L&D Specialist

Amagi is a global leader in cloud-managed services for the streaming TV and broadcast TV industry. Amagi enables TV networks and content owners to distribute and monetize their content. Amagis clients include premium networks and platforms such as NBCU, CBS, PBS, Samsung TV Plus, Redbox, XUMO, Roku, A+E Networks, Viceland TV, MGM, ShortsTV, Yahoo! Finance, PeopleTV, Tastemade, Turner Corporation, Discovery Networks and more.
Amagi pioneered the use of cloud technologies in the broadcast industry, and today manages 2000+ channels with deployments in more than 40 countries. Amagi is an advanced tier partner of Amazon Web Services (AWS), and works on the latest cloud technologies that are shaping the media and entertainment industry. Amagi has sales offices in New York, Los Angeles and London, an operations centre in New Delhi, and an innovation centre in Bangalore.
For more information, visit www.amagi.com.

Work Location: Bengaluru Work Mode: In-Office

Job Summary:

The Learning and Development (L&D) Specialist is responsible for designing, implementing, and managing a variety of learning programs across the organization. This role requires close collaboration with stakeholders across the organization and within the people team to ensure effective execution of learning initiatives. The L&D Specialist will handle needs analysis, program design, evaluation, and deployment of training programs, ensuring alignment with organizational goals and compliance requirements.

Key Responsibilities:

1. Program Design and Deployment:

• Design and implement learning interventions(eg workshops, training programsetc)for the organization, including manager workshops, communication workshops, career development programs, and organizational values workshops.
• Conduct needs analysis through different methods to identify learning requirements and develop relevant training content.
• Evaluate and finalize external learning partners for program delivery as needed.
• Deploy and facilitate training programs, ensuring effective delivery and participant engagement.
• Conduct assessments to measure program effectiveness

2. New Joiner and Top Talent Development:

• Develop innovative and creative programs and execute programs to ensure new joiner and top talent development, including career catalyst programs for fresher engineers and top talent journey initiatives.
• Facilitate workshops to help new joiners understand and embody organizational values.
• Ensure a high participation rate in development programs and monitor progress through audits and assessments.

3. Functional and Compliance Training:

• Identify and address functional learning needs across different teams through tailored training programs.
• Develop and deploy compliance training modules, including POSH training and DEI training for international employees.
• Create and implement communication and launch plans for compliance training platforms and modules.

4. Learning Calendar and Reporting:

• Design and maintain a quarterly learning calendar to keep stakeholders informed of upcoming training opportunities.
• Prepare and publish biannual learning reports to track the progress and impact of training programs.
• Analyze data from the reports to identify areas for improvement.
• Collaborate with teams to implement necessary changes based on report findings, ensuring continuous enhancement of learning initiatives.

5. SaaS-Specific Training:

• Develop product training sessions for new hires and existing employees to ensure deep understanding of the companys SaaS products with the help of SMEs.
• Create and maintain training documentation and resources, such as user guides, FAQs, and video tutorials.
• Stay updated with the latest trends and developments in SaaS/media tech and incorporate relevant knowledge into training programs.
• Collaborate with product teams to understand new features and updates, and ensure training materials are current.

6. Performance Support and Continuous Learning:

• Provide ongoing support and resources to employees to enhance performance and facilitate continuous learning.
• Implement and manage learning paths for different roles within the organization to ensure structured development.
• Utilize modern learning technologies, including e-learning platforms, webinars, and mobile learning solutions to deliver training.
• Foster a culture of continuous learning and professional development within the organization.

Qualifications:

• Masters degree in Human Resources, Education, Business Administration, or a related field.
• Previous experience in learning and development or a similar role, preferably within a SaaS or technology-driven organization.
• Strong skills in program design, facilitation, and evaluation.
• Excellent communication and interpersonal skills.
• Proficiency in using Learning Management Systems (LMS) and other relevant technologies.
• Ability to collaborate effectively with various stakeholders.
• Strong organizational and multitasking skills.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications:

• Certification in Learning and Development.
• Experience in instructional design and content development.
• Familiarity with e-learning authoring tools and multimedia production.
• Knowledge of SaaS industry trends and best practices.