How to contact us on Elsevier E-Commerce
Last updated on October 01, 2024Could not find what you were looking for in our online support center?
We are here to help.
To help answer you faster, we may ask you to provide the following:
If you've completed an online order, please give us any of these:
- Order or confirmation number
- Invoice number
- Account number
- ISBN or ISSN ordered
For technical questions, we might request screenshots and the exact website address you're inquiring about. Having these ready will speed up our response and help us assist you better.
To get an update on an existing issue, make sure you have your reference number (e.g., 150101-123456) ready when you reach out to us. You can locate this reference in the subject field of our email responses.
When and how can you reach us?
You can contact us locally on the following support numbers:
North America & Canada
| Product | Contact number | Opening times |
|---|---|---|
| Print & Online Books | +1-800-545-2522 | Monday to Friday: 8:30 a.m.-5 p.m. (Central Daylight Time) |
| Print &Online Journals | +1-800-654-2452 | Monday to Friday: 8:30 a.m.-5 p.m. (Central Daylight Time) |
Europe, Middle East & Africa
| Product | Contact number | Opening times |
|---|---|---|
| Print & Online Books | +44-186-584-4640 | Monday to Friday: 8:00 a.m.-4 p.m. (GMT) |
| Print & Online Journals | +44-186-584-3077 | Monday to Friday: 8:00 a.m.-5 p.m. (GMT) |
Australia & New Zealand
| Product | Contact number | Opening times |
|---|---|---|
| Print & Online Books | +1-800-263-951 (toll free within Australia) +0-800-170-165 (toll free to Australia from New Zealand) |
Monday to Friday: 8:30 a.m.-4:30 p.m. (AEST) |
Asia
| Product | Contact number | Opening times |
|---|---|---|
| Print & Online Books | +65 6349 0222 | Monday to Friday: 9:00 a.m.-6:000 p.m. (SGT) |