You can find out the status of your order online if you purchased a product on shop.Elsevier.com

eBook

You can check your order history in your account on shop.Elsevier.com. If you are already charged on your card and still have not received your download link within 24 hours, please contact us.

Print book

If you purchased a print book on shop.Elsevier.com, please allow up to 7-10 working days from the invoice date for your order to be delivered to you. For more accurate delivery times per region please see 'When will I receive my book' or contact us using one of the support options at the bottom of this page.

Information on carriers and their contact details are below:

Carrier name	Contact telephone number
UPS	1-800-742-5877
UPS Mail Innovations	1-800-742-5877
Federal Express	1-800-463-3339
USPS	1-800-275-8777
DHL	1-800-225-5345
ABF	1-800-610-5544
UPS Freight	1-800-333-7400
DPD UK (Domestic Parcel Carrier)	08459 505 505
DHL Express UK (International Parcel Carrier)	0044-0844 875 3025
DHL Express NL (Parcel Carrier/Shipments from Printforce NL)	0031-88 0552800
Knights of Old (UK Domestic Pallet Carrier)	0044-01536 533544
Australia Post	13 16 78
XL Express	02 8778 9900
StarTrack	13 23 45
Toll	1 800 698 655
DHL Korea	1588-0001 (within Korea) +82-2-1588-0001 (overseas) +82-2-6915-0801 (overseas)

Please note: In instances where national carriers use regional carriers to deliver your package, the delivery status of your order may not be accurately reflected on the national carrier website.

If you require more information, contact us using one of the options belowIf you contact us via email, in the ‘Contact Reason’ field, select ‘Shipping and Delivery’. Then select ‘Delivery Status’ and complete the contact form. For our customer support team to answer your query promptly, please provide the following information in the 'Your Question' field when you contact us:

• Order Confirmation Number/Invoice Number
• Book title
• ISBN
• Account Number (if applicable)