Papers by Jose M Barrutia
Service Industries Journal, 2009
... of organisation, studies the pure service sector and subjects the personal sales channel and ... more ... of organisation, studies the pure service sector and subjects the personal sales channel and ... Understanding and leveraging the role of customer service in external interactive and ... is geared towards making and meeting service promises, within a multichannel perspective, and is ...
Perspectives on Business and Process Performance, 2011
Global Environmental Change, 2015
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Journal of Sustainable Tourism, 2014
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European Journal of Marketing, 2016
Energy Policy, Nov 30, 2013
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Developments in Marketing Science: Proceedings of the Academy of Marketing Science, 2016
International Journal of Financial Services Management, Mar 20, 2015
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Papers in Regional Science, 2014
ABSTRACT A great deal of regional research has focused on the innovation-competitiveness-growth c... more ABSTRACT A great deal of regional research has focused on the innovation-competitiveness-growth chain, which is implicit in territorial innovation models (TIMs). TIMs literature has neglected or subordinated social and ecological regional conditions. This research adopts a broader perspective by: (i) studying an interscalar intergovernmental network aimed at meeting tridimensional sustainable development (SD) goals; and (ii) showing why this arrangement is successful. The network members are the regional government and provincial councils, which act as network promoters, and the municipalities. We model the network as a platform for integrating both pre-existing idiosyncratic resources and emergent resources/benefits that come from rich and regular interactions (in the shape of learning, enjoyment, reputation, identification, and attitude towards citizen participation); resources integration leads to network member satisfaction. This view is supported by data concerning a network in a Spanish autonomous community (region), Castile–La Mancha. We see this study as a first step towards more systematic research on what might be termed ‘territorial sustainability models’.
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The Service Industries Journal, 2007
... The extant literature is examined in international marketing, international entrepreneurship ... more ... The extant literature is examined in international marketing, international entrepreneurship andInternet marketing and a comprehensive strategic analysis is conducted of a successful individual services business: ING Direct. ... Internet Marketing , Harlow: Prentice-Hall. ...
The Service Industries Journal, 2008
The objective of this paper is to explain geographical divergences in interest rates on personal ... more The objective of this paper is to explain geographical divergences in interest rates on personal loans to households using aggregated consumer knowledge-related metrics as predictors. The researchers quantitatively test their approach in countries in the Eurozone and in the Italian and Spanish regions. Social expertise explains between 69% and 84% of variance in household loan market prices at an international
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Papers by Jose M Barrutia