🤖 Did you know? By 2026, 10% of agent interactions will be automated. Stay ahead of the curve with Toku AI—your key to transforming customer engagement in the contact centre. Leverage Toku AI in your contact centre to help agents and managers focus on what truly matters—building stronger, more meaningful customer relationships 🌟 Curious to learn more? Click the link in the comments below! Jonathan Mondon, Ann Loraine Labag, Vidhi Agarwal, Kiew Peng Lau, Shaun Wang & Amelia Soon #AI #CCaaS #ContactCentre #CX #CustomerExperience #CustomerEngagement #Gartner
Toku
Software Development
Singapore, CBD 5,542 followers
Bespoke cloud communications solutions for enhanced CX in APAC
About us
Toku creates bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. Recognised as one of the Top 230 High-Growth Companies in Asia-Pacific by the Financial Times and listed among the Top 40 Fastest Growing Companies in Singapore by The Straits Times and Statista, Toku provides an end-to-end approach. The company helps businesses navigate the complexities of global digital transformation and enhance their Customer Experience with mission-critical cloud communication solutions that deeply integrate with customer data and business processes. Toku combines global strategic consulting expertise, bespoke technology, in-country infrastructure, local connectivity and global reach. The business works with organisations as diverse as Singapore Airlines, foodpanda, JCDecaux, Gojek, Sony and numerous government agencies to move their communications and customer engagement to the cloud. Whether you are a cloud-based enterprise or just starting your digital transformation journey, Toku has solutions to suit your communications and customer engagement needs.
- Website
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https://toku.co
External link for Toku
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Singapore, CBD
- Type
- Privately Held
- Founded
- 2018
- Specialties
- VoIP, International voice, SMS, Virtual numbers, DIDs, OTT, Wholesale, APIs, cloudcomms, CPaaS, UCaaS, and CCaaS
Locations
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Primary
63 Chulia Street
#15-01 OCBC Centre East
Singapore, CBD 049514, SG
Employees at Toku
Updates
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Want to know how Bhavin Mehta, Managing Director, South Asia, at Zenyum, consistently delivers top-tier customer experiences? In this exclusive interview, Bhavin shares his journey from Citi to PropTech startups and Zenyum, uncovering his strategies for creating unbeatable customer experiences across diverse industries. Catch these insights and more—watch the full interview in the comments below. Activeo APAC #CX #CustomerExperience #APAC #Zenyum
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✨ Exclusive Interview: Crafting Unbeatable Customer Experiences Across Industries ✨ Get insider insights from Bhavin Mehta, Managing Director, South Asia at Zenyum, as he recounts his experience in optimising CX across various industries, from banking, to PropTech and HealthTech. Tune in to learn strategies for: 🤝 Implementing a customer-first approach 📈 Navigating challenges across industries 🌏 Scaling and localising across diverse APAC markets 🤖 Transforming CX with AI Unlock the full interview in the comments below 👇 Toku, Activeo APAC & Jonathan Mondon #CX #CustomerExperience #APAC #Zenyum
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🤔 When it comes to waiting on the phone for delivery updates, how patient are consumers? According to our study, consumers hold for an average of 5 mins! Want more insights like this? Dive into our comprehensive consumer engagement report in the comments below! #CX #CustomerExperience #CustomerEngagement
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😕 Feeling lost in a sea of transcription options for APAC? Let Toku Transcribe simplify your choice. 🎯Unlike the average 27% word error rate of larger organisations, we achieve an impressive ⭐4.23%⭐ word error rate for APAC English transcription. Curious to see how our precision stacks up against the others in the market? Dive into the details in the comments below 👇 #Transcribe #SpeechtoText #AI #ContactCentre #CCaaS
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Concerned about the role of human agents in an AI-dominated world? Stamford Low, Director of Customer Experience and Retail at M1 Limited offers a refreshing take. Catch the full interview in the comments below! 🚀 Jonathan Mondon, CX Unlocked & Activeo APAC #CXUnlocked #CX #CustomerExperience #Podcast
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Looking for a cost-effective transcriber or AI summariser for your contact centre? By leveraging our solution, you could potentially save up to 33% in costs related to wrapping up and reviewing calls. ✅Optimises resource allocation ✅Enhances overall productivity in managing customer interactions Curious to learn more about how Toku Transcribe and Summarise can help your contact centre achieve significant cost savings? Speak with us! Jonathan Mondon, Ann Loraine Labag, Thomas Cazacu, Vidhi Agarwal, Kiew Peng Lau, Shaun Wang & Amelia Soon #Transcribe #Summarise #AI #ContactCentre #CCaaS
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Living in a world that craves instant connections and personalised experiences, incorporating in-app communications isn't just a bonus—it's a necessity. 📞 Learn more about how in-app communications can give your brand a competitive edge - link in the comments below. #CX #InApp #CustomerExperience #CustomerEngagement
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🤔 What if your chatbot could perform just like a human agent? Discover the ground-breaking approach that transformed a chatbot, into an integral team member at M1 Limited, as revealed by Stamford Low. Check out the full interview in the link provided in the comments below 👇 Jonathan Mondon, Rosaline Oh, CX Unlocked & Activeo APAC #CXUnlocked #CX #CustomerExperience #Podcast
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✈️ How can travel and hospitality brands exceed customer expectations at every touchpoint? Here, we share 5 use cases that can take your travel and hospitality customer experience to new heights: 1️⃣ Making a phone call to a traveller on the move 2️⃣ Instant, automated SMS for booking, payment, and updates 3️⃣ Tackle high ticket volume with a unified contact centre as a service (CCaaS) 4️⃣ Deliver concierge-level customer support with better agent coaching 5️⃣ Boost engagement with automated SMS campaigns Curious to find out more? Check out the full article in the comments below! Jonathan Mondon, Ann Loraine Labag, Amelia Soon, Kiew Peng Lau, Shaun Wang, Vidhi Agarwal, Thomas Cazacu and Dennis Chang #Hospitality #CX #CustomerExperience
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