... Ricky YK Chan, Assistant Professor, The Hong Kong Polytechnic University, Kowloon, Hong Kong.... more ... Ricky YK Chan, Assistant Professor, The Hong Kong Polytechnic University, Kowloon, Hong Kong. ... On the other hand the growth of eco-awareness so often cited in surveys (Dunlap and Scarce, 1991; Freeman and Dagnoli, 1990) and public willingness to make sacrifices clearly ...
Page 1. Explaining Green Purchasing Behavior: A Cross-Cultural Study on American and Chinese Cons... more Page 1. Explaining Green Purchasing Behavior: A Cross-Cultural Study on American and Chinese Consumers Ricky YK Chan Lorett BY Lau ABSTRACT. This study examines the applicability of the Theory of Planned Behavior ...
PurposeDue to increasing supply chain complexity, the supply chain uncertainty has become an impe... more PurposeDue to increasing supply chain complexity, the supply chain uncertainty has become an imperative issue, which hinders the development of modern logistics and supply chain management. The paper attempts to conceptualize reverse logistics uncertainty from supply chain uncertainty literature and present the types of reverse logistics uncertainty in a triadic model.Design/methodology/approachThe concept of reverse logistics uncertainty is developed based on a triadic model of logistics uncertainty and supply chain uncertainty literature. A desk research is conducted to develop a taxonomy of reverse logistics uncertainty. To better depict the reverse logistics uncertainty, we use case studies to discuss the types of reverse logistics uncertainty in the triadic model.FindingsThe study reveals four types of supply chain uncertainties in the reverse logistics. We call them reverse logistics uncertainty. Type-A and Type-B uncertainty are new types of supply chain uncertainty in the re...
Purpose The purpose of this paper is to present the contemporary thinking on deliberate lookalike... more Purpose The purpose of this paper is to present the contemporary thinking on deliberate lookalikes and to provide a better understanding of its key forms (counterfeits, copycats and no-name imitations) and markets (deceptive and non-deceptive). Design/methodology/approach This editorial contains a review of current and past literature on deliberate lookalikes along with summaries of all the articles accepted for publication in the special issue on deliberate lookalikes. The guest editors used academic databases such as Web of Science to find the most representative scholarly work on deliberate lookalikes literature. Findings This editorial identifies pertinent research gaps in the literature on deliberate lookalikes. The five selected articles address some of these research gaps and provide useful insights on the purchase and usage of deliberate lookalikes along with directions for future research and ways to apply different research methods that could have important implications fo...
... ИНФОРМАЦИЯ О ПУБЛИКАЦИИ. Название публикации, AN EVALUATION OF THE SMALL CLAIMS TRIBUNAL IN H... more ... ИНФОРМАЦИЯ О ПУБЛИКАЦИИ. Название публикации, AN EVALUATION OF THE SMALL CLAIMS TRIBUNAL IN HONG KONG. Авторы, CA Ong, Ricky Chan, Susan Leung Hong Kong Polytechnic University. Журнал, Asia Pacific Law Review. ...
... Page 12. 284 Ricky YK Chan and Lorett BY Lau environmental issues (eg perceived seriousness o... more ... Page 12. 284 Ricky YK Chan and Lorett BY Lau environmental issues (eg perceived seriousness of pollution, and support for environmental regulations) that were of great relevance to policy making (Dunlap and Jones 2002). ...
Http Dx Doi Org 10 1300 J150v05n04_02, Oct 20, 2008
ABSTRACT By applying the Fishbein and Ajzen behavioral intentions model to examine the process of... more ABSTRACT By applying the Fishbein and Ajzen behavioral intentions model to examine the process of choosing luxury hotels in Beijing, China, this empirical study has generated a number of salient findings. Firstly, a comparison between pleasure and business travelers reveals that the former have relied heavily on both attitudinal and normative factors for choosing hotels; whereas the latter have counted mainly on attitudinal factors. This divergence reminds hotel executives of the danger of treating these two customer groups as completely identical by adopting the mass marketing approach. Secondly, the findings show that business travelers consider responsive, competent and empathetic staff (staff quality), reliable service delivery and well-conditioned hotel facilities as the most important criteria for choosing hotels. Thirdly, in addition to staff quality, views of friends visiting Beijing before have also been found to have a significant bearing on pleasure travelers' hotel choices. This finding draws hotel executives' attention to the promotional effectiveness of the word-of-mouth effect in the leisure travel market. While hoteliers are serving their existing customers, they are also in the course of either cultivating or jeopardizing their future business potential.
Page 1. Do Marketing-Oriented Children and Youth Centres (CYCs) Perform Better: An Exploratory St... more Page 1. Do Marketing-Oriented Children and Youth Centres (CYCs) Perform Better: An Exploratory Study in Hong Kong Ricky Yee-kwong Chan Alice Chau ABSTRACT. This paper aims to examine the relationship between ...
Http Dx Doi Org 10 1300 J046v13n04_05, Oct 12, 2008
ABSTRACT This study employs Babin and Darden's (1995) shopping emotions model to investig... more ABSTRACT This study employs Babin and Darden's (1995) shopping emotions model to investigate the emotional responses of Hong Kong hypermarket shoppers. By employing the structural equation modeling technique, the present study supports the general postulation that shopping emotions directly influence resource expenditure and shopping values. These results also corroborate previous findings of an indirect impact of shopping emotions on shopping values through the mediator of resource expenditure. In addition, a multiple group analysis further confirms the moderating role of self-regulation. Deviating from previous research, this study suggests a second-order factor structure for shopping emotions, a greater adverse impact of resource expenditure on utilitarian shopping values, and a negative relationship between resource expenditure and hedonic shopping values. In sum, this study helps advance the understanding of the unique mindset and emotional responses of Chinese consumers, and calls for a careful assessment of the net impact of environmental cues on both short-and long-term organizational performance.
Page 1. Emotional Influences of Environmental Cues on Chinese Consumers in a Leisure Service Sett... more Page 1. Emotional Influences of Environmental Cues on Chinese Consumers in a Leisure Service Setting Esther PY Tang Ricky YK Chan Susan HC Tai SUMMARY. This study investigates the emotional influence of envi-ronmental ...
Journal of International Consumer Marketing, Oct 12, 2008
This study examines the applicability of the Theory of Planned Behavior to green purchasing behav... more This study examines the applicability of the Theory of Planned Behavior to green purchasing behavior in the Chinese and American cultural settings. To this end, consumers in Shanghai and Los Angeles were surveyed and the relevant structural equation modeling analysis indicates the satisfactory external validity of the model in explaining eco-friendly purchases of the Chinese and American consumers. Despite the
Http Dx Doi Org 10 1300 J046v11n04_03, Oct 24, 2008
ABSTRACT The present study surveys the environmental attitudes and behavior of 549 subjects from ... more ABSTRACT The present study surveys the environmental attitudes and behavior of 549 subjects from Beijing and Guangzhou in China using the refined Maloney and Ward ecological scale. Overall, the survey findings suggest that Chinese people's ecological concerns are still rather low even though they have expressed exceptionally strong emotional attachment to ecological issues, a phenomenon probably attributed to traditional cultural values. To advance the green movement of China, green marketers and the government need to seriously consider ways to raise Chinese people's existing ecological concerns and channel them into related actual commitments. Specifically, green marketers should not exaggerate their environmental claims and should continually improve the quality of their green products. In addition to strengthening its environmental education and increasing its investments in public environmental facilities, the Chinese government should work in conjunction with various stakeholders, to establish a comprehensive eco-certification scheme and clear environmental advertising guidelines in order to augment citizens' confidence in the advertised claims of green products.
Examined the attitudes and behavior of Hong Kong customers (n=300) toward the environmental movem... more Examined the attitudes and behavior of Hong Kong customers (n=300) toward the environmental movement. When comparing demographic and socioeconomic characteristics of "green" customers with those of "non-green" customers, only education was found to be significant in differentiating the groups. (Contains 15 references.) (Author/MDH)
... Ricky YK Chan, Assistant Professor, The Hong Kong Polytechnic University, Kowloon, Hong Kong.... more ... Ricky YK Chan, Assistant Professor, The Hong Kong Polytechnic University, Kowloon, Hong Kong. ... On the other hand the growth of eco-awareness so often cited in surveys (Dunlap and Scarce, 1991; Freeman and Dagnoli, 1990) and public willingness to make sacrifices clearly ...
Page 1. Explaining Green Purchasing Behavior: A Cross-Cultural Study on American and Chinese Cons... more Page 1. Explaining Green Purchasing Behavior: A Cross-Cultural Study on American and Chinese Consumers Ricky YK Chan Lorett BY Lau ABSTRACT. This study examines the applicability of the Theory of Planned Behavior ...
PurposeDue to increasing supply chain complexity, the supply chain uncertainty has become an impe... more PurposeDue to increasing supply chain complexity, the supply chain uncertainty has become an imperative issue, which hinders the development of modern logistics and supply chain management. The paper attempts to conceptualize reverse logistics uncertainty from supply chain uncertainty literature and present the types of reverse logistics uncertainty in a triadic model.Design/methodology/approachThe concept of reverse logistics uncertainty is developed based on a triadic model of logistics uncertainty and supply chain uncertainty literature. A desk research is conducted to develop a taxonomy of reverse logistics uncertainty. To better depict the reverse logistics uncertainty, we use case studies to discuss the types of reverse logistics uncertainty in the triadic model.FindingsThe study reveals four types of supply chain uncertainties in the reverse logistics. We call them reverse logistics uncertainty. Type-A and Type-B uncertainty are new types of supply chain uncertainty in the re...
Purpose The purpose of this paper is to present the contemporary thinking on deliberate lookalike... more Purpose The purpose of this paper is to present the contemporary thinking on deliberate lookalikes and to provide a better understanding of its key forms (counterfeits, copycats and no-name imitations) and markets (deceptive and non-deceptive). Design/methodology/approach This editorial contains a review of current and past literature on deliberate lookalikes along with summaries of all the articles accepted for publication in the special issue on deliberate lookalikes. The guest editors used academic databases such as Web of Science to find the most representative scholarly work on deliberate lookalikes literature. Findings This editorial identifies pertinent research gaps in the literature on deliberate lookalikes. The five selected articles address some of these research gaps and provide useful insights on the purchase and usage of deliberate lookalikes along with directions for future research and ways to apply different research methods that could have important implications fo...
... ИНФОРМАЦИЯ О ПУБЛИКАЦИИ. Название публикации, AN EVALUATION OF THE SMALL CLAIMS TRIBUNAL IN H... more ... ИНФОРМАЦИЯ О ПУБЛИКАЦИИ. Название публикации, AN EVALUATION OF THE SMALL CLAIMS TRIBUNAL IN HONG KONG. Авторы, CA Ong, Ricky Chan, Susan Leung Hong Kong Polytechnic University. Журнал, Asia Pacific Law Review. ...
... Page 12. 284 Ricky YK Chan and Lorett BY Lau environmental issues (eg perceived seriousness o... more ... Page 12. 284 Ricky YK Chan and Lorett BY Lau environmental issues (eg perceived seriousness of pollution, and support for environmental regulations) that were of great relevance to policy making (Dunlap and Jones 2002). ...
Http Dx Doi Org 10 1300 J150v05n04_02, Oct 20, 2008
ABSTRACT By applying the Fishbein and Ajzen behavioral intentions model to examine the process of... more ABSTRACT By applying the Fishbein and Ajzen behavioral intentions model to examine the process of choosing luxury hotels in Beijing, China, this empirical study has generated a number of salient findings. Firstly, a comparison between pleasure and business travelers reveals that the former have relied heavily on both attitudinal and normative factors for choosing hotels; whereas the latter have counted mainly on attitudinal factors. This divergence reminds hotel executives of the danger of treating these two customer groups as completely identical by adopting the mass marketing approach. Secondly, the findings show that business travelers consider responsive, competent and empathetic staff (staff quality), reliable service delivery and well-conditioned hotel facilities as the most important criteria for choosing hotels. Thirdly, in addition to staff quality, views of friends visiting Beijing before have also been found to have a significant bearing on pleasure travelers' hotel choices. This finding draws hotel executives' attention to the promotional effectiveness of the word-of-mouth effect in the leisure travel market. While hoteliers are serving their existing customers, they are also in the course of either cultivating or jeopardizing their future business potential.
Page 1. Do Marketing-Oriented Children and Youth Centres (CYCs) Perform Better: An Exploratory St... more Page 1. Do Marketing-Oriented Children and Youth Centres (CYCs) Perform Better: An Exploratory Study in Hong Kong Ricky Yee-kwong Chan Alice Chau ABSTRACT. This paper aims to examine the relationship between ...
Http Dx Doi Org 10 1300 J046v13n04_05, Oct 12, 2008
ABSTRACT This study employs Babin and Darden's (1995) shopping emotions model to investig... more ABSTRACT This study employs Babin and Darden's (1995) shopping emotions model to investigate the emotional responses of Hong Kong hypermarket shoppers. By employing the structural equation modeling technique, the present study supports the general postulation that shopping emotions directly influence resource expenditure and shopping values. These results also corroborate previous findings of an indirect impact of shopping emotions on shopping values through the mediator of resource expenditure. In addition, a multiple group analysis further confirms the moderating role of self-regulation. Deviating from previous research, this study suggests a second-order factor structure for shopping emotions, a greater adverse impact of resource expenditure on utilitarian shopping values, and a negative relationship between resource expenditure and hedonic shopping values. In sum, this study helps advance the understanding of the unique mindset and emotional responses of Chinese consumers, and calls for a careful assessment of the net impact of environmental cues on both short-and long-term organizational performance.
Page 1. Emotional Influences of Environmental Cues on Chinese Consumers in a Leisure Service Sett... more Page 1. Emotional Influences of Environmental Cues on Chinese Consumers in a Leisure Service Setting Esther PY Tang Ricky YK Chan Susan HC Tai SUMMARY. This study investigates the emotional influence of envi-ronmental ...
Journal of International Consumer Marketing, Oct 12, 2008
This study examines the applicability of the Theory of Planned Behavior to green purchasing behav... more This study examines the applicability of the Theory of Planned Behavior to green purchasing behavior in the Chinese and American cultural settings. To this end, consumers in Shanghai and Los Angeles were surveyed and the relevant structural equation modeling analysis indicates the satisfactory external validity of the model in explaining eco-friendly purchases of the Chinese and American consumers. Despite the
Http Dx Doi Org 10 1300 J046v11n04_03, Oct 24, 2008
ABSTRACT The present study surveys the environmental attitudes and behavior of 549 subjects from ... more ABSTRACT The present study surveys the environmental attitudes and behavior of 549 subjects from Beijing and Guangzhou in China using the refined Maloney and Ward ecological scale. Overall, the survey findings suggest that Chinese people's ecological concerns are still rather low even though they have expressed exceptionally strong emotional attachment to ecological issues, a phenomenon probably attributed to traditional cultural values. To advance the green movement of China, green marketers and the government need to seriously consider ways to raise Chinese people's existing ecological concerns and channel them into related actual commitments. Specifically, green marketers should not exaggerate their environmental claims and should continually improve the quality of their green products. In addition to strengthening its environmental education and increasing its investments in public environmental facilities, the Chinese government should work in conjunction with various stakeholders, to establish a comprehensive eco-certification scheme and clear environmental advertising guidelines in order to augment citizens' confidence in the advertised claims of green products.
Examined the attitudes and behavior of Hong Kong customers (n=300) toward the environmental movem... more Examined the attitudes and behavior of Hong Kong customers (n=300) toward the environmental movement. When comparing demographic and socioeconomic characteristics of "green" customers with those of "non-green" customers, only education was found to be significant in differentiating the groups. (Contains 15 references.) (Author/MDH)
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