AXA Partners

[Expert Insights] 🛡 Unlocking travel security in a volatile world. In a recent interview for ITIJ: International Travel & Health Insurance Journal, Shaun Boulter, AXA Partners' Global Head of Security & Operations, shared insights on evolving travel risks—from cyber threats to climate disruptions—and the importance of duty of care in corporate mobility. Shaun highlights how AXA Partners integrates advanced intelligence and tech to protect travelers, offering proactive, data-driven solutions to emerging threats. Explore in the article how we, at AXA Partners, are setting a new standard in travel security 👉 Link in the comment section #TravelSecurity #AXAPartners #CyberSecurity #DutyOfCare #CorporateMobility

[Experts' Insights] Global Travel Trends: Perspectives from the Asia-Pacific 🌏   ITB Asia 2024 took place in Singapore two weeks ago, gathering travel industry leaders from across the Asia-Pacific region. Our expert Wei Ming Tan 陈维明 presented the latest travel trends and shared insights on industry innovations.   According to him, the Asian market is on the way to full post-pandemic recovery, providing a glimpse into how the travel sector is evolving globally. But these trends are not just regional; they have global implications for the future of travel. The need for innovation and adaptability is more pressing than ever.   📌Here are some key takeaways you might find interesting 👇   𝟭. 𝗥𝗲𝗺𝗼𝘁𝗲 𝘄𝗼𝗿𝗸 𝗮𝗻𝗱 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗻𝗼𝗺𝗮𝗱𝗶𝘀𝗺 𝗮𝗿𝗲 𝗯𝗼𝗼𝗺𝗶𝗻𝗴  In 2024, we’ve seen a significant rise in travelers working remotely while exploring new destinations. This trend is particularly strong in the APAC region, where countries like Thailand and Indonesia have become digital nomad hubs. For insurers, this shift means providing flexible coverage. Travel risks are also evolving, with digital nomads requiring both personal safety and cybersecurity solutions.   𝟮. 𝗦𝗼𝗹𝗼 𝘁𝗿𝗮𝘃𝗲𝗹 𝗶𝘀 𝗼𝗻 𝘁𝗵𝗲 𝗿𝗶𝘀𝗲 According to the American Express 2024 Global Travel Trends Report, solo travelers are motivated by a desire for personal freedom, the opportunity to meet new people, and the ability to tailor their trips exactly how they want. There is a greater demand for personalized insurance solutions that address safety, medical coverage, and trip disruptions.   𝟯. 𝗧𝗵𝗲 𝗯𝗹𝗲𝗶𝘀𝘂𝗿𝗲 𝗽𝗵𝗲𝗻𝗼𝗺𝗲𝗻𝗼𝗻 𝗶𝘀 𝘁𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗶𝗻𝗴 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘁𝗿𝗮𝘃𝗲𝗹  More than one in three business travellers is expected to add a leisure component to at least one of their trips in 2024. The flexibility of travel insurance solutions will be key to addressing their varying needs, whether they are extending their stay or shifting between work and leisure modes.   𝟰. 𝗔𝗜 𝗶𝘀 𝗿𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘇𝗶𝗻𝗴 𝘁𝗵𝗲 𝘁𝗿𝗮𝘃𝗲𝗹 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 By 2024, AI-driven solutions have made travel planning more seamless and personalized than ever before. For example, TripGenie provided by Trip.com, uses large language model technology to tailor travel recommendations to a user’s exact specifications, from booking flights to suggesting hotels near specific landmarks. Travel insurers are also using AI to streamline claims management, detect fraud and provide support in real time.   𝟱. 𝗡𝗲𝘄 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 𝗮𝗿𝗲 𝗿𝗲𝘀𝗵𝗮𝗽𝗶𝗻𝗴 𝘁𝗵𝗲 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 Parametric insurance is setting new standards in the industry by automatically triggering benefits based on real-time data, such as flight delays. Doing away with the traditional claims process, this technology-driven product addresses customer pain points instantly. #TravelTrends #AXAPartners #Bleisure #TravelInsurance #AI #Partnerships

[Our People] « Some advice for new joiners : Get feedback. Feedback is the key. Be open to 𝘭𝘦𝘢𝘳𝘯. »   👇 Meet Christian and see how he commits to continuous learning to enhance customer satisfaction and deliver exceptional experiences for our people at AXA Partners. Discover how his journey from Operations to Human Resources sharpened his soft skills and #passion for helping others grow.   #MyPassionMyExpertise #CareerDevelopment #GrowYourPotential

[Our People] “I feel that AXA values the people for what they do and what they can achieve, not where they come from. Having such a diverse community, it helps you feel at ease. I think that that's the best, just to feel that you are part of something.” 👇Meet Ana and discover how being part of our diverse environment boosts the sense of belonging and motivation at work, which empowers our people to act in our customers’ best interests and focus on delivering the best experience for them. #MyPassionMyExpertise #KnowYouCan #Thriveinadiversecommunity 

[Expert Insights] Unlocking the future of insurance: Key takeaways from the BINA 14th annual conference 🌍   Last week, José Félix Cañas García, our Global Head of B2B2C, took the stage at the Summit in Lisbon to share his insights on B2B2C digital embedded insurance solutions and the platform ecosystem.   With insurance and assistance services increasingly being fully integrated into different distribution partners - such as retail, telecommunications, utilities and other consumer-driven sectors - the collaboration  of insurers, brokers, and other actors will be paramount   As José explains, “𝘛𝘩𝘦 𝘧𝘶𝘵𝘶𝘳𝘦 𝘰𝘧 𝘪𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘭𝘪𝘦𝘴 𝘪𝘯 𝘤𝘳𝘦𝘢𝘵𝘪𝘯𝘨 𝘪𝘯𝘵𝘦𝘨𝘳𝘢𝘵𝘦𝘥 𝘦𝘤𝘰𝘴𝘺𝘴𝘵𝘦𝘮𝘴 𝘵𝘩𝘢𝘵 𝘱𝘳𝘰𝘷𝘪𝘥𝘦 𝘴𝘦𝘢𝘮𝘭𝘦𝘴𝘴 𝘢𝘯𝘥 𝘤𝘰𝘯𝘷𝘦𝘯𝘪𝘦𝘯𝘵 𝘢𝘤𝘤𝘦𝘴𝘴 𝘵𝘰 𝘴𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘢𝘯𝘥 𝘪𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦𝘴, 𝘸𝘩𝘪𝘭𝘦 𝘮𝘢𝘪𝘯𝘵𝘢𝘪𝘯𝘪𝘯𝘨 𝘴𝘵𝘳𝘰𝘯𝘨 𝘱𝘢𝘳𝘵𝘯𝘦𝘳𝘴𝘩𝘪𝘱𝘴 𝘢𝘯𝘥 𝘭𝘦𝘷𝘦𝘳𝘢𝘨𝘪𝘯𝘨 𝘵𝘦𝘤𝘩𝘯𝘰𝘭𝘰𝘨𝘺 𝘧𝘰𝘳 𝘪𝘯𝘯𝘰𝘷𝘢𝘵𝘪𝘰𝘯”.   📌Have a look at key insights from Jose's presentation 👇   𝟭. 𝗧𝗵𝗲 𝗲𝘅𝗽𝗹𝗼𝘀𝗶𝘃𝗲 𝗴𝗿𝗼𝘄𝘁𝗵 𝗼𝗳 𝗲𝗺𝗯𝗲𝗱𝗱𝗲𝗱 𝗶𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 The embedded insurance market is projected to soar from USD 63.1 billion in 2022 to USD 483-600 billion by 2032. Some forecasts even suggest it could reach USD 1.5 trillion or more. This exponential growth opens up significant opportunities for new revenue streams.   𝟮. 𝗦𝗵𝗶𝗳𝘁𝗶𝗻𝗴 𝗰𝗼𝗻𝘀𝘂𝗺𝗲𝗿 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿𝘀 According to EY, over 30% of insurance transactions are expected to occur via embedded channels over the next five years. This trend emphasizes the growing demand for seamless, user-friendly insurance that fits effortlessly into customers' daily lives.   𝟯. 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿-𝗰𝗲𝗻𝘁𝗿𝗶𝗰 𝗮𝗻𝗱 𝗰𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝘃𝗲 𝗮𝗽𝗽𝗿𝗼𝗮𝗰𝗵𝗲𝘀 𝗮𝗿𝗲 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹  Fostering a collaborative culture, both within and across industries, allows insurers and partners to create value-added solutions that resonate with evolving customer needs.   𝟰. 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 𝗮𝗻𝗱 𝗱𝗮𝘁𝗮 𝗮𝘀 𝗱𝗿𝗶𝘃𝗲𝗿𝘀 𝗼𝗳 𝘀𝘂𝗰𝗰𝗲𝘀𝘀 Leverage technology, embracing AI, and data analytics to personalize offerings, optimize processes, and drive innovation within partnerships.   #Innovation #EmbeddedInsurance #NewUsages #OurPeople #ExpertTalk

[Experts’ talks] 📢 Curious about emerging travel insurance trends in the APAC market? 💡 Gain valuable insights at the upcoming ITB Asia, Asia’s leading B2B Travel Trade Show, where you can connect and learn from Wei Ming Tan 陈维明, Head of Travel Partnerships, Asia 🌍 As travel trends evolve - from digital nomadism to revenge travel and the challenges of over-tourism - so do the risks associated with travel. How is the travel insurance sector adapting to meet these changing needs with innovative products and services? Join the conversation with our expert to explore topics like AI-based Travel claims management and parametric insurance offers. Don’t miss this opportunity to gain deeper insights into the dynamic evolving landscape of travel insurance in Asia. 👉 What: ITB Asia Travel Trade Show 📌 When: October 23-25, 2024 🌎 Where: Marina Bay Sands, Singapore 🎯 Key takeaways from Wei Ming’s keynote will be shared later, so stay tuned! #TravelInsurance #Partnerships #TravelTrends #ITBAsia #Travel

[Experts' talk] 🎤 Join our Global Head of B2B2C José Félix Cañas García at the 14th Excellence in Contact Centre Summit in Lisbon, and don't miss the chance to learn insights on embedded insurance and affinity services that are reshaping the insurance industry. 💡 And stay tuned as we'll be sharing Jose's key takeaways from this event after the show, happening on 17th and 18th of October. 📅 #Innovation #EmbeddedInsurance #NewUsages #OurPeople #ExpertTalk

Congratulations to AXA Partners France and our partner Kereis France for winning the Silver Trophy at Les Trophées de l’Assurance 2024! 🏆🎉 Recognized in the "Technological Innovations" category, the collaboration between our French entity and their long-standing partner has resulted in a new predictive AI-based model in Loan Insurance. This model aims to reduce unnecessary medical checks for our policyholders and simplify procedures. The results speak for themselves: a 68% reduction in controls since January 2024, leading to a better customer experience and allowing our operational teams to stay focus on their core mission: supporting our customers in challenging and complex moments. By combining digital convenience with real human interactions, this model is a strong illustration of what is deeply rooted in our DNA: fostering digital solutions when possible, providing a human touch when it matters. 👏 Congratulations to all the teams involved in this award-winning success! #Trophees2024 #innovation #AI #insurance

Navigating challenges, delivering Excellence to our customers: A Look back at our Summer season 👇 As the summer season is now over, we look back at some challenging moments where our teams went above and beyond to support our customers when they needed us the most. Summer is always the busiest time of the year at AXA Partners, and this year was no different! But our commitment to serve and help remains unwawering. 🧳 Managing increased travel demand: With over 11 000 cases handled this summer, our teams worked tirelessly to support customers around the world during their travels. 🏥 Medical emergencies abroad: From coordinating rapid medical repatriations—like bringing a seriously ill child back from Malta in less than 30 hours—to handling accidents, we ensured every client received critical care when needed. 🌐 Overcoming language barriers: Our multilingual teams provided vital support to customers in need: in Romania, we helped a family involved in a serious car accident navigate medical care across different hospitals and languages. ⚡Adapting to unexpected events: Our resilience and problem-solving skills were put to the test as we swiftly handled unexpected challenges: in one case, after a medical aircraft was struck by lightning mid-flight, our teams arranged an emergency landing and continued the patient’s journey safely, demonstrating our resilience and problem-solving skills. 🕐 Global coordination: Throughout the season, we worked across time zones, seamlessly connecting our teams to deliver the best possible solutions, no matter where our customers where. 👏 Thank you to everyone at AXA Partners for facing these challenges head-on and ensuring our customers’ safety and peace of mind during this peak season. #AXAPartners #CustomerSupport #OperationalExcellence #GlobalAssistance #TeamDedication #OurPeople

[Our People] “I feel that AXA values the people for what they do and what they can achieve, not where they come from. Having such a diverse community, it helps you feel at ease. I think that that's the best, just to feel that you are part of something.” 👇Meet Ana and discover how being part of our diverse environment boosts the sense of belonging and motivation at work, which empowers our people to act in our customers’ best interests and focus on delivering the best experience for them. #MyPassionMyExpertise #KnowYouCan #Thriveinadiversecommunity