Trade in your MacBook
When you trade in your MacBook with your purchase of a new Apple product, you’ll receive a kit with everything you need to send your trade-in MacBook to Apple.
Before you send your MacBook
Back up your MacBook and erase all content and settings to prepare your device for trade-in and to protect your personal information.
Pack your MacBook for trade-in
The kit you received from Apple has everything you need to pack up your trade-in device, including a cardboard box to pack your device and the return postage label or commercial invoice.
Don’t include anything else in the box, such as a case, power adapter, cables or other accessories. If you do, they won’t be returned to you.
If you’re trading in multiple devices, only include one device per trade-in kit. Make sure you’re using the right kit by checking that the Quote ID Number on your return postage label matches the Quote ID Number in your confirmation email for that device.
How to pack your MacBook
Unfold the cardboard envelope and the padded flaps at the end of it. Place your MacBook between the padded flaps.
Fold the padded flaps securely over the MacBook.
Re-fold the cardboard envelope to the last panel. Then remove the tape cover strip from the last panel of the cardboard envelope.
Fold the flap on each side down and around the cardboard envelope. Press down firmly to secure each flap with the exposed tape strip.*
*Apple is not responsible for any damage sustained during delivery.
Send your MacBook to Apple
Find the name of the courier on the provided return postage label or in the packing materials.
Visit the courier’s website to schedule a pick-up or find a drop-off location.
If a commercial invoice was included, attach it to the outside of the box. If you don’t, the package may not be delivered. Commercial invoices are only necessary in some European countries.
Make sure you get a receipt from the courier to confirm that you’ve sent your trade-in device.