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Flock Review

Flock
Our score: 9.1 User satisfaction: 97%

What is Flock?

Flock is an all-in-one business communication and collaboration platform that helps unify distributed teams and boost their productivity. Fit for businesses of all sizes, it comes with a team messaging feature designed to speed up communication, improve business efficiency, and maximize team output. This solution allows you and your team to find and share files, links, messages, and any information related to your projects in a breeze.

Designed to enable teams to work smarter and faster, Flock helps to streamline workflows so that businesses can leverage staff capabilities and build a culture of efficiency. It also provides robust security features and smart admin options that many popular messaging apps do not have. Businesses can, thus, have peace of mind knowing their conversations and files are well protected.

With Flock, users can send 1:1 messages to colleagues 24/7, using any device. It also allows for the creation of group channels for teams or project groups to easily share files and updates in real-time as well as start video-conference calls and screen share with a single click. You can also provide access to freelancers or contractors so they can coordinate with the teams they work with. 

What’s more, Flock can be integrated with frequently used third-party applications. It works seamlessly with Asana, Trello, Google apps, and Jira, among others. It is also highly flexible and can be accessed using any device through web browsers and mobile apps, be it Windows, Mac, Linux, Android, or iOs. With all these features, business users and work teams can better communicate and collaborate anytime, anywhere.

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Overview of Flock Benefits

Flock is a powerful business productivity and communication suite. Since productivity increases when you work together, it provides a single place for creating shared to-dos with your team, sharing live updates, polling for opinions, etc. It also allows your team members to more efficiently communicate and collaborate with team channels, conference calls, video meetings, email, guest chats, and a whole lot more.

Connect via Smart Channels

Flock is not your typical communications tool. Unlike others, you can use this platform to easily organize all your conversations in either private or public channels. You can also quickly create individual channels to prioritize tasks and for holding team brainstorming and strategy sessions. Its direct messaging feature facilitates productive 1:1 conversations and helps keep everyone on the loop. Aside from allowing instant sharing of ideas and files, it also allows teams to offer feedback in real-time.

Share Project Ideas

Flock provides you with the complete company directory, making it easier for you to message anyone in your organization. It allows you to create a channel and invite team members for project discussions. By using private or public channels, everyone can easily share their ideas for the projects you are working on. The @mention feature is also handy to address specific colleagues in a channel. This way, they will instantly receive alerts even when they have the channel muted. 

Boost Team Productivity

This solution is trusted by numerous organizations because it really helps them deliver quality results in a timely manner. Its To-dos, Notes, and Reminders tools are heaven-sent even for the most organized and results-driven managers and team leaders. For instance, with To-dos, you can easily create tasks and check them off once they’re completed. You can also convert your team meetings directly into tasks with shared to-dos, including due dates and other important details. What’s more, you can set reminders for deadlines on a daily basis.

Connect with Remote Teams

Flock comes with a video conferencing tool to streamline communication with remote teams. One-on-one or group video calls can be done directly from a chat or a channel. A screen-sharing feature helps you discuss reports and presentations, keeping everyone on the same page even when they are on the go. In addition, Flock has powerful admin and security features, ensuring that all your files and conversations are safe from potential breaches.

Easily Share File and Content

With a simple drag-and-drop action, you can easily share all kinds of files with your team through direct messages and channels. You can upload multiple images and see a preview of the shared files before downloading them. The maximum file size allowed is 100MB, so you can add presentations, documents, and code snippets and share them with ease. Flock also supports link sharing and integrates with Google Drive. 

Quickly Find Any Document or Rich Media

With just a few clicks, a search feature allows you to quickly find the files and content that you need. You can find messages, files, and links with Flock’s advanced search function that allows you to filter search results. You can also retrieve information from one-on-one or chat conversations. All you have to do is specify in the search options who the message is from or which group chat contains the information you are looking for.

Communicate Securely

Aside from ensuring the smooth flow of communication, Flock also works to protect your messages and files from unauthorized access and use. To safeguard your business communications, this platform is SOC 2-compliant and uses TLS 1.2 data encryption. It also provides a robust admin panel for managing team access. For G Suite users, you can activate Google oAuth to allow users to access the system using their current Google credentials.

Automate Processes

Flock comes with a process automation feature that lets you automate repetitive processes, from common to custom workflows. You can automate complex multi-department processes and track their progress in real-time. Moreover, pre-installed process templates make it easier to automate workflows, or you can create new ones using the process designer tool.

Benefit from Sophisticated Tools

The platform offers a wide range of top-of-the-line communication and collaboration tools. For instance, its Voice Notes allows users to instantly send voice messages to colleagues for immediate clarification or emphasis on an idea or to contextualize conversations. Likewise, with its Polls tool, you can easily post a question on your channel where your members can respond anonymously.  

Enjoy Reasonable Rates

As for pricing, Flock offers affordable plans for different business sizes. A free plan that includes 10GB file storage, limited admin controls, and search function for up to 10,000 messages is available to small teams. Midsize teams and companies can avail of the Pro Plan priced at $6/licensed users/month or $4.50/licensed user/month billed annually. For the Enterprise Plan, large enterprises and organizations need to get in touch with the vendor for pricing details.

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Overview of Flock Features

  • Collaboration
  • Productivity tools
  • Multiple integrations
  • Communication management
  • Search functionality
  • Private and public channels
  • Voice Notes
  • Chat
  • Video and audio calls
  • File sharing
  • Reminders and notifications
  • Mobile application
  • Polls
  • Screen sharing
  • Admin controls
  • File storage
  • 24/7 priority support

What Problems Will Flock Solve?

Problem #1: Poor tracking of communication channels

Steve is a small business owner who uses WhatsApp to communicate with members of his team. It worked for him initially. He could WhatsApp employees to see who was coming in and who was on the road, as well as share quick updates with each other.

However, as his team grew, it became difficult to keep track of all the different conversations he was having. Steve also couldn’t find files or updates that had been shared with him using WhatsApp. Finally, when a team member lost his phone, Steve realized all their work conversations were accessible on other people’s devices.

Solution: After adding Flock to his arsenal of business tools, Steve can easily start conversations with teammates across his mobile and work devices, search through past conversations to find files or updates, and start video calls with a click. He also has admin controls, thanks to Flock, allowing him to remove former employees to prevent them from accessing conversations as well as easily access 24/7 support.

Problem #2: Disorganized teams and unmonitored progress

Solution: Carrie is a marketing leader who oversees content, web, email, and social media teams. Through Flock, she’s able to keep her teams on track, organized, and responsive. With Flock, her team can:

  • Easily create and collaborate on collateral like blogs, images, videos and more with the Google Drive and Dropbox integrations
  • Get notified when tasks are updated by plugging in project management tools like Asana, Jira, and Trello
  • Add freelancers, vendors, and agencies as guests to Flock with limited access to specific people and channels to keep projects on track
  • Know what people are saying about the company or its competition by integrating Twitter with Flock. Get real-time updates every time someone mentions or messages her company, or retweets or like something through Flock.
  • Integrate your Facebook pages with Flock and get real-time updates on new posts, messages and page statistics.
  • Get notifications about average session duration, bounce rates, and unique page views by plugging in Google Analytics with Flock.
  • Integrate MailChimp with Flock and know when users subscribe or unsubscribe to her mailing lists.

Problem #3: Lack of project visibility

Solution: Neil is a sales manager using Flock to stay on top of his team’s leads, accounts, and pipeline. He uses Flock as his one-stop-shop to get visibility on how his team is forecasting. Through Flock, he and his team can:

  • Get notifications for new leads, change in lead status, or when a lead converts by integrating their Sales CRM and IFTTT with Flock
  • Share sales collateral and expertise like tips, presentations, or documents, by integrating Google Drive, Dropbox or Box with Flock
  • Create a sales team specific channel to share email templates, case studies or meeting notes with everyone
  • Integrate Google Calendar to schedule new meetings, or accept or decline invitations from within Flock
  • Add clients as guests on Flock and jump into a video conference with them to discuss their needs
  • Video conference with your team to discuss sales plan, priorities, roadblocks and achievements

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Flock Position In Our Categories

Bearing in mind businesses have specific business needs, it is only reasonable that they abstain from preferring a one-size-fits-all, “perfect” system. Needless to say, it would be difficult to try to chance on such a software system even among popular software solutions. The correct step to undertake should be to spell out the varied chief factors which entail examination such as important features, price terms, technical skill competence of staff members, business size, etc. Thereafter, you should follow through the research to a full extent. Go over some of these Flock analyses and check out each of the software programs in your list in detail. Such all-encompassing product investigation makes sure you drop unfit apps and pay for the one that offers all the features your company requires to realize efficiency.

Position of Flock in our main categories:

TOP 20

Flock is one of the top 20 Collaboration Software products

TOP 10

Flock is one of the 10 Communications Software products

TOP 20

Flock is one of the top 20 Remote Work Software products

There are trendy and widely used applications in each software group. But are they essentially the best fit for your organization’s unique wants? A market-leading software application may have thousands of users, but does it provide what you need? For this reason, do not blindly spend on popular systems. Read at least a few Flock Communications Software reviews and mull over the elements that you want in the software such as the price, main functionality, available integrations etc. Then, choose a few solutions that fit your needs. Try out the free trials of these products, read online opinions, get clarifications from the seller, and do your research thoroughly. This profound research is sure to help you select the most excellent software solution for your firm’s unique requirements.

How Much Does Flock Cost?

Flock Pricing Plans:

Free Trial

Free Plan

$0

Pro Plan

$6/licensed user/month

Enterprise

$12/licensed user/month

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What are Flock pricing details?

Flock Pricing Plans:

Free Trial

Free Plan

$0

Pro Plan

$6/licensed user/month

Enterprise

$12/licensed user/month

Flock offers a simple enterprise pricing structure with three plans:

Free Plan – $0/month

  • Single team admin
  • Unlimited 1-on-1 and group messaging
  • 10 public channels
  • 10,000 searchable messages
  • 1-on-1 video calls
  • 5 GB total per team

Pro Plan – $6/licensed user/month or $4.50/licensed user/month (billed annually)

  • All Free plan features
  • Unlimited searchable messages
  • 10 GB per team member
  • Unlimited public and private channels
  • Screen sharing
  • Group video calls
  • Multiple team admins
  • 24/7 priority support

Enterprise – $12/licensed user/month or $8/licensed user/month (billed annually)

  • Pro plan features
  • Single Sign-On
  • Active Directory Sync
  • 20 GB per team member

User Satisfaction

Positive Social Media Mentions 231
Negative Social Media Mentions 4

We know that when you choose to buy a Communications Software it’s crucial not only to learn how experts evaluate it in their reviews, but also to discover if the actual clients and companies that bought this software are genuinely satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Flock reviews across a broad range of social media sites. The data is then featured in an easy to understand way showing how many clients had positive and negative experience with Flock. With that information at hand you will be prepared to make an informed purchasing decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Flock?

Flock offers a wide range of integrations and is constantly building new ones. It works seamlessly with the following applications:

  • /me
  • Abusedash
  • Airbrake
  • Alarms
  • AppSignal
  • Appear
  • Asana
  • Bamboo
  • Bitbucket
  • Box
  • Bugsnag
  • Buildkite
  • Chat Anywhere
  • Chitti
  • Code Snippets
  • Codeship
  • Confluence
  • Crashlytics
  • DM Ops
  • Dropbox
  • Flux
  • Freshdesk
  • Giphy
  • GitHub
  • GitLab
  • GoSquared
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Grafana
  • Happy
  • HockeyApp
  • Honeybadger
  • Hyre
  • JIRA
  • Jenkins
  • Kbb Bot
  • Kobra
  • Logentries
  • MailChimp
  • Markdown
  • Meeting Scheduler
  • Microsoft Dynamics
  • Minime
  • New Relic
  • OneDrive
  • Open Browser
  • Open Widget
  • OpsGenie
  • PagerDuty
  • Papertrail
  • Pingdom
  • Push Notification Reporter
  • Runscope
  • SEM
  • Semaphore
  • Send to App Service
  • Sentry
  • Sherlock
  • Texmoji
  • Todoist
  • Trello
  • Twitter
  • Uber
  • Visual Studio
  • WorkWolf
  • Wunderlist
  • Zapier
  • Zendesk
  • Zetbot
  • Zoho CRM

Flock User Reviews

Flock average rating:

Average score
4.6/5 (13 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Martina

PROS: I can communicate with any colleague if there's an urgent issue.

CONS: Uploading files can be difficult.

Reviewed 3 years ago

Read full review >

The least favorable review

Nestor

PROS: I can create multiple threads and share files to colleagues easily.

CONS: It takes time to learn how to use it, especially if you want to create your own thread.

Reviewed 4 years ago

Read full review >

More reviews from 13 actual users:

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Syncing and sharing files made easy

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Martina
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.12.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I can communicate with any colleague if there's an urgent issue.

CONS: Uploading files can be difficult.

What do you think about this review?

Great Poor

This is a superb HR Management platform

Read full review >
Cyrus
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.09.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It keeps all information in one place. This makes our jobs as HR easier as we can access their files without any hassle.

CONS: It doesn't allow us to integrate with ADP. We would've loved it if it did as we can reap its full benefits.

What do you think about this review?

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Show More User Reviews (13)

I love Flock

Read full review >
Fay
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.07.2021 Company Size: 1-10 Employees Industry: N/A

PROS: I can use it using my desktop and my mobile device. This makes this tool very accessible. It is also very easy to use as new team members can easily learn how to navigate it.

CONS: Having screen sharing on the free account would be great. I'd have to use another tool when it comes to video calls. The audio only calls should be improved too.

What do you think about this review?

Great Poor

Great experience in using Flock

Read full review >
Hazel
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.07.2021 Company Size: 11-50 Employees Industry: N/A

PROS: It makes communicating with the team very easy. It supports direct and group messaging. Live video conference, reminders and two-way audio conference are amazing features. The best part is we can share our screens to multiple people while on call.

CONS: There are too many features in the app. This makes it hard to understand, especially if you're using it for the forst time. During installation, you also have to type in a key word. This can be time consuming if you are installing this tool in multiple computers. In the free version, only the administrator can post announcements.

What do you think about this review?

Great Poor

Flock is amazing

Read full review >
Lance
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.04.2021 Company Size: 11-50 Employees Industry: N/A

PROS: It is a wonderful tool for communication. Creating small groups to communicate can be done easily. Since it runs it the background, you'll immediately get notified if there are any messages. You can also connect your Google Drive to Flock and share files with your colleague. You can search their names in the search bar and have the files sent in a snap.

CONS: Copy pasting documents is not allowed. This limits the files we can send.

What do you think about this review?

Great Poor

Great communication tool

Read full review >
Amber
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.04.2021 Company Size: Industry: N/A

PROS: I love this communication tool. It can configure external apps and integrate with the apps in Flock App store. I can also receive notifications from the app.

CONS: It has some limitations, but other than that I don't really dislike anything about it.

What do you think about this review?

Great Poor

I love the user experience

Read full review >
Roxane
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 06.03.2021 Company Size: More than 100 Employees Industry: Computer Software

PROS: It connects people. It is easy to use and sharing files is no problem. We can also add a thread section for particular topics so we can discuss it more in detail. Polls also helped in making relevant decisions for the company.

CONS: It provides easy functionality. So far, I have nothing to dislike.

What do you think about this review?

Great Poor

Remote work can be done easily

Read full review >
Nestor
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 26.02.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I can create multiple threads and share files to colleagues easily.

CONS: It takes time to learn how to use it, especially if you want to create your own thread.

What do you think about this review?

Great Poor

Great change from SKYPE

Read full review >
Ilya Elbert (Smart Hands)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.02.2020 Company Size: 1-10 Employees Industry: Computer & Network Security

PROS: search, google drive integration, channels, chrome notifications

CONS: It runs very slowly on old computers and freezes occasionally.

What do you think about this review?

Great Poor

Great fix for getting info to a large group of people in a timely way.

Read full review >
Todd Truax
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 17.02.2020 Company Size: N/A Industry: N/A

PROS: Connecting with large groups, being able to establish groups,

CONS: Design of emails

What do you think about this review?

Great Poor

We’re big fans of Flock!

Read full review >
Ashley Friloux
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2020 Company Size: 1-10 Employees Industry: Law Practice

PROS: Our office was looking for a service to provide interoffice chatting without having to resort to using Facebook. We're a very tiny office with only 5 employees and this product ROCKS! We're able to set up conversations based on projects, shoot short messages across the office when someone is busy, and it integrates with our calendar. LOVE!

CONS: There is kind of A LOT going on in Flock. I would like to be able to turn off the calendar and reminder bots or at least choose when I want a message to appear from them.

What do you think about this review?

Great Poor

Flock Messager

Read full review >
Anonymous Reviewer
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2020 Company Size: 1-10 Employees Industry: Music

PROS: It makes communication much more effective between my colleagues and makes it much easier to share links for projects.

CONS: Very little to say. Just wish linking google docs worked a little better.

What do you think about this review?

Great Poor

Great For Team Communication!

Read full review >
Caleb McGaughy
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 14.02.2020 Company Size: 11-50 Employees Industry: Religious Institutions

PROS: Flock's user interface is easy to navigate, making it easy to introduce to new team members!

CONS: I wish that the integration with outside apps, like Google, worked better in-app.

What do you think about this review?

Great Poor
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Flock user reviews

Syncing and sharing files made easy

Read full review >
Martina
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.12.2021 Company Size: More than 100 Employees Industry: N/A

This is a superb HR Management platform

Read full review >
Cyrus
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.09.2021 Company Size: More than 100 Employees Industry: N/A

I love Flock

Read full review >
Fay
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.07.2021 Company Size: 1-10 Employees Industry: N/A

Great experience in using Flock

Read full review >
Hazel
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.07.2021 Company Size: 11-50 Employees Industry: N/A

Flock is amazing

Read full review >
Lance
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 29.04.2021 Company Size: 11-50 Employees Industry: N/A
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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