Sharing positive feedback from customers during team meetings. Set up a physical or digital "praise wall" where customer compliments can be posted. Recognize top performers with rewards, such as gift cards or extra time off, reinforcing the connection between customer satisfaction and team success. Encourage a culture where team members can recognize each other's efforts. Peer-to-peer acknowledgment can be just as powerful as customer feedback in boosting morale. Incorporate discussions about positive feedback in one-on-one check-ins.

Um exemplo de bom uso dos feedbacks é a criação dos FAKs. Deve se atentar para mantê-los sempre atualizados. É possível também usar essas respostas para criar pequenas automações nas respostas com base nesses feedbacks, isso reduz parte do trabalho repetitivo, dando espaço para focar em casos mais complexos

Encourage your support team by sharing positive customer feedback regularly, highlighting specific compliments for each team member that focus on their unique contributions and the impact on customers. Furthermore, introduce recognition programs like "Employee of the Month" or team celebrations to acknowledge outstanding performance influenced by positive feedback. This approach cultivates a culture of appreciation and inspires others to strive for similar successes.

A good, positive starting point would first show and explain positive feedback. Such an approach would motivate the team to consider some approaches and changes that may be helpful. The Management team is crucial to support a team by providing the solution, giving training on responding to requirements and completing tasks.

Share Positive Feedback Regularly:Highlight positive comments from customers in team meetings, internal chats, or a shared board. Create a Recognition System:Acknowledge team members who receive positive feedback. This could be through “Employee of the Month” awards, small incentives, or even a simple shout-out that celebrates their success. Incorporate Feedback into Personal Development:Use positive feedback to guide each team member’s development. Encourage Team Reflection on Positive Impact Highlight Success Stories in Training. Using these strategies turns positive feedback into a continuous source of motivation, boosting morale and encouraging a strong customer-first mindset.

This is from my learning...use SHOUTOUT...... I use positive customer feedback to motivate my team by highlighting their great work in meetings and celebrating standout performances. Sharing this feedback reminds everyone of the impact they have on our customers. Recognizing their efforts boosts morale, encourages consistent excellence, and strengthens our commitment to building strong customer relationships. This approach drives engagement, and it’s how every leader should lead motivated, high-performing team.

Les commentaires positifs des clients sont un excellent levier pour motiver l’équipe, car ils montrent ce qui fonctionne bien et encouragent à continuer dans cette direction. Cependant, les retours plus critiques sont tout aussi précieux pour identifier les axes d’amélioration, permettant ainsi à l'équipe de progresser et de se surpasser.