Oct 22, 2024 · We first propose a conceptual framework of service failure and recovery strategies. We then transform it into a mathematical model to assist ...
Jul 9, 2004 · Taken together, when the customer's sensitivity to the value loss from a failure increases, the optimal total recovery expenditure increases.
A Mathematical Model of Service Failure and Recovery Strategies - University of Miami - Journal article.
We first propose a conceptual framework of service failure and recovery strategies. We then transform it into a mathematical model to assist managers in ...
Based on this mathematical model we derive optimal recovery strategies, conduct sensitivity analyses of the optimal solutions for different model parameters, ...
People also ask
What is the service recovery strategy?
What is service failure and service recovery?
How will you respond to service failure positively?
What are the types of service failure in service marketing?
This study proposes a framework linking service failure types and recovery strategies, and examines the moderated effects of buyer-seller relationships and the ...
Oct 4, 2024 · This paper proposes a service failure evaluation improvement model based on fuzzy FMEA-TOPSIS, which divides the consumer experience service of ...
We first propose a conceptual framework of service failure and recovery strategies. We then transform it into a mathematical model to assist managers in ...
Zhu Z., Sivakumar K. and Parasuraman A. (2004) "A Mathematical Model of Service Failure and Recovery Strategies", Decision Sciences, Vol 35 No 3, pp. 493-525.
Apr 26, 2024 · This study analyses the impact of the critical issues on Travel and Tourism e-service failure and explores specifically how peer-to-peer accommodation business ...
Missing: Mathematical | Show results with:Mathematical