Aug 5, 2015 · In this paper, we deduce the problematic applications and the application quality in an enterprise environment by using data from an internal ...
Ticketing systems within an enterprise use large databases for collecting complaints and problems of the users over a long period of time and thus are an ...
Ticketing systems within an enterprise use large databases for collecting complaints and problems of the users over a long period of time and thus are an ...
Aug 4, 2015 · Ticketing systems within an enterprise use large databases for collecting complaints and problems of the users over a long period of time and ...
Text Categorization for Deriving the Application Quality in Enterprises Using Ticketing Systems ... Authors: Thomas Zinner; Florian Lemmerich; Susanna Schwarzmann ...
Jun 3, 2015 · Dataset for the Paper "Text Categorization for Deriving the Application Quality in Enterprises using Ticketing Systems" submitted to DAWAK ...
Bibliographic details on Text Categorization for Deriving the Application Quality in Enterprises Using Ticketing Systems.
We evaluate the accuracy of our approach using 12,000 tickets accumulated in June 2013 at the ticketing system of a company. These tickets were manually.
Oct 22, 2024 · AI-powered ticket automation uses artificial intelligence to make handling support tickets smoother and faster, increasing both agent and customer satisfaction.
People also ask
What is the difference between text classification and text categorization?
What is the text classification technique?
The solution, based on Natural Language Processing (NLP), was designed to process ticket text and automatically categorize, prioritize, and resolve simpler ...