Cova Review

Cova cannabis dispensary POS solution is designed to simplify complex operations, ensure full compliance and provide seamless retail experience. It offers the following benefits:

Dispensary-Specific Compliance

Cova is unlike other POS because it has capabilities that are designed for the use of cannabis dispensaries, specifically. Among those is seed-to-sale compliance that includes an ID verification system. It makes sure that the buyer is of age and that they have not reached the legal sales limit. That is not all Cova is capable of when it comes to compliance though. It has features for batch ID tracking, recalls management, and inventory adjustments as well. This way, you can ensure that your dispensary does business within bounds for you to avoid costly fines or license loss.

Smooth and Fast Transaction

The platform has an average transaction time of 1.4 seconds, coupled with its fluid UI, your customers are in a treat for fast and seamless shopping experience. There’s no need to manage long lines or take numbers as well because Cova dispensary POS has native queue capability. This allows your customers to simply sign in and relax while waiting for an available sales staff to accommodate them. Your patrons can also shop at their own pace, if they prefer, through digital signage and touch screen menus of the system.

Full Compliance

Cova cannabis dispensary POS is built for seed-to-sale compliance, ensuring that your business and your staff will not break any rules or make operational mistakes which could lead to hefty fines or losing your license. It has an age verification ID barcode scanner to prevent underage purchases. It also ensures that your business only operates during authorized hours. Moreover, the platform automatically calculates product equivalences and then warns your staff whenever a limit has been reached.

Comprehensive Cannabis Knowledge

There is a lot of strains concerning cannabis and managing them all can be quite a task. Cova software, however, is equipped with comprehensive knowledge about the product which makes it a lot easier for you and your team to guide customers in their purchase. 

Integration Support

Cova partners with statewide traceability systems, such as Metrc, Leaf Data Systems and BioTrackTHC, to automatically generate the information required by the state. Not only does it aid in compliance but also shaves one or two hours of auditing time per day. Furthermore, the system also integrates with leading e-commerce and websites, including I Heart Jane and Shopify. This allows Cova to automatically sync with your online retail store. An open API for custom integration is available too.

Quick and Detailed Reports

The platform provides easy access to key business metrics anytime and anywhere with its web-based and mobile reporting dashboards. Reports generated are detailed so that you can quickly tell which products are selling and which ones are collecting dust on the shelves, as well as other insights. Furthermore, reports can be customized to see the exact metrics that you want information about. For instance, you can set the criteria to generate a report about customer purchase of edible products, together with their concentrates and flower.

Customer Success Team

First of all, Cova is an easy POS platform to operate. This, however, does not stop their customer success team from guiding you throughout the entire onboarding process and beyond. They would outline the exact information needed for your setup, then make follow-up calls to ensure that no data is left out or misunderstood. And finally, Cova staff will go to your store to provide training and support to your staff. Customer success team’s service continues still, however, by keeping an open line of communication whenever your business needs support and insight from the experts.

Built to Scale

Upstart businesses, independent dispensaries, and large enterprises are very much welcome to opt-in to Cova services. The system can easily handle a high volume of transactions as well as multi-location operations.

High Uptime and Offline Mode

The platform currently powers 20,000 business locations of every size and almost zero network outages are experienced by any of them. But still, downtime and disconnection happen and when they do, the checkout process suffers. This is because recording transactions manually is going to take an excessive amount of time due to all the information to process, including the traceability details required by the state. Upset customers, cancellation of deals and bad reputation are just a few of the impacts of such an event. Cova dispensary POS, however, ensures that you don’t have to deal with those issues as it has an offline mode that allows the process to continue and the lines moving even during an internet outage.

Accurate Customer Records

Accurate records of customers are important. Which is why Cova ensures that maintaining both new and repeat customers info is easy. Not only that, but the system also tracks the preferences of your customers, as well as who among them are your best ones. They can then be targeted for loyalty programs, proper messaging and even turn some of them into brand ambassadors.

On-the-Road Dispensary

The demand for cannabis is rising and there is a need for businesses such as yours to be flexible to cater to these individuals. Cova can assist you in gratifying the need of the demographic with its mobile POS. You can equip your drivers with a smartphone or tablet that can aid them in completing transactions wherever they are and provide electronic proofs of purchase for the customers. On top of that, they can also keep track of their own inventory to ensure that they can continue their mobile selling and delivery.

Advanced Inventory System

With Cova, inventory management is made simple and accurate. You can easily monitor every item that enters your store until it’s sold, either by product type or by individual batch. Inventory reporting can also be done in real-time which allows you to easily and quickly identify the number of items in stock, as well as the top-selling products. And by using the sales trend, the system can predict when you must restock certain products. Another noteworthy feature is its capability to search by lot number. This is useful in removing products and getting in touch with customers in the event of a recall. 

Fraud and Theft Detection

Prevent your business from taking serious blow due to fraud and internal thefts by ensuring that all operational procedures are in place. Cova is equipped with employee permission & cash management tools that can easily discover and identify discrepancies within your business process.

Security Reporting

Cova POS has sales reporting. However, it goes beyond the bottom-line by showing you detailed records of sales and inventory. Because of this, you can identify questionable patterns that may be breaking compliance regulations. Thus, you can investigate, confirm, and mitigate to prevent further lapses in compliance. This is possible because of the data centralization of Cova, which keeps customer profiles, in-store transactions, employee accounts, inventory, online purchases, and others. 

Smooth In-Store Experience

With Cova, you can elevate the in-store experience you offer your customers. The POS system is an agile one and can process transactions in 1.4 seconds on average. This means that customers do not have to stay in the queue for a long time. This is also complemented by the integrated queuing system that allows customers to sign in. This will allow them to look around the dispensary while awaiting their turn at the counter or while standing by until a sales agent is available to ring their purchases.