research-article

A Systematic Review of Ethical Concerns with Voice Assistants

Authors:

William Seymour,

Jose SuchAuthors Info & Claims

AIES '23: Proceedings of the 2023 AAAI/ACM Conference on AI, Ethics, and Society

Pages 131 - 145

https://doi.org/10.1145/3600211.3604679

Published: 29 August 2023 Publication History

Abstract

Since Siri’s release in 2011 there have been a growing number of AI-driven domestic voice assistants that are increasingly being integrated into devices such as smartphones and TVs. But as their presence has expanded, a range of ethical concerns have been identified around the use of voice assistants, such as the privacy implications of having devices that are always listening and the ways that these devices are integrated into the existing social order of the home. This has created a burgeoning area of research across a range of fields including computer science, social science, and psychology. This paper takes stock of the foundations and frontiers of this work through a systematic literature review of 117 papers on ethical concerns with voice assistants. In addition to analysis of nine specific areas of concern, the review measures the distribution of methods and participant demographics across the literature. We show how some concerns, such as privacy, are operationalized to a much greater extent than others like accessibility, and how study participants are overwhelmingly drawn from a small handful of Western nations. In so doing we hope to provide an outline of the rich tapestry of work around these concerns and highlight areas where current research efforts are lacking.

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So JEstrada SJörke MBianchi EWang MHaghighi NFessele KLanday JCuadra A(2024)"They Make Us Old Before We're Old": Designing Ethical Health Technology with and for Older AdultsProceedings of the ACM on Human-Computer Interaction10.1145/36870178:CSCW2(1-30)Online publication date: 8-Nov-2024
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Zhan XAbdi NSeymour WSuch J(2024)Healthcare Voice AI Assistants: Factors Influencing Trust and Intention to UseProceedings of the ACM on Human-Computer Interaction10.1145/36373398:CSCW1(1-37)Online publication date: 26-Apr-2024
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Mallol-Ragolta ASchuller B(2024)Coupling Sentiment and Arousal Analysis Towards an Affective Dialogue ManagerIEEE Access10.1109/ACCESS.2024.336175012(20654-20662)Online publication date: 2024
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Index Terms

A Systematic Review of Ethical Concerns with Voice Assistants
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. HCI theory, concepts and models
    2. Interaction paradigms
      1. Natural language interfaces

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Zhan XAbdi NSeymour WSuch J(2024)Healthcare Voice AI Assistants: Factors Influencing Trust and Intention to UseProceedings of the ACM on Human-Computer Interaction10.1145/36373398:CSCW1(1-37)Online publication date: 26-Apr-2024
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https://doi.org/10.1109/ACCESS.2024.3361750
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