Zoom Premier Support
Zoom Premier Support
Get the help you need quick and easy with plans that provide prioritized responses and dedicated management
Zoom Premier Support offers expert help when you need help the most
Priority Response
Speed to resolution, while maximizing uptime availability of the Zoom Service
Technical Resources
Administrators get prioritized routing to trained technical personnel
Technical Account Management
Technical Account Managers will be your trusted advisor for service-related activities
Find a support plan that fits your business needs
Premier
Premier +
24x7 Global Access
Included
Included
Self Service & Chat Bot
Included
Included
Tier 1 Support
(Chat, Web Ticket)
Included
Included
Tier 1 Support
(Phone)
Included
Included
Direct Tier 2
(Chat, Web Ticket, and Phone)
Included
Included
Service Level Objective
Included
Service Level Agreement
Included
Automated Notification/Escalation
Included
Technical Account Manager
Included
Marketplace & API/SDK Support
Included
Global Technical Account Managers
(included with Premier Elite)
Included
Global Assigned Elite Technicians
(included with Premier Elite)
Included
Custom Operational Terms
(included with Premier Elite)
Included
* Licensed: A member or admin that has been assigned a paid subscription license
** Access phone support is currently available only for Business, Enterprise, and Education customers
