Shipup

La Camif en 2024 : un acteur majeur de l’innovation durable. Mais ça n’a pas toujours été ainsi. En 2008, alors placé en cessation de paiements, Emery Jacquillat relance la marque historique sur internet avec un modèle disruptif. Un pari sur l'impact positif pour le made in France, pour les fabricants français et sur le développement durable. Et ça a porté ses fruits. 💼 Plus de 200 emplois créés. 🛋️ 20 000 références dans le catalogue Camif. 📈 66 % de NPS positif, une performance parmi les meilleures du marché. 💙 … avec une augmentation de 20 points en 5 ans grâce au post-achat. Découvrez la success story de Camif 👉 https://lnkd.in/eQwkpJZi Et vous, connaissez-vous d'autres marques d'e-commerce qui ont su se réinventer ?

Today’s the Day 🗓️ eCommerce Peak Season officially kicks off with back-to-school season. With the number of online orders set to skyrocket +200%, it's never been more crucial for online retailers to ensure a smooth customer experience after purchase. Black Friday. Christmas. New Year’s. Our data shows that the 𝗼𝘃𝗲𝗿𝘄𝗵𝗲𝗹𝗺𝗶𝗻𝗴 𝗺𝗮𝗷𝗼𝗿𝗶𝘁𝘆 𝗼𝗳 𝘀𝗵𝗼𝗽𝗽𝗲𝗿𝘀 𝗮𝗿𝗲 𝘀𝘁𝗶𝗹𝗹 𝗳𝗮𝗰𝗶𝗻𝗴 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗶𝘀𝘀𝘂𝗲𝘀. It’s up to you to anticipate. 💌 Will you offer proactive order updates, or leave customers in the dark? 🤬 Will you invite shoppers to answer feedback forms upon delivery, or leave them to write a scathing public review on sites like Trustpilot? 🔄 Will you lose thousands in automatic refunds, or offer flexible returns? Whatever your post-purchase challenge - this Peak Season, we’re here to help. #PeakSeason #BackToSchool #PostPurchase

Nobody will remember: - your salary - how “busy you were” - how many hours you worked But they will remember: - how many loyal customers you retained with proactive order incident updates - how many sales your e-commerce saved with flexible returns  - how much *revenue* you drove from post-purchase marketing

An order return does 𝗻𝗼𝘁 equal a refund 💸 Many online retailers miss out on a key opportunity to retain revenue by treating returns as automatic refunds. But our data doesn't lie: the majority of shoppers (𝟱𝟳% to be exact) want flexibility when it comes to returns. We're talking store credit. Order exchanges From an ill-fitting item of clothing to a customer wanting to save a present for a later date, there are plenty of reasons why shoppers don't want to simply return an item. 𝗥𝗲𝘁𝘂𝗿𝗻𝘀 𝗮𝗿𝗲 𝘀𝗲𝘁 𝘁𝗼 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗯𝘆 𝟮𝟬𝟬% this eCommerce Peak Season - is your returns solution optimized to safeguard your revenue? Discover more 👉 https://lnkd.in/eSbGVPDN

🎒Will this backpack order arrive on time for back to school? Why yes. Tropicfeel reassures their customers from purchase to delivery that their beautiful back-to-school backpack will arrive before the big school reopening next Monday thanks to our Smart Delivery Estimate (SDE). How does SDE ensure accurate delivery estimates, you ask? 🎯 Powered by Google Premium AI, SDE uses adjustable warehouse and carrier settings, harnessing Google AI's algorithm for geographical delivery calculation displayed directly on product, cart and checkout pages. Keen to find out how you can boost conversion for online orders when time is of the essence? (Halloween, the school Christmas ball, your dog’s birthday etc.) Take a peek at SDE 👉 https://lnkd.in/e4vgpTNn P.S. Happy back to shool / rentrée to all! 🏫

Repeat after me: 𝗼𝗻𝗹𝗶𝗻𝗲 𝘀𝗵𝗼𝗽𝗽𝗶𝗻𝗴 𝗶𝘀 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹. 💍 From customized jewelry for your partner ⚕️ To a blood pressure monitor 🏡 Or even furniture for your new home. Placing an online order is a financial but also emotional investment. As such, online retailers must provide 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗼𝗿𝗱𝗲𝗿 𝘂𝗽𝗱𝗮𝘁𝗲𝘀 about their package. A delay? Package waiting pick-up point? No tracking update? 𝗬𝗼𝘂 (yes, you!) need to be the one informing your customer, rather than forcing them to reach out to you. Throughout delivery, but also returns with item exchanges. Or else risk losing their business. eCommerce Peak Season is already upon us with 9 days until the Back to School rush. Are you prepared? 🤔

𝗢𝗻𝗹𝗶𝗻𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗶𝘀𝗻’𝘁 𝗮𝗯𝗼𝘂𝘁 𝗯𝗿𝗲𝗮𝗸𝗶𝗻𝗴 𝗿𝗲𝗰𝗼𝗿𝗱𝘀. 🏊 From Léon Marchand’s blazing 200m butterfly swim (1 min 51.21 sec) 🏃 To Faith Kipyegon’s sensational 1500m run (3 min 51.29 sec) The past few weeks at Paris’s Olympics have shown athletes at the top of their game. But e-commerce is a relentless 24/7, 365-day-a-year operation: Online retailers shoot themselves in the foot by claiming to have the fastest delivery. .... only for packages to inevitably arrive late during the Peak Season frenzy. Our advice? Focus on providing customers with 𝗮𝗰𝗰𝘂𝗿𝗮𝘁𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 𝗱𝗮𝘁𝗲𝘀. ⏱️ From the moment they click purchase, to when they receive the package. Provide shoppers with a realistic delivery date, stick to it. And customers will reward you with their loyalty — 🐶 Snoop Dogg included. Find out more 👉 https://lnkd.in/e4vgpTNn

🔄 Online returns: they may be the last step of the customer journey, but they’re the first thing on your customers’ minds when they click purchase. From PrettyLittleThing.com to John Lewis & Partners, e-tailers have recently made headlines due to their returns policy. Ask yourself: ⚖️ Do you offer customers choice, such as exchanges or store credit? ✨ Is your returns process seamless, incorporating elements such as a downloadable return label? 📣 Are you providing real-time, branded communication all throughout the returns process? eCommerce Peak Season is only 𝟯𝟬 𝗱𝗮𝘆𝘀 𝗮𝘄𝗮𝘆. Step up your post-purchase game today with Shipup Returns Management.

🛍️ Social commerce is transforming how customers discover and purchase from online brands. From Instagram's digital storefronts to Pinterest's shoppable Pins, social media and online shopping are converging like never before. Which platform will see the biggest growth in this rising form of eCommerce? 🤔

As an online business, you can't always win gold 🥇 Delays will occur. Items may even be damaged. But what will set you apart from competitors. What makes you a winner in your own right. Is how you 𝙘𝙤𝙢𝙢𝙪𝙣𝙞𝙘𝙖𝙩𝙚 with your customers, despite these external factors. Especially after purchase. Agree? P.S. 👏 Bravo to Léon Marchand and Team France on their triumphant wins 🇫🇷