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Call Handling Panel
An always-on awareness panel helps your front office and help desk staff handle call volume along with a rich contact presence directory for rapid transfers
Zoom Phone calling features have been designed to give your users a flexible, mobile, and powerful cloud phone system.
A single, unified platform for Meetings, Phone, and Team Chat on Windows, Apple MacOS, Apple iOS and Google Android devices
Compatibility with a variety of desk phones from leading manufacturers
Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere
Manage personal call handling rules to redirect calls to internal users and external phone numbers
Voicemail transcription and notification allows you to easily manage voice messages from any device
On-demand and full time recording, transcriptions and playback allows you to easily archive and retrieve phone conversations
Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging
End users can manage personal call blacks lists to automatically block unwanted calls
Assign administrative assistants the privilege to make and receive calls on behalf of executives
Easily place and retrieve calls on-hold from Zoom apps and supported deskphones
Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join
Allows a user to silently monitor a call, such as an assistant taking notes for an executive
Allows a user to speak privately to the person they are silently monitoring
A supervisor who is monitoring can enter the call, and the 3 parties can continue the conversation
A supervisor who is monitoring can enter the call and take over the conversation
Place a call in park and retrieve it from another Zoom Phone endpoint
See when a contact is available before calling or transferring a call to them
A delegate can place a call on hold for a manager to to visually recognize and retrieve
Provide member endpoints with access to the group’s direct phone number and voicemail
Natively integrate a variety of business applications to enhance your employee and customer engagement experiences
Make calls directly from the Slack user interface
Provision, manage, and monitor your cloud phone system from anywhere through Zoom’s powerful administrator portal
Mix and match unlimited and metered calling plans as needed
Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud
Procure new and/or migrate phone numbers from your existing service provider
Assign, provision, and manage standard deskphone devices from the Zoom Admin portal
Setup and manage business hours, after hours, and follow-the-sun call routing
Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail
Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules
Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex
Customize the listening experience for your callers patiently waiting on-hold
Track your inbound and outbound calls. View caller name, number, and call duration with timestamps
Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues
Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules
Use popular SSO solutions to provide secure, easy access to Zoom
Monitoring dashboards and call detail reporting give administrators the power to proactively monitor and troubleshoot call quality issues
Business continuity even when your internet connectivity to the cloud is disrupted. Enable local survivability with essential calling capabilities with the Zoom Node appliance on-premises
An always-on awareness panel helps your front office and help desk staff handle call volume along with a rich contact presence directory for rapid transfers
Wallboards, and real-time and historical reports for data-driven insights help with SLAs on call handling and proper staffing
Group SMS & MMS into your call queues & auto receptionist enable you to connect with your traditional callers in modern ways