What went wrong? How to claim?
Changes, cancellations, booking errors
Damaged goods, missing delivery
Phoney "free" offers, bait advertising
Faulty goods, 14-day cooling off period
Surcharges, price discrimination
Free web tool to contact the trader for problems related to online shopping or send to ADR.
Advice and assistance with cross-border complaints
Find a neutral third party to resolve your online or offline consumer dispute
Get help with your dispute against a financial service provider in another EU country
Information and help to enforce your rights
Small Claims Procedure, European Payment Order, court
Search for a lawyer in the EU
This site was created in response to specific EU legislation.