ShaadiSaga

**URGENTLY HIRING** **Immediate Joiner Preferred** Team Leader - Telesales  Location: Mathura road, Noida- Sector 16  Exp: 4-6 yrs KRA's  >Drive and motivate the TME’s reporting to him / her meet the hourly / daily / monthly targets as planned and send reports to the manager on the targets achieved  >Handle difficult customers and ensure their issues are resolved by providing a good experience to the customers  >Capture the customer insights and share the same with the internal team; >Provide regular MIS as required to the internal teams  >Responsible for planning the resources required for his / her team and work with HR to get the right talent on board  >Provide guidance to the new recruits to settle down well in their job and ensure the infant attrition is under control  >Promote a cohesive & high performance work environment by continuously engaging with the team members, providing development feedback and right training inputs  >Review the performance of the team members on a regular basis and help them to improve the productivity and ensure the team members earn their incentives   >Monitor, facilitate and ensure the team adheres to the processes  >Monitoring and ensuring the team shrinkage is within the defined parameters.  >Guide / mentor and train the team members in building their capabilities and improving their performance  >Actively participate / contribute to continuous improvement projects  >Identifies opportunities to improve productivity of the team and deliver a profitable ROI.  >Regularly monitors attrition red flags and ensures the same is within defined threshold.  >Ensures adherence to organization policies by self and team Functional KRA's >Process Knowledge  >Product Knowledge  >Language skills – Excellent communication skills in English and Regional language (Hindi for Delhi- Telugu- Hyderabad  >Selling Skills  >Team Management  >Knowledge of dialer metrics  >Basic computer skills- Ms Word, Excel Behavioral >Values – Integrity, Respect , Customer Centricity  >Good Communication Skills  >Influencing / Persuasion Skills  >Result Orientation  >Emotional maturity  >Self-driven  >Adaptability to a fast-paced changing environment ***Interested Folk Email on : [email protected]*** #hiringalerts #saleshiring #teamleader #leadershiprole #dialer #jobseeking #immediatejoiners