Cindy Eaton Smith
This app is HORRIBLE. First, if you're lucky enough to connect your device, it won't last. Second, once you do connect, and when your device becomes disconnected (because it will, I promise) you won't be able to actually start any of the app treatments because it'll keep wanting you to reconnect your device. The troubleshooting is ineffective, and when you attempt to submit a help request, you all the way through the screens to the upload proof of purchase screen, but it doesn't work.
14 people found this review helpful
Hi Cindy Eaton Smith, Thank you for your feedback. We're sorry to hear you are having difficulty connecting your device. We understand how frustrating this could be. We would be happy to connect with you over the phone for assistance. Please call us at 1-888-360-9171, we're open M-F from 7 am-5 pm pst. Thank you! - Aline, S.
Donna Marie
Was this app made for an apple product? This does not want to work with my android phone or stay connected to my mini+. It plays one neck application, then it goes to the drawn picture, or it is telling me to turn off the nuface, or it just spins. I have yet to make it through a routine. I also took a picture that and it is nowhere to be found. You need to spend some serious time on fixing these problems, because when you charge such high prices for the machines. We expect a flawless experience.
16 people found this review helpful
Hi Donna,
Thank you for your review. Your feedback is very important to us! I am sorry to hear your NuFACE App experience has not been ideal. We are here to help you get the App working for you as intended. Please don't hesitate to contact us for assistance at 1-888-360-9171 M-F from 7 am-5 pm PST. You can also email us at
[email protected].
S. M. Philips
Would be a great tool if it worked. I have found the app to be extremely frustrating. It either freezes in the middle of a session or skips sections of the session entirely. I have yet to get through even one session without incident 😕 Makes me NOT want to use the app at all. I feel like I'm wasting too much time trying to get it to work properly.
7 people found this review helpful
Hi S. M. Philips, we are truly sorry to hear about your experience with the NuFACE App, we would suggest using the App on a stable Wi-Fi connection, if this does not help please try reinstalling the app. If that does not help, please feel free to contact us at 1-888-360-9171 M-F 9am-5pm PDT. Have an Uplifting day! - Aline, S.