Black Kite Technologies Pvt Ltd

✨ Celebrating Diwali 2024 at Black Kite Technologies! ✨ At Black Kite, we believe that festivals foster unity and bring vibrant colors to our work culture. This Diwali, our Ahmedabad office radiated the spirit of joy and togetherness! From lighting diyas to sharing sweets, the day was filled with warmth and smiles. Diwali reminds us of the significance of light and positivity in both our personal and professional lives. As we continue to innovate and create, we carry this spirit of celebration and teamwork with us. Wishing everyone a prosperous, joyful, and sparkling Diwali! May this festival of lights illuminate your path to success and happiness. 🌟 #Diwali2024 #BlackKiteTechnologies #FestivalOfLights #Teamwork #Innovation #Celebration

We will miss you, Sir Ratan Tata, forever. You will always stay in our hearts. Your contribution to Indian society, economy, and industry is incredible. 

🌟 Join Our Team at Black Kite Technologies! 🌟 We are looking for a skilled Helpdesk Application Support Analyst L1 to join our dynamic IT team in Ahmedabad (work from office only). If you have a strong technical background in application support and are passionate about ensuring the smooth operation of critical business applications, we want to hear from you! Position: Helpdesk Application Support Analyst L1 Location: Ahmedabad Experience: 2-3 years Notice Period: Immediate - 30 Days Key Responsibilities: -Serve as the first point of contact for customers seeking technical assistance over the phone or email. -Perform remote troubleshooting and determine the best solution based on customer issues. -Walk customers through problem-solving processes and escalate unresolved issues. -Maintain logs of events, follow up on customer status, and gather feedback for improvements. Skills & Abilities: -Excellent customer service and communication skills. -Good understanding of computer systems and mobile devices. -Ability to diagnose and resolve basic technical issues. -Detail-oriented and well-organized. Experience: -Minimum 1 year of experience in a help desk or customer support role (international experience is a plus). -Strong knowledge of computer troubleshooting and operations. Education: -Minimum Diploma or B. Tech/B.Sc. in Computer Science or IT. If you're ready to take on a new challenge and help us deliver exceptional support, please send your updated resume to [email protected]. #Hiring #HelpdeskSupport #ApplicationSupport #HelpdeskManagement #UserSupport #CustomerSupport #JobOpening #NowHiring #Ahmedabad #AhmedabadJobs #BlackKiteTechnologies

🌟 Join Our Team at Black Kite Technologies! 🌟 We are looking for a skilled Helpdesk Application Support Analyst L1 to join our dynamic IT team in Ahmedabad (work from office only). If you have a strong technical background in application support and are passionate about ensuring the smooth operation of critical business applications, we want to hear from you! Position: Helpdesk Application Support Analyst L1 Location: Ahmedabad Experience: 2-3 years Notice Period: Immediate - 30 Days Key Responsibilities: -Serve as the first point of contact for customers seeking technical assistance over the phone or email. -Perform remote troubleshooting and determine the best solution based on customer issues. -Walk customers through problem-solving processes and escalate unresolved issues. -Maintain logs of events, follow up on customer status, and gather feedback for improvements. Skills & Abilities: -Excellent customer service and communication skills. -Good understanding of computer systems and mobile devices. -Ability to diagnose and resolve basic technical issues. -Detail-oriented and well-organized. Experience: -Minimum 1 year of experience in a help desk or customer support role (international experience is a plus). -Strong knowledge of computer troubleshooting and operations. Education: -Minimum Diploma or B. Tech/B.Sc. in Computer Science or IT. If you're ready to take on a new challenge and help us deliver exceptional support, please send your updated resume to [email protected]. #Hiring #HelpdeskSupport #ApplicationSupport #HelpdeskManagement #UserSupport #CustomerSupport #JobOpening #NowHiring #Ahmedabad #AhmedabadJobs #BlackKiteTechnologies

🌟 Join Our Team at Black Kite Technologies! 🌟 We are looking for a skilled Helpdesk Application Support Analyst L1 to join our dynamic IT team in Ahmedabad (work from office only). If you have a strong technical background in application support and are passionate about ensuring the smooth operation of critical business applications, we want to hear from you! Position: Helpdesk Application Support Analyst L1 Location: Ahmedabad Experience: 2-3 years Notice Period: Immediate - 30 Days Key Responsibilities: -Serve as the first point of contact for customers seeking technical assistance over the phone or email. -Perform remote troubleshooting and determine the best solution based on customer issues. -Walk customers through problem-solving processes and escalate unresolved issues. -Maintain logs of events, follow up on customer status, and gather feedback for improvements. Skills & Abilities: -Excellent customer service and communication skills. -Good understanding of computer systems and mobile devices. -Ability to diagnose and resolve basic technical issues. -Detail-oriented and well-organized. Experience: -Minimum 1 year of experience in a help desk or customer support role (international experience is a plus). -Strong knowledge of computer troubleshooting and operations. Education: -Minimum Diploma or B. Tech/B.Sc. in Computer Science or IT. If you're ready to take on a new challenge and help us deliver exceptional support, please send your updated resume to [email protected]. #Hiring #HelpdeskSupport #ApplicationSupport #HelpdeskManagement #UserSupport #CustomerSupport #JobOpening #NowHiring #Ahmedabad #AhmedabadJobs #BlackKiteTechnologies

🇮🇳 Celebrating Independence Day at Black Kite Technologies Pvt Ltd 🇮🇳 Today, At Black Kite Technologies, we’re taking a moment to honor the spirit of independence and innovation that drives our nation and our company. As we celebrate this Independence Day, we’re reminded of the values that make our community and our work truly special—freedom, creativity, and the courage to forge new paths. Our team is not just dedicated to technological excellence, but also to celebrating the values that make our country unique. As we commemorate this day, we are reminded of the resilience, creativity, and unity that drive us forward both as individuals and as a company. To all our employees, partners, and clients, Happy Independence Day! Let’s continue to work together to achieve new heights and contribute to the growth and development of our nation. Wishing everyone a safe and Happy Independence Day! 🇮🇳 #IndependenceDay #Innovation #TeamSpirit #Celebration #FreedomAndGrowth #INDIA #AhmedabadIT #BlackKiteTechnologies

Happy lions Day!

🌟 India Shines at Paris 2024! 🌟 What an extraordinary performance by Team India at the Paris 2024 Summer Olympics! Our athletes have truly made us proud with a total of five medals—four bronze and one silver—showcasing their remarkable talent and determination on the global stage. 🇮🇳🏅 🔹 Manu Bhaker began our medal rush with a bronze in the 10m Air Pistol Women’s event. Not stopping there, she partnered with Sarabjot Singh to secure another bronze in the 10m Air Pistol Mixed Team event. Manu has made history as the first Indian woman to win two medals at a single Summer Games! 🔹 Swapnil Kusale added to our shooting success with a bronze in the 50m Rifle 3 Positions event, marking India’s first medal in this category. 🔹 In hockey, the Indian men’s team fought valiantly to win bronze, defeating Spain 2-1. Skipper Harmanpreet Singh was instrumental with two goals, continuing India’s legacy of Olympic success in hockey. 🔹 The highlight of our campaign came from track and field. Neeraj Chopra threw his way to a silver medal with an impressive distance of 89.45 meters. Neeraj is now the first Indian to win two Olympic medals in track-and-field, building on his golden legacy from Tokyo 2020. Though Vinesh Phogat is facing a disqualification, her spirit and achievements remain inspiring. Her resilience and determination are a testament to the true essence of a champion. Congratulations to all our athletes for their incredible achievements and for bringing immense pride to our nation! 🙌🥈🥉 #Paris2024 #Olympics #TeamIndia #SportsExcellence #ProudMoment #IndianAthletes #OlympicMedals #NeerajChopra #ManuBhaker #HockeyIndia #ShootingSports #TrackAndField #AthleteAchievements #IndianPride #Sportsmanship #GlobalStage #OlympicJourney #MedalWinners #Inspiration

We are #Hiring We are looking for a skilled Helpdesk Application Support Lead to join our dynamic IT team. The ideal candidate will possess a strong technical background in application support, coupled with leadership skills to manage a team of support specialists. This role focuses on ensuring the smooth operation of critical business applications and delivering exceptional support to our internal stakeholders. Designation: - Helpdesk Application Support Lead Location: - Ahmedabad (work from Office Only) Experience: 5 years Notice: Immediate-30 Days Responsibilities: - Lead a team of application support specialists, offering guidance, training, and overseeing performance management. - Manage day-to-day helpdesk operations, ensuring timely resolution of support tickets and adherence to SLAs. - Resolve complex issues escalated from the support team, including application functionality, data integrity, and performance. - Collaborate with development teams and vendors to prioritize and resolve critical issues impacting business operations. - Develop and maintain documentation for application support processes, procedures, and troubleshooting guides. - Conduct regular performance reviews of applications, identify areas for improvement, and implement solutions to optimize performance. - Act as a subject matter expert for supported applications, providing training and support to end-users as required. - Keep abreast of industry trends and best practices in application support and IT service management. Requirements: - Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). - Minimum 5 years of experience in a technical support role focused on application support. - At least 5 years of leadership or supervisory experience, with a track record of mentoring and developing a team. - Experience in troubleshooting enterprise-level and custom-built applications. - Experience with USA-based clients is preferred. - Knowledge of EHR & HL7 is a plus. - Excellent communication & writing skills, capable of interacting professionally with a diverse range of stakeholders, both technical and non-technical. - Strong analytical and problem-solving abilities, with keen attention to detail. Interested can share an updated resume to [email protected] or DM us. #Hiring #HelpdeskSupport #ApplicationSupport #HelpdeskManagement #TechLeadership #UserSupport #TeamManagement #CustomerSupport #JobOpening #NowHiring #Ahmedabad #AhmedabadJobs #BlackKiteTechnologies