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Salesforce Health Cloud Review

Salesforce Health Cloud
Our score: 8.5 User satisfaction: 100%

What is Salesforce Health Cloud?

Salesforce Health Cloud is a premier patient and member relationship platform that harnesses the power and security of the cloud, as well as social and mobile technologies, to deliver more personalized engagement. Think of its as the CRM for your medical practice and health care services that provides you a complete view of the patient, smarter patient management, and a connected patient engagement experience.

With Health Cloud, care teams get to have easy access to clinical and non-clinical patient and member data such as current health conditions and medications, appointment history, communication preferences, and data from the EHR and other systems. Your care teams are able to work intelligently across entire patient and member groups to provide faster and insightful care.

The secure online platform unifies patient data, facilitates communication across channels and devices, and enhances patient relationships. It enables the use of triggers and workflows that make important care information available to both patients and providers on any connected device, driving the level of access to new heights while empowering patients to take ownership of their health goals and care plans.

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Overview of Salesforce Health Cloud Benefits

Enhance your EHR system

You can earn the trust of patients with access to the right information at the right time. Health Cloud lets you unlock electronic health records and incorporate apps in a secure, flexible platform that transforms your system of record into a system of engagement.

Complete view of members and patients

You gain benefit from having a deep understanding of each individual’s profile including demographics, communications, clinical and nonclinical data, HER information, membership and claims systems, medical devices, and even wearables — all in one central location.

Insightful and personalized care

Acquire helpful insights into patient populations categorized by condition or risk, and provide targeted outreach with Salesforce’s Einstein Analytics. You can monitor cases and prioritize tasks depending on immediate needs and level of importance. You’ll also be able to collaborate across the entire care network while setting reminders for patient or member follow-up.

Collect relevant patient information

You’ll get to understand your patients in a whole new way by capturing personalized, timely, and actionable insights the Health Cloud Assessments feature. It lets you easily build and send surveys and assessments, and analyze the data to make smarter care decisions.

Protect and secure patient data

If you are a healthcare provider or life sciences company, you can leverage Health Cloud and Salesforce Shield for compliance, governance, and PHI data protection. Salesforce is noted for its robust cloud security infrastructure that ensures all data in the cloud are safeguarded through enterprise-grade security.

Connect with patients in real time

Health Cloud empowers patients and members to access and track progress towards their health goals. The platform lets you connect in real time from any device and quickly address any questions from family members and the patients or members themselves.

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Overview of Salesforce Health Cloud Features

  • Complete patient view
  • Care team productivity
  • Clinical data management
  • Salesforce Shield security
  • Omnichannel support
  • Self-service
  • Care manangement
  • Analytics & assessments
  • Data storage
  • Integration through web service API
  • Collaboration & communication
  • Mobile support

Salesforce Health Cloud Position In Our Categories

Because companies have distinct business wants, it is only practical they steer clear of seeking an all-encompassing, ”best” solution. Nonetheless, it would be difficult to come across such application even among branded software solutions. The sensible thing to undertake is to narrow down the various vital functions that entail inspection like key features, plans, skill competence of staff members, organizational size, etc. After which, you should follow through your product research to a full extent. Browse through some Salesforce Health Cloud evaluations and check out the other software solutions in your list more closely. Such all-encompassing research makes sure you drop mismatched software solutions and subscribe to the one that includes all the function your company requires.

Position of Salesforce Health Cloud in our main categories:

TOP 20

Salesforce Health Cloud is one of the top 20 Medical Practice Management Software products

Every company is different, and may need a special Medical Practice Management Software solution that will be designed for their business size, type of customers and staff and even specific industry they deal with. It's not wise to count on getting a perfect solution that will be suitable for every company regardless of their background is. It may be a good idea to read a few Salesforce Health Cloud Medical Practice Management Software reviews first and even then you should remember what the service is supposed to do for your company and your staff. Do you need an easy and straightforward solution with only basic functions? Will you really use the complex functionalities needed by experts and big enterprises? Are there any specific tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to locate a trustworthy software that will fit your budget.

How Much Does Salesforce Health Cloud Cost?

Salesforce Health Cloud Pricing Plans:

Free Trial

Health Cloud Enterprise

Contact vendor

Health Cloud Unlimited

Contact vendor

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What are Salesforce Health Cloud pricing details?

Salesforce Health Cloud Pricing Plans:

Free Trial

Health Cloud Enterprise

Contact vendor

Health Cloud Unlimited

Contact vendor

Health Cloud Enterprise – by quote

  • Patient health timeline
  • Patient card
  • Individual patient model
  • Patient prioritization page
  • Care team collaboration
  • Configurable patient setup
  • Care plan customization and management
  • Population analytics
  • Patient lists
  • Patient segmentation filters
  • Patient and member community
  • Clinical data model
  • EHR integration
  • HL7-compliant interface
  • EHR data objects
  • Field audit tracking
  • Platform encryption
  • Event monitoring
  • Omni-channel support
  • Integration via web service API
  • Mobile customer service
  • Chatter collaboration
  • Role permissions
  • Live video chat
  • Customer collaboration
  • Escalation to case management
  • Lead contact account management macros
  • Entitlement and SLAs
  • Case escalation rules and queues
  • Case auto-response and assignment
  • Case mangement and history tracking
  • Real-time reports
  • Configurable dashboards

Health Cloud Unlimited – by quote

  • All Health Cloud Enterprise features, plus:
  • Live agent web chat
  • Additional data storage
  • Expanded sandbox environments
  • 24/7 toll-free support
  • Access to 100+ admin services
  • Unlimited online training
  • Live video chat
  • Knowledge bases

User Satisfaction

Positive Social Media Mentions 52
Negative Social Media Mentions 0

We realize that when you decide to purchase a Medical Practice Management Software it’s crucial not only to see how professionals score it in their reviews, but also to find out whether the real people and businesses that use these solutions are genuinely content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Salesforce Health Cloud reviews across a vast array of social media sites. The data is then displayed in an easy to understand format showing how many people had positive and negative experience with Salesforce Health Cloud. With that information at hand you will be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Salesforce Health Cloud?

Salesforce Health Cloud integrates with EHR systems as well as web-based services through its API.

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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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