Error message or issue

Try this

Error 4

A higher version of Microsoft Edge is already installed on your machine.

Error 7

or

0x80004002

or

0x80004005

or

0x80040902,

or 

There was a problem installing. Please  try again later.

  1. Try opening the Downloads folder on your computer and run MicrosoftEdgeSetup.exe from that folder.

  2. If the installer can’t be found, download and reinstall Microsoft Edge.

  3. If the error persists, reboot your computer then reinstall Microsoft Edge.

Error 12

  1. Verify that there’s enough space on your hard drive to install Microsoft Edge. Uninstall programs that are no longer needed, or use Disk Cleanup to free up space:

    1. Press the Windows logo key  + R on your keyboard.

    2. Type cleanmgr, and then press Enter.

    3. Follow the Disk Cleanup instructions to free up disk space.

  2. Go to www.microsoft.com/edge to download and reinstall Microsoft Edge.

Error 0x80040154

Microsoft Edge install files might be corrupted. Try reinstalling Microsoft Edge.

Error 0x80040710

or

0xa0430721

  1. Another install, update, or uninstall is in progress. If you accidentally launched the Microsoft Edge installer twice, close the other installer.

  2. Wait for a few minutes, then try again.

  3. If the error persists, restart your computer and then retry.

Error 0x80040893

or

0x80070583

or

The installer did not complete. Installation has been aborted.

  1. Wait for a few minutes, then try again. 

  2. If the error persists, restart your computer and then retry. 

Error 0x800421f7

The update server is busy, try again later.

Error 0x80072ee2

or

0x80072ee7

or

0x80072efe

or

0x80072f8f

or

Unable to connect to the Internet

  1. First, check your network connection and network adapter settings.

  2. Microsoft Edge Update might be blocked by your firewall. To troubleshoot:

    1. Right-click Start .

    2. Select Control Panel > System and Security, and then, under Windows Firewall, select Allow an app through Windows Firewall.

    3. Select Change Settings > Allow another app,and then select Browse.

    4. Add “%ProgramFiles(x86)%\Microsoft\EdgeUpdate\<version>\MicrosoftEdgeUpdate.exe” for 64-bit machines or “%ProgramFiles%\Microsoft\EdgeUpdate\<version>\MicrosoftEdgeUpdate.exe” for 32-bit machines where “<version>” is the highest number in the “Edge Update” folder. For example, “%ProgramFiles(x86)%\Microsoft\EdgeUpdate\1.3.99.7\MicrosoftEdgeUpdate.exe”.

  3. Make sure your Background Intelligent Transfer Service (BITS) is turned on:

    1. In Control Panel, select Administrative Tools >Services, and then choose Background Intelligent Transfer Service from the list. b. In the General section, change the Startup type to Automatic (Delayed Start).

  4. If the error persists, try reinstalling Microsoft Edge.

Error 0x80080005

  1. Wait for a few minutes, then try again.

  2. If you're still seeing this error, try reinstalling Microsoft Edge.

Can not install the same Microsoft Edge version that is currently running. Please close Microsoft Edge and try again.

  • Close Microsoft Edge and try again.

  • If you're still seeing this error, wait a couple minutes and try again.

  • If Microsoft Edge is closed but you're still seeing this error, other apps might be running Microsoft Edge in the background. Restart your device, then try again.

Failed to cache the downloaded installer. Error: 0xa043050d

  • Some of the installer files were deleted from your computer. Go to www.microsoft.com/edge, download Microsoft Edge again, and then reinstall.

  • If the error persists, check to see if your antivirus software is blocking Microsoft Edge.

The installer failed to start.

  1. Verify that there's enough space on the hard drive to install Microsoft Edge. Uninstall programs that are no longer needed, or use Disk Cleanup to free up space:

    1. Press the Windows logo key  + R on your keyboard.

    2. Type cleanmgr,and then press Enter.

    3. Follow the on-screen instructions to free up disk space.

  2. Wait for a few minutes, then try again.

  3. If you're still seeing this error, try reinstalling Microsoft Edge.

The updater is currently running. Refresh in a minute to check again.

Microsoft Edge is already running an update. Wait a few minutes and then check again.

Error message or issue

Try this

Error 4

A higher version of Microsoft Edge is already installed on your machine.

Error 7

or 

0x80004002

or

0x80004005

or

0x80040902,

or 

There was a problem installing. Please  try again later.

  1. Try opening the Downloads folder on your computer and run MicrosoftEdgeSetup.exe from that folder.

  2. If the installer can’t be found, download and reinstall Microsoft Edge.

  3. If the error persists, reboot your computer then reinstall Microsoft Edge.

Error 12

  1. Verify that there’s enough space on your hard drive to install Microsoft Edge. Uninstall programs that are no longer needed, or use Disk Cleanup to free up space:

    1. Select Start > All Programs > Accessories > System Tools > Disk Cleanup.

    2. Choose Drive C, and then select OK.

    3. Check the items you want to delete. Downloaded Program Files, Temporary Internet Files, Temporary Files, and Recycle Bins are generally safe to delete.

    4. Select OK.

    5. Select Delete Files.

  2. Go to www.microsoft.com/edge to download and reinstall Microsoft Edge.

Error 0x80040154

Microsoft Edge install files might be corrupted. Try reinstalling Microsoft Edge.

Error 0x80040710

or

0xa0430721

  1. Another install, update, or uninstall is in progress. If you accidentally launched the Microsoft Edge installer twice, close the other installer.

  2. Wait for a few minutes, then try again.

  3. If the error persists, restart your computer and then retry.

Error 0x80040893

or

0x80070583

or

The installer did not complete. Installation has been aborted.

  1. Wait for a few minutes, then try again. 

  2. If the error persists, restart your computer and then try again. 

Error 0x800421f7

The update server is busy, try again later.

Error 0x80072ee2

or

0x80072ee7

or

0x80072efe

or

0x80072f8f

or

Unable to connect to the Internet.

  1. First, check your network connection and network adapter settings.

  2. Microsoft Edge Update might be blocked by your firewall. To troubleshoot:

    1. Select Start > Control Panel  > System and Security , and then, under Windows Firewall, select Allow an app through Windows Firewall.

    2. Select Change Settings > Allow another app, and then select Browse. Add “%ProgramFiles(x86)%\Microsoft\EdgeUpdate\<version>\MicrosoftEdgeUpdate.exe” for 64-bit machines or “%ProgramFiles%\Microsoft\EdgeUpdate\<version>\MicrosoftEdgeUpdate.exe” for 32-bit machines where “<version>” is the highest number in the “Edge Update” folder. For example, “%ProgramFiles(x86)%\Microsoft\EdgeUpdate\1.3.99.7\MicrosoftEdgeUpdate.exe”.

  3. Make sure the Background Intelligent Transfer Service (BITS) is turned on:

    1. Select Start  > Control Panel > Administrative Tools >Services, and then choose Background Intelligent Transfer Service from the list.

    2. In the General section, change the Startup type to Automatic (Delayed Start).

  4. If the error persists, try reinstalling Microsoft Edge.

Error 0x80072f0d

  • Your device doesn't have the Microsoft certificates required for browser install. These certificates help your operating system identify apps as trustworthy.

  • Update your operating system. The minimum version we support is Windows 7 SP1.

  • To check your Windows 7 version: Open the Start menu, type “winver” and press Enter.

Error 0x80080005

  1. Wait for a few minutes, then try again.

  2. If you're still seeing this error, try reinstalling Microsoft Edge.

Can not install the same Microsoft Edge version that is currently running. Please close Microsoft Edge and try again.

  • Close Microsoft Edge and try again.

  • If you're still seeing this error, wait a couple minutes and try again.

  • If Microsoft Edge is closed but you're still seeing this error, other apps might be running Microsoft Edge in the background. Restart your device, then try again.

Failed to cache the downloaded installer. Error: 0xa043050d

  • Some of the installer files were deleted from your computer. Go to www.microsoft.com/edge, download Microsoft Edge again, and then reinstall.

  • If the error persists, check to see if your antivirus software is blocking Microsoft Edge.

The installer failed to start

  1. Verify that there's enough space on the hard drive to install Microsoft Edge. Uninstall programs that are no longer needed, or use Disk Cleanup to free up space:

    1. Press the Windows logo key  + R on your keyboard.

    2. Type cleanmgr,and then press Enter.

    3. Follow the on-screen instructions to free up disk space.

  2. Wait for a few minutes, then try again.

  3. If you're still seeing this error, try reinstalling Microsoft Edge.

The updater is currently running. Refresh in a minute to check again.

Microsoft Edge is already running an update. Wait a few minutes and then check again.

Error message or issue

Try this

.rpm/.deb package fails to install

Make sure package information in your system is up to date. You can run the following commands to fetch the latest package information:

  • For Debian/Ubuntu: sudo apt update

  • For Fedora: sudo dnf update

  • For OpenSUSE: sudo zypper refresh
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