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2024 Plans
Sonder Complete Health Medicare Advantage
Sonder Diabetes Wellness
Sonder Heart Healthy
Sonder Dual Complete
Sonder Tiers Medicare Advantage
For Members
Member Resources
Annual Notice of Change
Clinical Guidelines
COVID-19 Information
Find a Document or Form – 2024
Health Highlights
Pharmacy Services
Supplemental Benefits
Summary of Benefits & EOC
The Grocery/OTC Catalogs
Member Guidance
Sonder Member Rights
Grievances and Appeals
Nurse Hotline
For Providers
COVID-19 Information For Providers
Inflation Reduction Act (IRA)
Provider Documents & Forms
Clinical Guidelines
Special Needs Plan – Model of Care Training
Provider Manual
About
Contact
Enroll Today
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2024 Plans
Sonder Complete Health Medicare Advantage
Sonder Diabetes Wellness
Sonder Heart Healthy
Sonder Dual Complete
Sonder Tiers Medicare Advantage
For Members
Member Resources
Annual Notice of Change
Clinical Guidelines
COVID-19 Information
Find a Document or Form – 2024
Health Highlights
Pharmacy Services
Supplemental Benefits
Summary of Benefits & EOC
The Grocery/OTC Catalogs
Member Guidance
Sonder Member Rights
Grievances and Appeals
Nurse Hotline
For Providers
COVID-19 Information For Providers
Inflation Reduction Act (IRA)
Provider Documents & Forms
Clinical Guidelines
Special Needs Plan – Model of Care Training
Provider Manual
About
Contact
Enroll Today
Sonder Insurance Agent Exam
3 attempts, must make an 85% or more.
Sonder Insurance Agent Exam 2025
1
Information
2
Questions
Consent
(Required)
I understand and agree with the rules outlined above.
(Required)
Consent
(Required)
I attest to having reviewed the training modules.
(Required)
Agent ID (NPN)
(Required)
First Name
(Required)
Last Name
(Required)
Phone
(Required)
Email
(Required)
Enter Email
Confirm Email
Email address used for Sircon. This is the email that will be used to send your contracting link and all broker communication from Sonder.
Are you assigned to an FMO? If yes, please provide the name of the FMO.
(Required)
What is a key rule to follow when marketing Medicare Advantage Plans?
(Required)
Never disclose the costs associated with the plan.
Always highlight only the benefits of the plan and not the limitations.
Pressure potential enrollees into making a quick decision.
Provide factual information and avoid misleading potential enrollees.
A beneficiary has both Medicare and Medicaid coverage and suffers from Dementia. What would be an appropriate plan recommendation?
(Required)
A Diabetic CSNP
A Dementia CSNP
A standard HMO plan
A PPO Plan
What distinguishes a Chronic Special Needs Plan (CSNP) from a regular Medicare Advantage plan?
(Required)
CSNPs offer coverage to individuals eligible for both Medicare and Medicaid.
CSNPs require referrals for specialist visits.
CSNPs target individuals with specific chronic conditions.
CSNPs are available to all Medicare beneficiaries.
What coverage do Sonder plans offer in terms of a pharmacy network?
(Required)
Local Walgreens and CVS
A network of pharmacies in the Atlanta metro area only
None of the above
A national network of pharmacies
What types of new plans will be offered by Sonder Health Plan in 2025?
(Required)
CSNPs (Dementia, Renal Disease, COPD)
PPO
HMO catering to Veterans
All of the above
How do Chronic Special Needs Plans coordinate care for beneficiaries?
(Required)
By covering all medical expenses.
By not requiring a primary care physician.
By providing services specific to the beneficiaries' conditions and having a care coordinator.
By allowing beneficiaries to use any healthcare provider.
When is an appropriate time to utilize a Special Election Period for a change in residence?
(Required)
Beneficiary loses his Medicaid eligibility.
Beneficiary moved to a county in Sonder’s service area from a county outside the service area.
Beneficiary goes to his vacation home in another state for the summer.
There are no other election period available to the beneficiary, and he really wants to enroll in a Sonder plan.
What is a prohibited practice when marketing Medicare Advantage plans?
(Required)
Discussing the costs, benefits, and rules of the plan.
Helping potential enrollees understand their needs.
Providing factual information about the plan.
Using high-pressure sales tactics.
What is a typical characteristic of a PPO?
(Required)
It has specific out of network benefits, but at a higher out of pocket cost.
It doesn't require beneficiaries to choose a primary care physician.
It doesn't cover prescription drugs.
It covers all medical expenses, without any out-of-pocket costs.
Which population does a Dual Eligible Special Needs Plan (DSNP) cater to?
(Required)
Individuals with dementia.
Individuals with diabetes.
Individuals eligible for both Medicare and Medicaid.
Individuals with chronic heart failure.
If a client insists on receiving all their care from a specific doctor who is out-of-network, which Medicare Advantage Plan type is least suitable?
(Required)
A Fee-for-Service Plan
An HMO Plan
A PPO Plan
A DSNP
What does the new program called the Medicare Prescription Payment Plan (M3P) do?
(Required)
Helps members pay for drug costs when they hit the donut hole.
Offers a reduced cost sharing if mail order is used.
Gives members the option to pay drug costs in form of monthly payments over the whole year.
Program offers a discount on high-cost drugs.
What should an Agent check for a potential enrollee at the time of the sale?
(Required)
Whether the beneficiary’s drugs are on the Sonder formulary.
The date of the beneficiary’s last wellness check.
Whether the beneficiary’s preferred PCP and specialists are in the Sonder network.
a and c
When can CY2025 plans first be reviewed by beneficiaries?
(Required)
October 1st
November 1st
January 1st
Open Election Period
How should an agent respond if a potential enrollee wants to review the Medicare Advantage Plan's materials before enrolling?
(Required)
By providing the plan materials for review and answering any questions
By providing misleading information
By refusing to provide the materials
By pressuring them to enroll immediately
What is unique about Special Supplemental Benefits for the Chronically Ill (SSBCI)?
(Required)
They only apply to Part D drug cost sharing.
Members pay an extra premium for these benefits.
Only members with one of the qualifying chronic conditions will get SSBCI benefits.
Only existing members who renew get the benefits.
What additional benefit might a DSNP offer compared to a traditional Medicare Advantage Plan?
(Required)
DSNPs allow beneficiaries to use any healthcare provider.
DSNPs cover all medical expenses, without any out-of-pocket costs.
DSNPs offer additional coordination of care and help with accessing community resources.
DSNPs do not require a primary care physician.
What kind of assistance can an agent offer to a potential enrollee who is considering various Medicare Advantage Plans?
(Required)
Only provide information on the most expensive plans.
Insist on the agent's preferred plan without considering the enrollee's needs.
Provide information about the costs, benefits, and rules of different plans.
Disregard the enrollee's specific health needs and focus solely on costs.
If a prospective beneficiary is very interested in a supplemental benefit that is included in a Sonder plan and is ready to buy it, should an Agent sign her up without performing a full sales presentation?
(Required)
Yes, the beneficiary will get materials from Sonder that she can review later.
Yes, most beneficiaries know all about Medicare plans already.
No, the full presentation is required and a full review of the plan medical and drug benefits must be completed.
Yes, it would be rude to not to honor the beneficiary’s wishes.
If Agents have an information table at a grocery store, what actions can they take?
(Required)
Call out to shoppers and encourage them to come by the table.
Put plan brochures in the grocery bags.
Stroll by the produce section and strike up a conversation with a shopper to see if there is interest in a health plan.
Wait for a shopper to walk to the table and ask questions about the plan offerings.
