How do I ensure that emails aren't blocked by spam filters?

Last updated on August 28, 2024

How do I ensure that emails aren't blocked by spam filters?

Last updated on August 28, 2024

Many email programs have spam filters. These filters automatically scan incoming emails to stop unwanted emails before they reach your inbox.

How

Add Elsevier's email domain to your safe senders list (i.e. @ecommerce.elsevier.com, @mendeley.com, [email protected], @editorialmanager.com, @notification.elsevier.com, @3d4medical.com, or other addresses ending on @elsevier.com).

Select your email provider from the list below to view further instructions:

Outlook

To add Elsevier to your Outlook safe senders list, do the following:

  1. Select 'Home'. Click on 'Junk' then 'Junk E-mail Options.
  2. If you don't see 'Junk', select the ellipses (...) on the right and choose 'Junk', then 'Junk E-mail Options'. 
  3. Select the 'Safe Senders' tab.
  4. Select 'Add' to add addresses to the safe list. 
  5. Click 'Apply' then 'OK'.
Windows Mail
  1. Open the 'Windows Live Mail' tab.
  2. Go to 'Options' and click 'Safety Options…'
  3. Click on the 'Safe Senders' tab.
  4. Click 'Add…'
  5. Type in the Elsevier email address and click 'OK'.
  6. Click 'Apply' and then click 'OK'.
iOS Mail 8
  1. Open the email from Elsevier to add to the safe list.
  2. Click on Elsevier's email address at the top of the email.
  3. A list of options will appear on a drop-down.
  4. Click on 'Add to Address Book'.
  5. Your Elsevier email will be automatically added to your Apple Mail safe senders list.
Gmail
  1. Click 'Gmail'.
  2. Select 'Contacts'.
  3. Click 'New contact'.
  4. Click 'Add name' and type Elsevier as the name for this contact.
  5. Add the Elsevier email address in the 'Email' field.
  6. Click 'Save now'.

After completing these steps, all emails from Elsevier should arrive in your email inbox. If you believe you're still not receiving emails from Elsevier, please contact us using one of the options below.

 

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