Mar 25, 2020 · This research proposes a text analytics–based framework that examines the utility of online customer reviews in evaluating automobile manufacturers.
May 19, 2020 · It can assist the component suppliers in devising process improvement strategies; improving their customer network; comparing them with ...
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Dec 1, 2020 · This research proposes a text analytics–based framework that examines the utility of online customer reviews in evaluating automobile manufacturers.
PurposeThis research proposes a text analytics–based framework that examines the utility of online customer reviews in evaluating automobile manufacturers ...
This facilitates the manufacturers to identify the reasons for consumer dissatisfaction, which can assist them in devising corrective actions. The proposed ...
Do online consumer reviews help to evaluate the performance of automobile manufacturers?
Aug 27, 2023 · Yes. Their website and the way they review is great information for major purchases.
The paper presents a text analytics framework that analyses online reviews to explore how consumer-perceived negativity corresponding to the supply chain ...
Purpose This research proposes a text analytics–based framework that examines the utility of online customer reviews in evaluating automobile manufacturers ...
Co-authors ; Do online consumer reviews help to evaluate the performance of automobile manufacturers? A Singh, M Jenamani, J Thakkar. Journal of Enterprise ...