Bandwidth Inc.

Key takeaways from #EnterpriseConnectAI, where Sr. Solutions Marketing Manager Marissa Brinkman Harrell explored voice bots and how to leverage your telecom provider for tackling interoperability in contact centers: 🤖 Voice is still critical to customer experience (CX) and efficiency, with 73% of interactions requiring voice for resolution. 💡Partnering with your telecom provider can unlock new levels of flexibility and enable your ideal CX. 🤨 Ask yourself: Is your telecom provider equipped to support AI integration, streamline your tech stack, manage cloud migrations, and offer the flexibility needed for future CCaaS changes? Want to learn more? Check out the resources linked in the comments 👇

Great #Reverb24 recap from Zeus Kerravala for No Jitter! 👇

Don’t let your SMS spend go to waste: Plan now for compliant, effective campaigns. We’ve made it simple with Black Friday SMS Handbook, packed with tips for Cyber Week campaign planning, plus a free 60-day countdown checklist. Grab your copy now: https://bndwdth.co/4eePuie

Highlights from last week’s London Ensemble 🇬🇧👀 Under the iconic arches of Wembley Stadium, key European customers joined us for a day filled with collaboration, insights, and strategic discussions. (Of course, we also had to squeeze in a BTS tour of the grounds—who could blame us?) With leaders from Cavell Group, TechStyleOS, and others, we discussed AI’s impact on CX and the latest communications market trends defining 2025 and beyond. Huge thanks to everyone who joined us for the London Ensemble—we’re already looking forward to next year!

🏆 Thrilled to announce we’ve been named “Best Communications Provider - Enterprise” at the 16th Annual Comms Council UK Awards! From our innovative direct-to-enterprise strategy to our groundbreaking Maestro platform, this award reflects the hard work and dedication of our team, who consistently push the boundaries to deliver world-class communication solutions to our enterprise clients. This recognition means the world to us, especially coming from an organization that represents over 100 companies in the next-generation communications space. It’s a true celebration of innovation, best practices, and achievements in our industry—an industry that’s constantly evolving to meet the growing demands of businesses around the globe. Thank you to Comms Council UK for this incredible honor, and a huge congratulations to all the other industry-leading nominees and winners! Here’s to driving continued innovation in the years ahead. 🚀 #CCUKAwards24

The results are in! We surveyed 100 retail and ecommerce brands to find out how they’re setting up a channel strategy for Black Friday this year. The results show a strong preference for text messaging this year, but some worrisome indicators about brands’ preparedness: 📆 A third of brands don’t start planning until September ❗ Only 42% of 10DLC senders are sure their traffic is 100% registered Check out the full results including a breakdown of channel usage for the upcoming US holiday season: https://bndwdth.co/3BbjRHY

Last chance to register! 🚨 “Spam Likely” labels are important for protecting consumers—but an inaccurate label can hurt your business. If you need answers to: 📞 What is spam labeling? 📞 Why are my calls being flagged? 📞 How can I fix mislabeling? Be sure to join tomorrow’s webinar at 2 PM ET! Register now → https://bndwdth.co/4eyFaBF

🛍️🍂🍗 It’s that time of year… your friends are planning their long Thanksgiving weekend getaways, and you’re fueling up on pumpkin lattes because you know you’ll be glued to analytic dashboards all weekend. ☕ Yep. Black Friday and Cyber Monday are closer than they appear in the mirror. Don’t be caught scrambling at the last minute this year: get the Black Friday SMS Handbook and download your handy 60-day countdown checklist (we’ve got a version for brands, and a version especially for platforms). Who knows, this year, you might even get to do some of your own shopping on Black Friday. Check it out: https://bndwdth.co/47qh61n &utm_content=Black-Friday-Handbook

Who’s labeling my calls as spam? What can I do to address it? 📵 Fraud calls continue to surge, and customers are already hesitant to pick up. Being mislabeled as spam can be one more (huge) hurdle to overcome even when you’re a legitimate business. Our webinar on Wednesday, Sept. 25th, 2024, at 2 PM ET will answer your top questions around “Spam Likely” labels and how to handle them so you can restore your business’ reputation. Register now to learn from Bandwidth’s Director of Global Trusted Solutions, Sarah Delphey Register here: https://lnkd.in/d6MexQA7

“Being able to have that visibility through the tools that Bandwidth is providing makes us a better provider to our customers. And it’s super exciting to be sure that deliverability is the best it can be.” - Caroline Cole, Sr. Manager, Messaging Strategy and Operations, Attentive Watch the full story to see how Bandwidth and Attentive are scaling together: https://lnkd.in/gsTc-UZD