When you will receive your order depends on whether it’s a print book or eBook.

eBook

If you ordered an eBook, you should receive your eBook download links via email within 24 hours after purchase. If you have registered for an account on shop.Elsevier.com your download links will also be available in your account, under Order History. You may also check your junk/spam folder for the download link. If your card is already charged and you still haven’t received your download links within 24 hours please contact us via our webform with the following details and we will investigate what is causing the delay.

• Order confirmation number/invoice number
• Book title
• Account number (if applicable)

Print book

1. Generally, in-stock books are shipped within 2 working days once your invoice is generated and payment has been processed. Print on Demand titles take 7-10 working days (depending on the book binding) to be shipped.
2. Check the delivery time in your region. Select your region from the overview below to check the average delivery time in your region:

Europe, Middle East and Africa (EMEA)

Region	Delivery time
UK	3 - 4 working days
Mainland Europe	4 - 6 working days
Africa	4 - 8 working days
Middle East	4 - 8 working days

Americas

Region	Delivery time
Northern America	7 - 10 working days
Rest of America	7 - 10 working days

Asia Pacific (APAC)

Region	Delivery time
Asia Pacific	7 - 10 working days
Australia/New Zealand	10 - 15 working days

If you require more information, you may reach out to us using one of the contact options found at the bottom of this page.

For our customer support team to answer your query promptly, please provide the following information in the 'Your Question' field when you contact us:

• Order confirmation number/invoice number
• Book title
• ISBN
• Account number (if applicable)