HelpCrunch is an intelligent and innovative customer communication platform. It manages your complete customer lifecycle right from converting business prospects into customers to driving sales and retaining existing customers. The software is built for web and mobile businesses looking to increase customer loyalty and boost sales through customer interaction. To do so, its solutions include live chat for mobile apps and web, ticketing, marketing automation, and email marketing.
In a single tool, HelpCrunch enables you to leverage multiple communication channels. It unifies your customer service with its live chat, email automation, and help desk. Switching between multiple channels is streamlined and communications are synced in one window. This means you can reply in chat, follow up via email right from the chat window and connect on social media while staying in-context. Conversations, contacts, and leads are unlimited as its offers an easy-to-scale business model with agent-based pricing.
HelpCrunch also shows you a bigger picture of your customers so you can understand each user activities better and connect with the right customer at the right time. Features such as instant messaging and proactive engagement help you increase customer satisfaction and loyalty. It integrates deeply with your product and gives you robust analytics and reporting insights. Additionally, you can provide continuous support with its offline mode to continue generating leads and avoiding having any messages unattended.
Show MoreHelpCrunch gives you an all-in-one toolset to leverage your customer service. Here are some of its top benefits:
Drive customer conversion
HelpCrunch helps you initiate the first contact for your prospects through live chat on the web. This gives you the opportunity to turn them into becoming registered active users and highlight your product’s value. You can then convert them into paying customers encouraging them to purchase and administer their purchasing decision at critical moments. This is done through using the in-app messenger to reply to queries, track custom data, and set auto-messages.
Maximize revenue for each customer
Auto-messages empower you to easily upsell and cross-sell with personalized and custom-tailored offers. These are sent via email or in-app messenger. It also streamlines offering help proactively, answering questions instantly, and guiding customers through the signup, installation and checkout process.
Engage customers and leads proactively
Engaging potential leads can be done via email or chat proactively so you don’t have to wait for the visitor to contact you first. HelpCrunch helps you send relevant and custom-picked content such as company news, special offers, and product announcements to keep in touch with your contacts. They can be one-off or automatically triggered based on an individual’s actions.
Optimize seamless communication
Live chat, in-app messenger, auto messages, email automation and ticketing offers seamless communication to your customers. It supports communication in multiple channels while staying in-context of the conversation. Offline mode enables continuous support availability to generate leads and enable customers to leave messages anytime. Hence, this solution is popular among e-commerce, SaaS and web services, and online-to-offline business, among others.
Show MoreKeeping in mind businesses have particular business needs, it is wise they avoid seeking an all-encompassing, “perfect” system. Just the same, it is nearly futile to chance on such an app even among recognizable software products. The logical thing to undertake can be to jot down the varied significant aspects that necessitate scrutiny like key features, pricing, skill ability of the employees, business size, etc. Thereafter, you should do the product research fully. Browse over some of these HelpCrunch analyses and check out each of the solutions in your list in detail. Such well-rounded product research makes sure you stay away from ill-fitting software products and buy the system that offers all the tools your company requires.
Position of HelpCrunch in our main categories:
HelpCrunch is one of the top 50 Customer Support Software products
HelpCrunch is one of the 50 Help Desk Software products
Since each organization has unique business wants, it is prudent for them to desist from looking for a one-size-fits-all faultless software solution. Needless to say, it would be useless to try to find such a system even among widely used software solutions. The smart thing to do would be to catalog the various important aspects that need consideration such as key features, budget, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some HelpCrunch Customer Support Software reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive homework can ensure you reject ill-fitting platforms and choose the system that presents all the elements you require for business success.
HelpCrunch Pricing Plans:
$15/month
$29/month
$25/month
$49/month
by quote
HelpCrunch Pricing Plans:
$15/month
$29/month
$25/month
$49/month
by quote
Pricing plans:
Standard Live chat plan
Standard Live chat & Emails plan
Premium Live chat plan
Premium Live chat & Emails plan
We know that when you decide to buy a Customer Support Software it’s crucial not only to find out how professionals evaluate it in their reviews, but also to discover whether the actual people and companies that use these solutions are genuinely content with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and HelpCrunch reviews across a broad array of social media sites. The data is then presented in a simple to digest form showing how many customers had positive and negative experience with HelpCrunch. With that information at your disposal you will be prepared to make an informed purchasing choice that you won’t regret.
Devices Supported
Deployment
Language Support
Pricing Model
Customer Types
HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:
HelpCrunch average rating:
Overall impression
Customer Support
Value for Money
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Been using the app for only a month and I love it! It has a great simple design and we get to interact with customers in real-time. Plus, they have an amazing customer support team.
CONS: Relatively affordable, but the price for adding a second team is a bit pricey for me.
The least favorable review
PROS: Easy to implement on a WordPress, and the plugin is quite light, it will not slow down your pages.
CONS: The free plan is really very limited, but there is no time limit so you can take your time to test the product before
More reviews from 15 actual users:
Sort by:
Has everything I need in a customer engagement tool
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: HelpCrunch provides all the features I am looking for in a customer engagement tool at a cheaper price. They have a good documented API and dev docs and their customer support are very informative. Definitely a great alternative for Intercom.
CONS: Widgets can be confusing when using different browsers.
So far so good
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: Been using the app for only a month and I love it! It has a great simple design and we get to interact with customers in real-time. Plus, they have an amazing customer support team.
CONS: Relatively affordable, but the price for adding a second team is a bit pricey for me.
Great tool for automated customer engagement
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: We are very satisfied with HelpCrunch for our automated system of customer support. Using the application for our mobile application has helped us deal with general and specific queries. Plus, it is simple and easy to use.
CONS: email campaigns need improvement.
Improved customer interaction
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: HelpCrunch is a great application for improving our customer experience on our website. We have been using it for four months now and so far no regrets in choosing HelpCrunch.
CONS: HelpCrunch has a "default" interface; I hope we can customize it to adapt to our needs.
Great value for your money!
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: Affordable yet extensive! With the little time that I'm using HelpCrunch, it has helped me a lot with improving customer interaction. It has everything I am looking for in a communication tool.
CONS: Nothing major, but adding customization features could help.
Exceptional platform and great value for money
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: Very easy to setup the live chat widget on my website. The platform is easy to navigate and to find your way around. I love the popups and auto messages as they are great marketing tools.
CONS: To have live support available on weekends will be cool.
A Flawless live chat solution to engage with your customers
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: It has been a smooth experience so far. Here are few highlights: - Very easy to install the widget on the website and customise according to your needs - Localization baked in - User authentication mode and ability to send emails directly from the chat are awesome
CONS: No complaints - everything works as expected
Best tool for CS
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: The product is easy to understand and use, but there are so many options and they are doing new updates all the time!
CONS: The conducting of emails can be easier.
Great product, amazing support
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful. The integration is easy, the features are complete for a wide range of uses, and - what i appreciate the most - the support team is amazing: quick, responsive and totally helpful.
CONS: It's my first experience with a live chat, but i haven't found any issues yet.It's my first experience with a live chat, but i haven't found any issues yet.
Fast & Useful
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: Easy to implement on a WordPress, and the plugin is quite light, it will not slow down your pages.
CONS: The free plan is really very limited, but there is no time limit so you can take your time to test the product before
Nice live chat and in-app messenger
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: - Visually appealing live chat - In-app messaging capabilities - Fair price
CONS: pretty happy with everything
We switched from Intercom to HelpCrunch
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: - Value/cost is just insane compared to Intercom - All-in-one customer service platform
CONS: our team is happy with everything
Great customer communication tool for SaaS
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: Many chat widget customization options Able to connect our product and send in-app messages to the users via Helpcrunch chat There are also neat email marketing automation and ticketing features
CONS: Haven't had any problems with the platform's performance
Vendor reply
Thanks for the review, Helga!
‘Great product and very affordable
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: All in one customer communication tool Pre-chat forms, operating hours and other useful features More affordable than Intercom
CONS: have no complaints so far
Great product and very affordable
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: Free version of their live chat is pretty amazing by itself A lot of customer tools in a single platform Affordable pricing and scalable per agent billing
CONS: none so far
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
OR
Sign in with company emailSign in with company email
Has everything I need in a customer engagement tool
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
So far so good
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
Great tool for automated customer engagement
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
Improved customer interaction
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
Great value for your money!
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.