Explorance, global leader in feedback analytics solutions, unveils Explorance MLY 3.0, its award-winning AI-powered qualitative analysis solution, available on January 27th. This release introduces the groundbreaking Redaction Module, alongside multilingual analysis and summary analysis, designed to empower organizations to foster psychological safety, inclusivity, and actionable insights from feedback.

“At Explorance, we are committed to providing organizations with the technology they need to create safer and more inclusive environments through actionable feedback”

Trusted by leading higher education institutions and organizations worldwide, Explorance MLY 3.0 analyzes qualitative feedback from any platform, categorizing comments into domain-specific topics, determining sentiment, highlighting forward-looking recommendations, and identifying pressing issues. With the addition of the Redaction Module, Explorance MLY 3.0 transcends its capabilities by automatically redacting offensive language, personal names, and sensitive content, encouraging honest and open feedback. For educational institutions, it helps safeguard faculty wellbeing by managing harmful feedback that could undermine morale while ensuring students feel heard and respected. In workplace settings, it fosters collaboration, trust, and innovation by maintaining a safe environment and protecting critical insights.

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“At Explorance, we are committed to providing organizations with the technology they need to create safer and more inclusive environments through actionable feedback,” said Samer Saab, Founder and CEO of Explorance. “Explorance MLY 3.0 is revolutionizing how feedback is captured and analyzed, showcasing the transformative role in leveraging AI to elevate feedback analysis and improve outcomes in education.”

In addition to the Redaction Module, Explorance MLY 3.0 also includes multilingual analysis and AI summary features. The multilingual analysis enables global organizations to capture feedback from all their people, regardless of the language they use. The AI summary distills qualitative feedback into concise, actionable insights, highlighting key trends, identifying strengths, and pinpointing areas for improvement, helping organizations quickly understand their data and make informed decisions with ease.

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In 2024, Explorance MLY won Gold in the AI in Education category at the QS Reimagine Education Awards. Since its launch in March 2023, MLY continues to make significant impact globally. In 2024 alone, MLY analyzed over 5.2 million comments, generated over 12 million insights, detected over 160,000 alerts, and provided over 1.7 million recommendations, demonstrating its transformative reach and value for organizations, including Higher Education Institutions worldwide. By analyzing open-ended comments, organizations such as Harvard Medical School, Microsoft, the University of Texas at Austin, Westminster University, and the University of Newcastle gain deeper insights into the experiences, needs, and expectations of their people, empowering leaders with actionable data.