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headspace
Parramatta
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2 Wentworth Street, (Enter via Parkes Street), Parramatta, New South Wales 2150
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Phone 1300 737 616
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Fax (02) 8331 6056
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[email protected]
About
headspace Parramatta provides mental health support, services and information to young people, aged 12-25, and their families and friends. We can help with mental health, general health, alcohol and other drug services as well as work and study support.
If you are 12-25 years old, you can connect with us to arrange support. If you are 15 years old or younger, we need consent from a parent/carer/responsible adult to proceed with engaging you at headspace Parramatta. To start the process to book an appointment, simply call our office, email us or fill out our online intake form and we will get in touch to provide some information on headspace services. A formal appointment is required for mental health support at headspace Parramatta – we are not able to provide spontaneous walk-in support. We have availability for in-person intake sessions –give our office a call to book a time to attend in-person.
Bookings are required for appointments after 5pm on weekdays.
Hours
- Monday: 9:00am - 6:00pm
- Tuesday: 9:00am - 6:00pm
- Wednesday: 9:00am - 6:00pm
- Thursday: 9:00am - 6:00pm
- Friday: 9:00am - 4:00pm
- Saturday: Closed
- Sunday: Closed
headspace Parramatta is operated by Flourish Australia. All headspace services are funded by the Australian Government Department of Health and Aged Care. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Western Sydney PHN (Wentwest Ltd).
Services
Services could include: provision of contraception and advice, testing, support, treatment and management of sexually transmissible infections(STI) HIV/AIDS and viral hepatitis vaccination for Hepatitis and HPV, pregnancy testing and referral.
If you live near our headspace centre in a rural area but cannot travel in to see us, you can see our mental health workers online.
Workers either on site or linked to the centre who can assist you with any alcohol or other drug concern.
A headspace early intervention program to improve the lives of young people, and their families, who are affected by psychosis.
Get tips on how to prepare your resume and present for interviews. Find out about local employment opportunities (full time, part-time, or casual).
Mental health workers – which may include psychologists, psychiatrists, counsellors and other workers – that can help if you're just not feeling yourself.
Workers either on site or linked to the centre who can assist you with work or study opportunities.
A group of young people who help with events and some decision making at a centre. Ask your centre about getting involved.
News
More information
Young People
If you are a young person and wish to see someone at headspace Parramatta, please fill in this online form. You are also welcome to email, call or drop in during our business hours to discuss your options. Please provide your contact details such as your email and phone number.
Please find more information in our Information Pack.
Parents, Family, Carers and Friends
If you are the family member, carer or friend of a young person and wish to refer them to headspace Parramatta, please fill in this online form. You are also welcome to call us during our business hours to discuss their options. Please ensure that the young person who you are referring is willing to engage with headspace and is able to attend appointments. Please provide your contact details such as your email and phone number.
Please find more information in our Information for Friends & Family Flyer.
Service Providers
If you are a service provider, health professional, or from a school and wish to refer a young person to headspace Parramatta, please complete our 'Service Provider Referral Form'. Prior to completing the form, please ensure that you have obtained the young person's consent and provide as much information as possible so that headspace Parramatta's Intake Officer can determine the suitability and the most appropriate treatment options for the young person. headspace Parramatta will contact the young person and inform you thereafter of the outcome of your referral with us.
Please return this form by email to [email protected] or Fax 02 8331 6056.
We recommend that you follow up the emailed or faxed referral with a phone call, just to make sure we've received it.
Our phone number is: 1300 737 616.
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Please note: headspace Parramatta does not offer crisis or emergency support. If you or someone you care for needs immediate emergency support, please call 000 (Police, Fire, Ambulance), go to a hospital emergency department or call the NSW Mental Health Line on 1800 011 511.
For after-hours services, please contact:
- eheadspace on 1800 650 890 or eheadspace.org.au (9am-1am, 7 days a week)
- The Kids Helpline on 1800 55 1800 (24/7)
- Lifeline on 13 11 14 (24/7)
What is telehealth?
We offer both in-person and telehealth service to young people and their families and friends.
Telehealth services consist of any health-related communication via telephone and video conferencing platforms and applications. Instead of in-person appointments, we are now providing online appointments over phone calls and video calls using ‘Zoom’.
To find out more about our telehealth services, such as:
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How to use telehealth services
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How to make the most of telehealth services
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Confidentiality
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Troubleshooting
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Frequently Asked Questions
Please download - Guidelines for Young People to use Telehealth.
Feedback Survey
If you have used our telehealth services, and would like to provide some feedback on how it went and how we can improve, please fill out the 'survey here'.
Consent Form
If you are new to Telehealth or would like further information on our privacy, consent, and confidentiality information, please download our Telehealth Privacy, Consent, Confidentiality & Cancellation Policy.
For additional information on telehealth, please visit - headspace online and phone services (telehealth).
Rights & Responsibilities
Please download the Rights & Responsibilities Flyer.
For more information on 'Setting up a safe place at home to talk to your counsellor' please download the flyer here.
You can also access more information on 'How headspace can help you online' by downloading the flyer here.
If you have any questions or concerns with using our Telehealth services, please contact us on 1300 737 616 or [email protected]
Accessing headspace Parramatta services is free for young people 12-25 years old.
Some of our services do require you to have a medicare card.
Young people 15+ years old can get their own Medicare card by visiting a Medicare office or by calling Medicare on 13 20 11.
Click 'here' for more information on what a Medicare card is and why young people need one.
We also offer limited sessions outside of Medicare and the Mental Health Care Plan.
headspace Parramatta provides free youth mental health services to community and local schools in the local Parramatta area.
The Service & Community Development Officer is able to provide the following:
- Attend a mental health event and hold an interactive information stall
- Provide educational presentations and workshops on mental health topics, information about our service and referral pathways
- Mental health educational and promotional material, and
- In service tour where you are able to visit our centre, meet our staff and find out more about headspace Parramatta
The services provided have a mental health promotion and educational focus.
We deliver these services to promote positive mental health and wellbeing (please note that these services do not have a medical or therapeutic focus).
Please download and fill out our 'S&CD Request Form' for any of the above services and return it to [email protected]
For more information, please contact the Service & Community Development Officer at headspace Parramatta at [email protected] or on 1300 737 616.
Some requests will to be fulfilled through online videoconferencing.
Our centre is located on 2 Wentworth Street, Parramatta (entry via Parkes Street).
The toilet within our centre is gender neutral and our centre is also wheelchair accessible.
The centre is located close to Parramatta Train Station (4 minute walk).
Alternatively there is a secure paid parking lot on Wentworth Street.
Our centre has a ‘no wrong door policy’ which means no young person is turned away without connection to appropriate internal or external services.
Front view of our Parkes Street entrance
Street view of our centre
Ramp access at our centre
An initiative of the headspace Parramatta Youth Advisory Committee.
Here at headspace Parramatta, it takes wonderful and passionate people to complete our team and help support the young people and their families and friends that visit our centre.
Aniela (she/her) - Senior Clinical Manager
Amanda (she/her) - Senior Clinical Manager
Rachelle (she/her) - Clinical and Operations Manager
Meghavi (she/her) - Practice Manager
Jess (she/her) - Administration Support Officer
Serena (she/her) - Service & Community Development Officer
Karina (she/her) - Clinical Lead
Andrea (she/her) - Senior Youth Access Clinician
Jasna (she/her) - Senior Youth Access Clinician
Pia (she/her) - Intaker Worker
Theresa (she/her) - Registered Psychologist
Diane (she/her) - Registered Psychologist
Caitlin (she/her) - Registered Psychologist
Chinelo (she/her) - Registered Psychologist
Dr Velalagen (she/her) - Psychiatrist
Dr Tamayo (he/him) - GP
Amelia (she/her) - Registered Nurse
Agnes (she/her) - Parent Counsellor
Adrian (he/him) - Family Therapist
Sian (she/her) - Vocational Worker
Rachel (she/her) - Alcohol & Other Drugs Counsellor
Ann (she/her) - Clinical Educator
At our centre, we run groups for young people and their families and friends.
For more information on any of these groups please contact headspace Parramatta on 1300 737 616 or at [email protected]
Our current groups are:
OutWest
A social group for LGBTQIA+ folks. Please contact Twenty10 for questions regarding OutWest. For contact information please click 'here'.
When: Wednesday 5-7pm
Where: headspace Parramatta
Link to flyer 'here'.
This program offers free and confidential support for young people who are experiencing an early episode of psychosis or are at risk of developing psychosis.
headspace Early Psychosis not only provides specialist clinical case managers but also a range of peer support and family workers who’ll work with young people and their families to achieve their goals.
Young people work with a specialist case manager who develops an individual treatment plan and provides support throughout the treatment.
Mobile Assessment Treatment teams (MATT) also provide assessment, community outreach and support after hours. These specialists undertake initial assessments and treatment for young people and their family.
To speak to the Early Psychosis team, contact 1300 737 616 and dial option 2 or contact the MATT Team directly at 1800 437 628.
Click here to find out more information about headspace Parramatta Early Psychosis and for further contact information.
A key part of headspace Parramatta is our consortium support. These partnerships broaden young people’s access to arrange of services.
Our valued consortium partners are as follows:
We value input from young people and their friend and families.
Have your say about our centre by filling out the Praise, Suggestion & Feedback survey 'here'.
Your feedback will be used to ensure that we continually improve our services.
Our forms are private and confidential and you can choose not to leave your details.
However, if you wish to receive a response in regards to your feedback, please leave your contact details in the survey.