Timothy Riener
Time for an update...it's been 9 years since I last reviewed this app. Back then, I gave it 1-star for being difficult, clunky, and clumsy to use coupled with the fact that the Mercury News "support" staff couldn't explain how to get it to work. But...good news! Nine years after my original review (1-star), I'm back with an updated review. My update: This app is *still* difficult, clunky, clumsy to use and the Mercury News support staff *still* doesn't know how to explain how to use it.
1 person found this review helpful
Michael Kwan
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UPDATE: This worked for me. Don't reinstall the app. Instead clear the cache, storage, everything. The next time you launch the app it will ask you to log in again. This worked where logging out/in didn't. Now 2 stars instead of 1 because I can read the Sunday comics. This is my second time giving this company a chance. The app sort of worked for a little while but now nothing loads. It's embarrassing how hard the local paper for Silicon Valley fails
3 people found this review helpful
Kathleen Austin
This new "design" is difficult to use. The black ribbon that allows for many feature choices is not visible. The help section is useless. I tried uninstalling and reinstalling the app which did not help. The same issues exist for my android and iPhone. I will reach out to the company next. Do they even have an IT dept or a live assist?
5 people found this review helpful