Lightwire Business

We’ve all heard of FOMO, but what about FOMU? It’s the Fear Of Messing Up! The process of deciding which voice and data solutions provider to partner with is a big decision. There’s more than one choice out there, offering similar products, but which one is the right one? You could have more than one decision maker which can make things even more complex, plus you’ve GOT to do what’s right for your customers. Staying put with a provider that isn’t meeting your needs is already messing you up though...just sayin'. We get it. 👊 When you reach out to us for the first time, you’ll be automatically appointed one of our Account Managers. No commitments, no sales pitch (super off putting) We'll simply chat to you, find out what you need, what’s your pain points, what’s your goals, what would you like from us? Use what you learn, go away and decide if we’re exactly what YOU need. We won’t pressure you into anything! ...But we will follow up to see how you are 🤗 🌟 Our onboarding process is thorough 🌟 We’ll be with you every step of the way and beyond  🌟 We’ll get to know you and your business 🌟 We offer a 14-day free trial on all our voice products for you to try first You’ll always have access to us and it’s backed with 24/7 support from our local HQ team. We don’t want any of our Partners to have FOMU. Contact us if you already have FOMO. 😎 [email protected]

Trent, our Junior Network Engineer knows how to live life to the max! Taking five weeks to travel Europe this year - we chipped in to help him on his YOLO experience. ✈ Trent's been a part of our team for over three years now and just a couple of perks of working at Lightwire is you get the opportunity to take extended leave after two years - and EVERY year you also get a $1.000 Wellness Allowance - to spend it on anything that makes you feel AWESOME! He does looks AWESOME...with a brew to boot, he's glowing. 😎 This year he used his $1k towards his mammoth getaway. A mad as snowboarder, he normally uses his allowance on a season pass for Mt Ruapehu - which we're pretty sure he still bought anyway!  🎿 ` Our Partners and customers will be pleased to know he's back and ready to solve any of your network issues asap! 😁

Thanks for all the support Lightwire Business! I still remember when we had zero customers in New Zealand and two of the Lightwire team took Markus McIver and I out for lunch to hear about our plans and see how they could help. And look at us today! We have more than zero customers! 😁

We’ve just added a new live chat feature on our website and a dedicated 0800 number, thanks to our partners at Lightwire Business. 💻📞 You can now reach us at 0800 MOHAWK (0800 664295) or jump on the webchat for instant support. Our team is ready to help answer questions, solve issues, or just say hello. 😊 👉 Visit www.mohawk.co.nz, call us on 0800 MOHAWK, or try out the new chat feature today! #CustomerFirst #NewZealandBusiness #MohawkTechnology #LightwireBusiness #0800MOHAWK

Celebrating three years at Virtuoso, Managing Director Roman Paljk gives us the low down on their "Chocolate Cake Theory" when it comes to providing their Managed Services as our Wholesale Partner. 🍰 At Virtuoso, we like to think of our managed services like a chocolate cake. We don’t just sell individual ingredients; we provide a complete, delicious cake. Many of our competitors start by offering IT support and then try to upsell additional services like security or 24/7 coverage. We don’t believe in that approach. Instead, we offer a fully integrated solution that includes everything you need from day one—no surprises. The beauty of our chocolate cake is that we know all the ingredients and the perfect ratios to create something amazing. We focus on businesses that value the complete solution and the potential technology has to improve their business rather than those who see technology as a commodity cost centre to be minimised. Our clients want clear outcomes and appreciate the predictability of a set fee, knowing exactly what they’ll be charged. Services such as voice and data, network management etc are added extras when our clients require them. ....and that's the essence of our Chocolate Cake Theory! 🙂

The Wellness Byte. I write weekly newsletters for the teams at IT Partners and Lightwire Business. The idea is to provide digestible and helpful well-being content each week. Here's a recent article I put together. Enjoy, and look after yourself 🙂 #Omega3 #HealthyFats #BrainHealth #HeartHealth #Wellness #Supplements #Wellbeing #HolisticHealth #EssentialNutrients #Health #WellnessTips

FYI - For our Aussie Partners - it's a public holiday in New Zealand this Monday, 28 October - but no worries as our Support Team will still be there for you should you need us! Troopers! 😍 Should anything really go to custard our escalation matrix paths also still apply - we've got you covered no matter what. 🤗 See the link in the comments to get in touch!

Our NZ Managing Director, Roman Paljk, describing our 'Chocolate Cake' approach for our services to the team 😆🔪🎂 No, rather a huge thank you to Lightwire Business for the chocolate cake, everyone absolutely smashed through it today at lunch and afternoon tea. Even our steadfast savoury fans couldn't resist, it was delicious!!

If you deal in voice products, 3CX, SIP Trunks or Teams Phone chances are you’ve met our Godfather of Voice, Richie (he’s the one on the left 😉 ) He's has been working his magic for us for 8 years as our Voice & Network Engineer. If you’ve ever had the pleasure of working with him you’d think he was born and bred in the world of voice, but nope – he literally stumbled into it. Did you know he has a Bachelor of Communication Studies, double majors in Screen & Media Studies, and Marketing? Then how the heck did he become a Voice and Network Engineer? Richie’s IT career started in a call centre for one of NZ’s big telcos doing some residential phone and internet provisioning. In 2016 he joined Lightwire and spent some time leading our Helpdesk, then Business Support and ended up being the voice expert within the Support Team. During the 2020 lockdown he had the opportunity to learn more about 3CX and subsequently gained an Advanced 3CX Certification. On the job learning also allowed him to become an expert on our other voice solutions SIP and Teams Phone. This lead him to his current role as our Voice and Network Engineer. He has moved through the company with his enthusiasm for the customer experience. He’s on the front lines with our business customers and Partners ensuring they get the best experience possible and requirements are met. We all can vouch for him, that he gets so much great feedback from our Partners - he's an absolute asset to us. 🤗 Richie loves his live music  – Twice in the last two years he’s bought concert tickets in Australia to see the bands he loves, only for them to announce NZ shows a few weeks later – so ends up seeing them twice.😂 Rock on with ya badself Richie! LEGEND!  🤘😎 Richard White #3CX #MSTeams #SIP #VoiceSolutions

When IT and big hearts collide! 💗 We love to hear what our Partners are doing and Synergy Technologies, Ltd. are leading the way in more ways than one. 👨👩👦 Community is at the heart of the Synergy team and is a key driver of their work as a leader in IT Support. Founded by Andrew (AJ) McKean and Rachel McKean with a mission to give back to their community. Synergy commits a whopping 10% of its operating profits to local organisations. They have contributed over $600,000 since its inception! Partnering frequently with Good Neighbour in Tauranga and recently making generous donations to Kidscan are just a few examples of how they support local and deserving causes.  👣 What a fab story and we’re so proud to support their dedication to making a positive impact in the community. Happy 9th anniversary Team! 🎂 #GivingBack #KidsCanCharitableTrust #ITSupport