We're live on Product Hunt! 🎉 https://lnkd.in/dyfkJ4Kt #solidroad #aitraining #conversationaltraining
Solidroad
Software Development
The AI-first training and assessment platform for customer-facing teams.
About us
Solidroad is an AI-first training and assessment platform for customer-facing teams. Our software allows sales and support reps to practice realistic conversations with AI prospects & customers and get personalized performance feedback from our AI coach. Try a conversation with the AI, and speak with our team at www.solidroad.com 👋🏻
- Website
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https://www.solidroad.com/
External link for Solidroad
- Industry
- Software Development
- Company size
- 2-10 employees
- Headquarters
- Dublin
- Type
- Privately Held
- Founded
- 2023
- Specialties
- customer experience, customer support, onboarding, training, customer care, sales, sales training, sales enablement, customer service, CX training, sales coaching, support coaching, and ai coach
Locations
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Primary
Get directions
Dublin, IE
Employees at Solidroad
Updates
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Catch our CEO Mark Hughes discussing all things AI and Learning & Training on the Future of the Future podcast with Mateo Bervejillo 🎙️
If you ever had a customer facing job, you know… Dealing with customers, when you are in the front line, is hard! very hard. You are having dozens of fast paced conversations every day. You are helping people fix issues or navigate uncertainty most of the time. You are dealing with emotions and people will direct the emotions at you... And you can turn it into a nice story, or suffer a nightmare conversation. Experience helps! it helps a lot. But most of the time, the onboarding process for these jobs is not adequate for the type of pressure and complexity you will deal with when talking to real people. Your training happens, most of the time, on the job. And you can build the wrong habits if you don’t have the right feedback mechanisms in place. So how do you leverage technology to train customer-facing teams? What works well? What doesn’t? Why is this important? Join me as I talk about these questions and many more with Mark Hughes Co-Founder & CEO at Solidroad. Mark was previously a founder & CEO at Gradguide, Director at Chargify & Sales at Intercom, and TCD BESS Alumni 2017. With Solidroad, he is helping sales & CX reps to practice realistic conversations (voice, chat & email) with AI prospects and customers and get personalized performance feedback. Is AI going to revolutionize our onboarding and induction processes for employees? Tune in to learn more!
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We have built plenty of exciting new features over the last few months, so it's about time for an update 😎 - Home: New tab for daily to-dos - Assignments: Deliver training with ease - Reporting: New dashboard for all training activity - Interviews: Screen candidates automatically with our AI Recruiter Our AI-powered platform helps businesses to better hire and train their customer-facing teams. Trial these features and more today, at solidroad.com 🚀 #solidroad #ai #contactcenter
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We're at the CCMA Conference today!
Head of Growth at Solidroad | We help you to train your customer-facing teams, using AI 🤖 solidroad.com
Mark Hughes and I are on the road today at the CCMA Annual Conference at Leopardstown Racecourse, chatting all things AI and Contact Center solutions. If you’re around and want to learn more, drop by and say hi 👋 #ccma2024
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Solidroad reposted this
Introducing Solidroad, your AI-powered coach designed specifically for contact centers and BPOs. With Solidroad, agents engage in lifelike conversations (via voice, chat, and email) with an AI and get tailored feedback on their performance. Experience accelerated proficiency, enhanced go-live CSAT, and say goodbye to traditional, time-consuming classroom training. Ready to revolutionize your contact center or BPO? Try Solidroad for free today! 💼 Ready to give it a spin? Click here to access your free demo ➡️ https://lnkd.in/gZgUXN8G #ai #contactcenter #BPO #training #solidroad
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Here are some Employee Training stats you should know... 👇 - 93% of employees would stay at a company longer if it invested in their careers. (Gartner, 2022) - 32% of large businesses are more likely to use computer-based or online learning techniques than other training delivery methods. (Training Magazine, 2019) - Personalized, relevant training is desired by 91% of employees. (Axonify, 2018) Sources in the comments! -- Follow Solidroad for AI and employee training content. 💡 #employeetraining #conversationaltraining #aisimulation
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Solidroad reposted this
Head of Growth at Solidroad | We help you to train your customer-facing teams, using AI 🤖 solidroad.com
Why do your customer-facing teams provide a great customer experience? 🤝 1. They want to 2. They know how to 3. They can Having competent, confident reps comes from building great enablement and training programs for your teams. Thinking about how you can empower your customer-facing teams to provide a best-in-class customer experience is a strong investment for your business. "The last impression is the lasting impression." 💡
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Solidroad reposted this
A big issue with manager feedback is consistency. Giving retrospective feedback to reps on how well they handled a customer conversation is highly subjective. One manager could score a call 4/10 versus another deeming it an 8/10 while using the same scorecard. This is where AI-powered coaching is super powerful. Managers can simply ingest a scorecard or scoring rubric they all agree on and allow the AI to consistently score these customer interactions weighted accordingly. This saves managers time reviewing conversations, scales best practices across teams, and ensures fairness with scoring. If you are interested to see how we do this with our conversation simulator at Solidroad drop me a note 💬 #solidroad #conversationaltraining #airoleplay #aisimulation
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Long-form, classroom learning has its place. However, "bite-sized" enablement is going to change workplace learning. Training in short bursts means higher completion rates, more favored by learners, and better information retention. 🎯 Check out our article below on Micro-Learning, and the benefits that companies can expect to see from adopting it. 👇 https://lnkd.in/e47r4n4K
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2024 is guaranteed to be a transformative year for most businesses. AI innovation is at the top of everyone's mind, and for most, understanding and using AI will become more of a necessity than a choice. BPOs and Contact centers can stand to benefit significantly from AI advancements. Here are some quick highlights of ways that BPOs can use AI: - AI-Powered Chatbots - Predictive Analytics - Real-Time Agent Assistance - Personalised Agent Training - and more below 👇 In the lastest Solidroad blog, we discuss some of the big-impact ways that BPOs & Contact centers can adopt and use AI to stay ahead of the curve. Check it out, and a Happy Friday! 🙌🏻 #solidroad #ai #conversationaltraining #airoleplay https://lnkd.in/enkPDYf3
How BPOs & Contact Centers Could Leverage AI in 2024
blog.solidroad.com