Calabrio, Inc.

Expectations for conversational AI are being redefined with the application of GenAI technology. CX leaders must understand how to leverage GenAI to increase the conversational AI platform value proposition.   Unlock the future of customer service with Gartner insights on Generative AI. We believe, this report is a must-read for leaders looking to enhance CX and boost agent productivity. #CX #AI #Gartner

⏰ ⏰ We are three weeks away from C3 in Vegas! 🚀 Elevate your customer experience strategy and join your contact center peers at Calabrio Customer Connect 2024 for insightful sessions and networking opportunities. Register today! https://bit.ly/3L6iCcP. #C32024 #CX #ContactCenter

🏆✨ There is ONE day left to recognize the innovators, collaborators and agent advocates who are transforming their organizations with Calabrio solutions! Submit your Calabrio ONE Award nomination(s) 🚀 by August 23: https://bit.ly/3qkZjYj #Innovation #CX #C32024

Congratulations to Pedro Jerónimo from FARFETCH for being awarded our Contact Centre Spotlight: Unsung Hero Award for August 2024. 🏆 Calabrio's Contact Centre Spotlight: The Unsung Hero Award is a chance to spotlight the incredible individuals within the contact centre industry who demonstrate exceptional dedication, commitment, and contributions behind the scenes. Pedro was nominated for his pivotal role in implementing Calabrio at Farfetch and his dedication to continuous improvement. He innovatively used Calabrio WFM to create task rotations for a select group of agents, even without official forecasts and resolved issues with overtime activities for agents with multiple skills. Congratulations, Pedro! ✨👏 #calabrioccspotlight #resourceplanner #wfm #contactcentre

We are five weeks away from C3 in Vegas! 🚀 Elevate your customer experience strategy and join your contact center peers at Calabrio Customer Connect 2024 for insightful sessions and networking opportunities. Register today! https://bit.ly/3L6iCcP. #C32024 #CX #ContactCenter

We hear so many great success stories from our users! The ONE Awards tell these stories, recognizing the innovative work customers do in workforce performance. Nominate someone -- and share that story-- today! https://bit.ly/3qkZjYj #Innovation #CX #C32024

We are six weeks away from C3 in Vegas! 🚀 Elevate your customer experience strategy and join your contact center peers at Calabrio Customer Connect 2024 for insightful sessions and networking opportunities. Register today! https://bit.ly/3L6iCcP. #C32024 #CX #ContactCenter

Vacation Planner Pro for Calabrio WFM helps you manage the vacation planning process while ensuring it is fair and unbiased. Key benefits include: 📆 Automating and streamlining the process inside of Calabrio WFM 📃 Ease of local labor or union requirement compliance 📱 Agents can bid on vacations seamlessly on the interface or via a mobile app Click for more info: https://bit.ly/4cFx0GT #Calabrio #contactcenter #WFM

🏆✨ Help recognize the innovators, collaborators and agent advocates who are transforming their organizations with Calabrio solutions. Submit your Calabrio ONE Award nomination 🚀 by August 23: https://bit.ly/3qkZjYj #Innovation #CX #C32024

🏆 🏅 🏆 These talented individuals — nominated by their colleagues — were recently recognized for their significant contributions and achievements at Calabrio. Thank you Jason Ford, Paul Hannan, Shane Johnson, Vaneet Kapoor and Kevin Wilk for your hard work and dedication, and all you do for our team, partners and customers! Learn more about our team: https://lnkd.in/eWhyvYM #calabrio #Innovators #tacosallaround