Seamly

We’re always looking for ways to enhance customer conversations. Recently, our client DHL asked if we could add a new functionality - and we’re excited to share that we have! It is now easy to set up A/B tests in your chatbot to discover what works best for you customers. Here’s an example: 🔍 Test A: Ask customers to enter their preferred delivery time using open text in the chatbot. 🔍 Test B: Use a multiple-choice format where customers can select their preferred delivery time from a list of common time slots. By testing both options simultaneously, you can quickly identify which method helps customers faster and more effectively. This eliminates the need for comparing results over different time periods, providing clear and consistent insights into the winning approach. Curious how this can boost your customer service? Let’s chat! 💬

What a successful day yesterday was! Not only did we talk to a lot of great people, but we got a lot of nice responses on our expert session too. What especially stuck with us? 👉 Generative AI shouldn't be the end goal in your operations and customer service. Rather, see it as a tool to solve specific problems and boost efficiency. Thanks again Frankwatching. See you next year! 

Today we are attending Frankwatching's Conversational Conference. Will we see you at our booth?

🚀 Seamly: Revolutionizing Customer Interaction! 🚀 At Seamly, we are dedicated to enhancing customer service and user experience through innovative solutions. Our advanced tools seamlessly integrate with your existing systems, optimizing efficiency and making every customer interaction smoother and more meaningful. Join the ranks of leading companies like DHL, Infomedics, Siemens, Basic-Fit, and Eneco who have already experienced the Seamly difference. Ready to transform your customer service? Let's connect! https://hubs.li/Q02JxJbs0 #Seamly #CustomerService #UserExperience #Innovation #Seamly

Do you want to know how Eneco Belgium successfully migrated to Microsoft Copilot? Natasja Ketele from Eneco, Timothy Pauwels from Reimagine and our CEO Endre Davids will take you through the key challenges and opportunities Eneco experienced during their migration at Frankwatching's Conversational Conference on September 19. Come say hi at our booth for a smoothie while you're there, too! We'd love to tell you more about how we take customer service to a higher level. We hope to see you there! 👋

🔍Seamly’s AI module - insights, efficiency and optimization! 🤖✨ Unlock the power of Seamly’s AI module to elevate your customer service game with unparalleled data accuracy and efficiency. Here’s how: 📊 Data Normalization: Seamly’s AI ensures that your customer data is consistently accurate and up-to-date, eliminating discrepancies and enhancing overall data quality. 📝 Automated Summaries: Get concise, actionable summaries of customer interactions, saving time and providing valuable insights for better decision-making and follow-up. 🚀 Enhanced Efficiency: Streamline your operations with automated data processing and summaries, allowing your team to focus on delivering exceptional service. 🔍 Actionable Insights: Leverage detailed analytics from AI-generated summaries to understand customer needs and improve service strategies. Transform how you handle data and interactions with Seamly’s AI module. Discover the future of customer service excellence today: https://hubs.li/Q02JxJPS0 #CustomerService #AI #DataNormalization #Automation #Seamly #Innovation #Efficiency #BusinessGrowth

Last Friday, we had another fantastic Seamly Social, this time at the office and warehouse of CB in Culemborg, one of our valued clients. It was truly inspiring to learn from Timo Boezeman how CB optimizes their customer service with Seamly's solutions, enhancing their efficiency in the world of media logistics. A special thanks to Marleen de Smet for the insightful tour of the warehouse. Seeing the operations up close gave us a whole new appreciation for the scale and precision behind CB's work. We left feeling inspired and ready to keep pushing the boundaries of customer interaction! 💬 Oh, those stylish overshoes we wore in the warehouse at CB? Fashion statement of the year!

Join us as a 𝐒𝐜𝐫𝐮𝐦 𝐌𝐚𝐬𝐭𝐞𝐫 at Seamly (Part-time, Dutch speaking)! Are you ready to make an impact in a company that’s transforming customer conversations? At Seamly, we’re the driving force behind seamless interactions across chatbots, live chat, and voice platforms. We work with great brands like DHL, Efteling, ASR, and Eneco, and we’re looking for a dedicated Scrum Master to help us take our product development team to the next level. At Seamly, you’ll be part of a fully remote team of 17 enthusiastic professionals. We believe in autonomy, collaboration, and continuous growth. We meet together in person every 4-6 weeks for inspiring sessions. With a shared passion for innovation and excellence, every day is an opportunity to make a real difference. In this role, you will: - Drive team productivity and ownership. - Ensure smooth workflows and guide process improvements. - Be a key player in shaping our agile approach. Join us and be part of a team that values your ideas, fosters growth, and embraces the future of customer service. 👉 Curious to learn more? Click the link and apply today! https://lnkd.in/dp_Yai2Z

🚀 Together with Infomedics we transformed their customer service into an award winning system! 🌟 Infomedics sends out over 20 million bills annually, leading to many similar inquiries. They turned to Seamly for integrating their chatbot with the possibility to make payments plans and linking their chatbot with Seamly Voice for a better customer service. Key Results: 🔹 20% of incoming calls are handled by Seamly’s voicebot, Ella. 🔹 Phone accessibility improved by 10%. 🔹 Consistent, reliable interactions with seamless chatbot integration. 🔹 Cutting costs and enhancing the customer satisfaction. And to top it all off: Ella's success won Infomedics the 2024 'Best Use-Case' award from the Conversation Design Institute! Want to find out more about our solution for Infomedics? Download the complete case study here: https://hubs.li/Q02JxLF20 #Infomedics #Seamly #CustomerService #Voicebot #Chatbot

Seamly’s Transactional module: personalization and self-service enablement! In today's fast-paced world, providing personalized and efficient customer service is essential. Seamly’s Transactional solution empowers your business to deliver just that. Here’s how: ✨ Personalized Interactions: Seamly’s Transactional module customizes every interaction based on customer data, ensuring each engagement is relevant and meaningful. 🤖 Self-Service Enablement: Empower customers with intuitive self-service options, allowing them to resolve issues quickly and independently, boosting satisfaction and reducing wait times. 📊 Real-Time Insights: Gain valuable insights into customer behavior and preferences, helping you continuously improve service quality and tailor offerings to meet their needs. 🔄 Seamless Integration: Easily integrates with your existing systems, providing a smooth transition and rapid deployment without disrupting operations. 📈 Increased Efficiency: Automate routine transactions and streamline processes, enabling your team to focus on more complex tasks that require a human touch. 🌐 Global Reach: Support customers worldwide with multilingual capabilities, ensuring consistent and high-quality service across different regions. Transform your customer service experience with Seamly’s Transactional module and see the difference in personalization and efficiency. Let’s create exceptional customer journeys together! 🌟 #CustomerService #Personalization #SelfService #AI #Innovation #Seamly #CustomerExperience #Tech #FutureOfWork #BusinessGrowth