We developed a prototype e-government system combining WWW and a call center system to be the online equivalent of a service counter at a government office.
We developed a prototype e-government system combining WWW and a call center system to be the online equivalent of a service counter at a government office.
Dec 9, 2008 · We developed a prototype e-government system combining WWW and a call center system to be the online equivalent of a service counter at a ...
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Abstract. An E-government service call center system based on SOA (Service-oriented Architecture) is designed, and the application of SOA in E-government, ...
The study concludes that integration of the Internet, phones, and call centers can enable governments to deliver e-government to every citizen of a nation.
Aug 5, 2022 · Being able to implement a reliable, secure two-way communication system helps government agencies connect with their constituents. And those ...
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Many of these governments have now started using e-governance as a mechanism to engender change in their governance systems for achieving development goals and ...
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Hence, a successful e-government will provide many benefits to all involved stakeholders in e- government activities which include delivering electronic and.