Raya CX

Strong Q1 2024 Results! 📈   RAYA CX has just released its Q1 2024 financial report, and we're happy with the results! We've witnessed substantial year-on-year growth across the board, with an impressive 40.9% increase in revenue, an impressive 127% rise in EBITDA, and an exceptional 143.7% increase in net profit. The remarkable accomplishments highlighted here are a testament to the steadfast dedication and diligent efforts of the entire RCX team. Despite navigating a constantly shifting and demanding business landscape, our unyielding dedication to innovation, customer satisfaction, and operational capabilities has delivered outstanding outcomes. Even amidst the unpredictable fluctuations in global and local economies, we remain confident in our capacity to capitalize on our solid foundation and adjust to changing market forces. We are steadfast in our commitment to pursuing our growth agenda with unwavering determination. #EarningsReport #CX #customerexperience #outsourcing #contactcenter #callcenter #BPO

Add to cart! 🛒 As an e-commerce platform, your strategy should always put customer experience at the core. CX and the support you give your customers on every channel is vital. Customers and shoppers looking to be wowed. This month we explore how great CX can keep customers happy and loyal. So, add #CX to your cart and see how you become a shopper’s dream. #Omnichannel #Ecommerece #Outsouring #CustomerExperience #BPO #Retail

Scaling reliable experiences! 🚀 Know how we transformed the customer experience for Egypt’s leading bank by scaling their headcount by an astounding 2000%! Starting with just 80 employees in 2014, we’ve expanded to 1,650 team members to serve a growing customer base of over 19 million. Facing challenges like high attrition rates and low customer satisfaction, our commitment to flexibility and agility led to remarkable outcomes. We not only increased our workforce but also introduced new business lines and CX consultancy services, ensuring reliable and exceptional experiences in the fintech sector. Most importantly we proved to be a reliable partner for the bank and their 19 million customers! We built brand trust for the leading financial institute in Egypt. Download our case study and share your insights in the comments! 👇 https://lnkd.in/dgxD8hHm #ReliableExperiences #Fintech #HRO #CustomerExperience #banking #CaseStudy #BPO

As the fintech sector continues to grow, delivering reliable customer experience becomes increasingly vital. Customers are relying on you to deliver fast and trustworthy CX. #ReliableExperiences #Fintech #customerexperience

#MondayMotivation 💪 Trust is only built through reliability. If you’re there for the people you care about most and they can rely on you then they can trust you. The same goes for your customer experience. You must earn trust through reliability, especially regarding customer finances. Know that they trust you with their livelihood, so you must be up to the responsibility. #ReliableExperiences #Fintech #wellbeing #PersonalDevelopment #CX    #CustomerExperience #BPO #CallCenter

CX Lessons from the 2024 Olympics 🏅 The 2024 Paris Olympics were a masterclass in dedication, versatility, and excellence. Fintech companies can learn a lot from athletes like Simone Biles and Ahmed El Gendy: Prepare Like a Champion: Understand customer needs deeply. 🏋️♀️ Stay Agile: Adapt quickly to changing landscapes. 🤸♂️ Be Versatile: Excel across all customer touchpoints. 🏇 Just as these athletes go for gold, read our blog to learn how your #fintech can provide top-tier CX. https://lnkd.in/dYwRPFss #ReliableExperiences #customerexperience #Olympics2024 #Paris2024 #Olympics #Gold

#TipTuesday 📝 Easy accessibility is vital for customers using Fintech services. User-friendly interfaces, easy onboarding setup, multilingual support, and self-service options are all crucial to creating a seamless experience for any digital financial app or website. Giving customers control over their finances makes them trust the process and your company, including robust security measures, transparent fee structures, and tools that allow users to make informed decisions. All this combined with the right customer support on multiple channels makes you reliable, helps customers trust your service, and keeps them satisfied. #ReliableExperiences #Fintech #outsourcing #customerexperience #CX

Leadership skills level up! 🆙 Check out our leadership teams at the advanced leadership course by NaviGrowth - Training & Consultation sharing smiles, inspiring role plays, and knowledge. This development program was carefully crafted by our L&D team who gathered data across departments to further our leadership teams to reach new heights. 🚀 #RayaCX #Developement #training #leadership #teams

HSBC put customer centricity at the core! 🔴 We love the Harvard Business Review article, which showcases how HSBC puts customer centricity first by studying customer pain points and running extensive NPS surveys and data analysis. This created a CLCM (customer lifecycle management) framework that helped increase customer satisfaction and loyalty. Read the article to know exactly how they did it and write in the comments what you found most interesting. 👇 https://lnkd.in/gAY_XBQV #ReliableExperiences #Fintech #banking #customerexperience #CX #BPO #Outsourcing

It’s hard to trust when it comes to finances! 🙅♀️ But with the right customer support, you can bridge that gap and earn your customer’s trust. The Fintech industry is complex, and your products and services need the right team to support your customers. That’s where the right CX strategy comes in and the experts that shape them. This month we explore how CX can be used to gain customer trust and loyalty in the Fintech industry where it’s vital. So, learn how to gain new customers and their trust with their finance transactions! 💳 #ReliableExperiences #Fintech #outsourcing #customerexperience #CX