Voici comment vous pouvez répondre à la question « Pourquoi voulez-vous travailler dans le service à la clientèle.

Should be along the lines of why it matters to you, like: as someone who thrives on helping others, I truly understand the satisfaction that comes from making a positive impact in someone's life. The feeling of joy and fulfillment that arises from resolving issues and providing solutions is unmatched. In customer service roles, the opportunity to connect with people on a personal level and make a difference in their day is what drives me. I am always seeking out opportunities where I can actively contribute to someone's experience and grow my interpersonal skills. I believe that every interaction is a chance to make a difference, and I am constantly looking for ways to improve and enhance the customer experience.

For me, it was crucial because I liked to consider things from the customer's perspective and see what I could further improve or enhance in my service. The goal is always to ensure that the customer will use the implemented solution. Working in such a customer-oriented manner is a pivotal aspect of customer service. When the customer sees and acknowledges this, collaboration becomes much smoother.

I work in customer service because I enjoy helping people. Resolving matters that others may not be willing to take on. Being in customer service allows me the opportunity to put myself in the clients shoes and ultimately providing them with the same level of care I would want to experience myself. It is my goal each time to leave my customers satisfied and with a favorable impression that lasts, setting the standard of what they should expect and receive each time.

Je trouve une profonde satisfaction à aider les autres. Lorsque je peux résoudre un problème ou répondre à une question, cela me donne un sentiment d'accomplissement. Les rôles de service à la clientèle offrent l'opportunité de créer des liens significatifs avec les gens. J'apprécie particulièrement le fait de pouvoir écouter, comprendre et répondre aux besoins des clients, ce qui me permet de faire une différence positive dans leur expérience. Contribuer à rendre leur journée meilleure, même de manière minime, est extrêmement valorisant pour moi.

In my experience working with customers, I have gained a wide knowledge of people engagement and how to connect with people step by step. Customer by customer, you will find it so nice to deal with people and make them happy.

任何一项工作都有着它的意义，只是每项工作对应的是什么样的人去做，没有所谓的为什么想从事销售工作，是应该说我更喜欢和人接触沟通，和别人成为朋友，成为合作伙伴，在工作的意义上，工作既是生活的一部分，这一部份有意义，就表示这部分生活就有意义。 在团体中，不管任何工种，都离不开人和人的沟通交流，客服工作的意义，只是让A公司和BCDEFG的很多公司跨出去的沟通交流而已，让各自公司的需求得到满足，促进各自的需求发展。所处在的立场不同而已，归其就是交流沟通。

When you call a customer service, you want that someone over the phone provide you with accurate information, listen to you with empathy, find solutions and solve issues. I have worked for more than 20 years in customer service and I don't see myself in another area. My passion is to help others in their daily life and in particular in roadside assistance. My job can be stressful but is meaningful especially when customers thank you.

La verdad es muy sencillo todos queremos ver a las demas personas bien, progresando felices, y motivados. La biblia dice que Jesus y el reino de los cielos por una sola alma salvada hacen fiesta, eso se traduce a que si tenemos un cliente satisfecho y feliz nos da felicidad a toda la compañia y para eso estan las empresas de consumo, de servicios y bienes.

One time at work, there was a misunderstanding between my employee and a customer. The customer wanted a specific service because he had a special guest who came from another state with a different culture and type of food. So he came and asked my employee what type of oils we use. Do we use natural products? So the employee thought he wanted the recipe and refused to tell him, so I went to them and asked him if there were any specific products you eat or your guests, and he said yes! They prefer olive oil and natural products. I said we were offering what you needed and using it in our work, and we did it, and he was happy, and the guests liked our service.

Minhas habilidades de comunicação, paciência e resolução de problemas me equipam para o atendimento ao cliente. Em um emprego anterior, lidei com um cliente insatisfeito, ouvindo atentamente suas preocupações e oferecendo uma solução rápida, o que resultou em feedback positivo realizado por escrito diretamente em ouvidoria. Minha paciência me permite manter a calma em situações desafiadoras, enquanto minha capacidade de resolver problemas assegura que encontro soluções eficazes. Essas habilidades mostram que não estou apenas interessado na função, mas também capaz de prosperar nela.

Como atendimento ao cliente em Agência de comunicação e marketing, muito mais do que receber demandas é ter conexão com o seu cliente. Depois de alguns meses conhecendo as preferências, gostos e expectativas, saber entregar o material alinhado a isso. É entender do negócio do cliente para poder oferecer sempre a melhor experiência, sendo ajudando no processo de construção de um site ou criando campanhas de Google ADS ou Metal ADS. O atendimento ao cliente precisa estar presente e fazer com que o cliente entenda que ele tenha um time que pode contar, que esse time faz parte da empresa. O cliente precisa entender que ele tem com quem contar. É ele reconhecer o seu atendimento e saber com quem deve comunicar.

Well, I believe in 'Karma' i.e., work philosophy. The sole purpose of our lives is to create and help others. This is the ancient Eastern philosophy, deeply rooted in serving others and being gratified by it. That would be the biggest achievement when we go the extra mile to serve the customer, and the customer smiles or says thank you or even nods in acknowledgment. Passionately serving others gives a sense of fulfillment and achievement. We need to be detached from the outcome though, since if we attach our passion for service with the release of dopamine due to the acknowledgment of our service, it might discourage us. Hence, a passion for service with a sense of detachment from the outcome is a noble way of serving.

EVERYONE needs a paycheck, but WHY would you want to do THIS job, when there are so many others that pay very similarly? So many other jobs won’t give you as many problems, attitude, curveballs, or stress. The key is to detail how much of a passion for service that you have. Talk about how fulfilling these efforts lead you to be. Mention how one of those times that you helped out a customer, how much of a positive difference it made. Think about how you felt when someone really went out of their way for you and they absolutely DIDNT have to! All of these stories work to inspire, motivate, and convince teams that you really are there because you want to be there!

I have been one that has held the old elementary teaching of "Treat others as you want to be treated" whether in person or over a telephone. I always think of how I would want the person helping me handle the same scenario on their certain situation and use that with extreme compassion and listen to not only the issue they have but get a sense of how important it is by their tone of voice or stature and facial expressions and make them feel that I am right there with them and will ensure I do everything possible to have a positive outcome. Also, they have a pleasurable experience when they end the call or visit so that they know I went all out for them both professionally and personally.

This is my favorite response. It expresses a genuine passion for service. And, Delivering excellent customer service aligns with your values and you find joy in going the extra mile for customers. Passion is infectious, and when interviewers see that you genuinely care they get passionate about hiring you.

Well that's a very nice question for Customer service people, for me as a CRS I am a very extrovert and people person you will be around people every time and showing them your multi talented skills is another level of achievement.One of the most important reasons for me is communication, I believe that without a CSR role you can't brush up your communication...... ... Because every one has a mother tongue as their first language.

This is evident on the impact you have on those that are on the receiving end of the service. Customers will rave about what a great person you are and the satisfaction of seeing their gratitude is a driving force to keep giving and doing over and above what is expected from my role. The satisfaction far outweighs any complaint or disgruntled customer you may face, instead the positive comments fuel my drive to be an ambassador for change and doing good with all customer interactions

Tenho uma paixão genuína por oferecer um excelente serviço ao cliente, alinhada com meus valores de empatia e respeito. Quando um familiar esteve internado por um longo período, aprendi a importância de ouvir ativamente e buscar soluções objetivas para problemas complexos. Encontro alegria em ir além para os clientes, garantindo que suas necessidades sejam atendidas de maneira eficaz e amigável. Acredito que um serviço excepcional não é apenas um trabalho, mas uma oportunidade de fazer a diferença na vida das pessoas, e isso me motiva diariamente.

Mon intérêt pour le domaine du service à la clientèle est profondément enraciné dans ma passion pour l'interaction humaine et la résolution de problèmes. En envisageant mon avenir professionnel, je vois le service à la clientèle comme une pierre angulaire de mon développement. Ce rôle me permettrait d'acquérir des compétences essentielles en communication, en gestion de conflits et en satisfaction client, qui sont fondamentales pour toute carrière dans les relations humaines et la gestion.

Focusing on customer service is the best way to develop your skills in negotiation, critical thinking, problem solving, and uncountable others. Every day, I'm learning something new that adds to my experience and way of thinking.

Vejo uma função no atendimento ao cliente como um trampolim para alcançar meus objetivos de carreira a longo prazo. Pretendo crescer dentro do setor, adquirindo habilidades valiosas em comunicação, resolução de problemas e gestão de relacionamento com o cliente. Acredito que cada interação com o cliente é uma oportunidade de aprendizado e desenvolvimento pessoal. Busco contribuir de forma significativa para a experiência do cliente enquanto construo uma carreira sólida e gratificante no setor de atendimento ao cliente.

Ouvir o cliente mostra que sua opinião importa, cria confiança e fortalece sua marca. - Fazer perguntas abertas - Ouvir com atenção - Trabalhar a comunicação empática

O atendimento ao cliente é realmente uma das áreas que mais considero ser enriquecedora para qualquer pessoa. - O cliente vai estressar você ao máximo se não estiver preparado não vai passar credibilidade - você precisar sempre ser uma pessoa de referência e apoio ao cliente se ele o vê assim, significa que pode estar no caminho. - Teremos clientes de diferentes formas saber se adaptar a eles te ajuda aumentando seu repertório.

Estou ansioso para aprender com cada interação no atendimento ao cliente, vendo os desafios como oportunidades de melhoria. Reconheço que não há dois dias iguais e que cada cliente traz uma nova lição. Esta mentalidade de aprendizado contínuo me permite crescer profissionalmente e oferecer um serviço cada vez melhor, adaptando-me às necessidades em constante mudança dos clientes.