What a year! We love supporting our clients and showcasing their wonderful #knowledgemanagement success stories… that’s why we're super excited to announce that in partnership with Sky Italia, we have been recognised as finalists for both the 'Best Use of #AI' and '#CX Solution of the Year' categories at the Customer Centricity World Series #Awards 2024. A huge thanks and congratulations to our wonderful clients Simona Rossi and Valentina Ennas, and well done to the KMS Team including Doron Gower, Simon Sorrell and many more. #finalists #congratulations #letswin
KMS Lighthouse
Information Services
Petach Tikva, Israel 21,768 followers
The Way to Know
About us
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions. Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk. Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.
- Website
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https://www.kmslh.com
External link for KMS Lighthouse
- Industry
- Information Services
- Company size
- 51-200 employees
- Headquarters
- Petach Tikva, Israel
- Type
- Privately Held
- Specialties
- Knowledge Management System (KMS), Structured Data, First Call Resolution, Search Technology, KMS, Digital, Self service, customer experience, digital transformation, contact center, chat bot, knowledge base, and cx
Locations
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Primary
9 Shimshon Street
Petach Tikva, Israel 4952707, IL
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29 Salisbury House
Finsbury Circus
London, EC2M 7AQ, GB
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1050 Crown Pointe Pkwy
500
Dunwoody, Georgia 30338, US
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909 Tower Lake
Carolyn Pkwy Suite 310
Irving, Texas 75039, US
Employees at KMS Lighthouse
Updates
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KMS Lighthouse reposted this
Live from the Microsoft Azure and KMS Lighthouse event in #Warsaw! A big thank you to our partners at eSky Group for sharing their journey and success story. Stay tuned for more updates and exciting GenAI features in our upcoming releases! Integral Solutions - Informatica Distributor
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Most organizations now recognize the value of AI-powered call center solutions. And you’ve probably heard about how, once implemented, they improve customer satisfaction, enhance team productivity, and scalable operations. But how do you ensure you get the results you want from your investment in AI technology? While the potential is immense, success isn’t guaranteed without thoughtful planning and execution. Read the full article here : https://shorturl.at/q1vPj
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It’s an honor to be recognized by The Stevie® Awards as Silver and Bronze winners in the first annual Stevie® Awards for Technology Excellence, “the Olympics for technology”. The two prestigious award wins include #Technology Breakthrough of the Year in the Business Technology Industry (SILVER), and Technical #Innovation of the Year in the #ArtificialIntelligence Industry (BRONZE). These #awards recognize the world’s best accomplishments from individuals, teams, and organizations shaping the future of technology across all industry sectors. Read more about the 2024 competition and our success via our press release - https://lnkd.in/eA9V2CvQ #TheStevieAwards #StevieWinner2024 #knowledgemanagement #awardwinners
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Lindsey Burke-Rodriguez, MBA is #hiring. Know anyone who might be interested?
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The acceptable average wait time for a customer service agent to answer a call is about 30 seconds. For customers used to instant gratification, though, 30 seconds can feel considerably longer. Perceived wait times are a well-documented phenomenon in customer service. When customers call in with urgent issues or complaints and feel a company doesn’t care about their worries or concerns, they’re likely to abandon the call and, in worst-case scenarios, the brand itself. Read the full article here : https://shorturl.at/NQ2Rg
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KMS Lighthouse reposted this
Chief Solution Architect at KMS Lighthouse with expertise in Knowledge Management Systems and Generative AI
Great Gartner event discussing with leaders around generative AI. Exciting to represent the KMS Lighthouse team with Sagi Eliyahu and leadership from different organizations. Thanks for the invitation to share our thoughts!
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KMS Lighthouse reposted this
New computer technologies have long enjoyed rapid and enthusiastic adoption by the public. Yet, history shows that not all these promising technologies were as trailblazing as they first appeared. For instance, the dot.com bubble of the late 1990s peaked and burst in early 2000, with many online shopping companies and several communications companies failing and shutting down. The meteoric rise and subsequent crash of many internet startups underscored the volatility and unpredictability of investing in and adopting emerging tech sectors without sustainable business policies and infrastructures. With artificial intelligence (AI) increasingly being applied to knowledge management (KM) technologies, organizations are eager to jump on the AI band wagon for handling data and insights..... Read the full article here : https://shorturl.at/D8mXu
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New computer technologies have long enjoyed rapid and enthusiastic adoption by the public. Yet, history shows that not all these promising technologies were as trailblazing as they first appeared. For instance, the dot.com bubble of the late 1990s peaked and burst in early 2000, with many online shopping companies and several communications companies failing and shutting down. The meteoric rise and subsequent crash of many internet startups underscored the volatility and unpredictability of investing in and adopting emerging tech sectors without sustainable business policies and infrastructures. With artificial intelligence (AI) increasingly being applied to knowledge management (KM) technologies, organizations are eager to jump on the AI band wagon for handling data and insights..... Read the full article here : https://shorturl.at/D8mXu
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Is generative AI taking over the world? Adopting generative AI (Gen-AI) in knowledge management is just one way organizations can use AI to streamline knowledge processes, making them more cost-effective and efficient. By leveraging the technology with knowledge base LLMs (large language models), businesses can significantly enhance how they capture, organize, and disseminate information. Read the full article here : https://shorturl.at/f61lW
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