article

Free access

The measurement of user information satisfaction

Authors:

Margrethe H. Olson,

Jack J. BaroudiAuthors Info & Claims

Communications of the ACM, Volume 26, Issue 10

Pages 785 - 793

https://doi.org/10.1145/358413.358430

Published: 01 October 1983 Publication History

Abstract

This paper critically reviews measures of user information satisfaction and selects one for replication and extension. A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited.

References

[1]

Bailey, J.E., and Pearson, S.W. Development of a tool for measuring and analyzing computer user satisfaction. Manage. Sci. 29, 6 (May 1983), 519-529.

Digital Library

[2]

Barrett, G.V., Thornton, C.L., and Cabe. P.A. Human factors evaluation of a computer-based information storage and retrieval system. Human Factors 10 (1968).

[3]

Campbell, D.T., and Fiske, D.W. Convergent and discriminant validation by the multitrait, multimethod matrix. Psychol. Bull. 56, (1959).

[4]

Cheney, P. Organization characteristics and information systems: An investigation. Ph.D. dissertation, University of Minnesota, Minneapolis, 1977.

[5]

Cohen, J., and Cohen, P. Applied Multiple Regression-Correlation Analysis for the Behavioral Sciences. Lawrence Erlbaum Assoc., Hillsdale, N.J., 1975.

[6]

Cyert, R.M., and March, J.G. A Behavioral Theory of the Firm, Prentice-Hall, Englewood Cliffs, N.J., 1963.

[7]

Edstrom, A. User influence and the success of MIS projects. Human Relations 30, 1977.

[8]

Gallagher, C.A. Perceptions of the value of a management information system. Acad. Manage. J. 17, 1 (1974).

[9]

Guthrie, A. Attitudes of user-managers towards MIS. Manage. lnformatics 3, 5 I1974).

[10]

Hackman, J,R. Behavioral processes in organizations. In M.D. Dunnette (Ed.), Handbook of Industrial and Organizational Psychology. Rand-McNally, Chicago, 1976.

[11]

lgersheim, R.H. Management response to an information system. APIPS Conference Proceedings, National Computer Conference, 1976.

[12]

Ives, B., and Olson, M,H, User involvement and MIS success: A review of research. Manage. Sci., to appear.

[13]

Jenkins, A.M., and Ricketts, J.A. Development of an instrument to measure user information satisfaction with management information systems, Unpublished working paper, Indiana University, Bloomington, Nov. 1979.

[14]

Kerlinger, F.N. Foundations of Behavioral Research, 2nd ed. Holt, Rinehart, and Winston, New York, 1973.

[15]

Larcker, D.F., and Lessig, V.P. Perceived usefulness of information: A psychometric examination. Decision Sci. 11, 1 (1980), 121-134.

[16]

Lucas, H.C., Jr. Why Information Systems Fail. Columbia University Press, New York, 1975.

[17]

Lucas, H.C., Jr. The Implementation of Computer-Based Models. National Association of Accountants, New York, 1976.

[18]

Maish, A.M. A user's behavior toward his MIS. MIS Quart. 3, 1 (March 1979).

Digital Library

[19]

Nolan, R.L., and Seward, H.H. Measuring information user satisfaction to evaluate systems. In R.L. Nolan (Ed.), Managing the Data Resource Function, West Publishing Co., 1974.

[20]

Nunnally, J.C. Psychometric Theory. McGraw-Hill, New York, 1978.

[21]

Olson, M.H., and Ives, B. User involvement in system design: An empirical test of alternative approaches. Inform. Manage. 4 (1981).,

[22]

Pearson, S. Measurement of computer user satisfaction. Ph.D. dissertation, Arizona State University, Tempe, 1977.

[23]

Swanson, E.B. Management information systems: appreciation and involvement. Manage. Sci. 21 (1974).

[24]

Zmud, R.W. An empirical investigation of the dimensionality of the concept of information. Decision Sciences 9, 2 (April 1978), 187-196.

Cited By

Deshmukh AChalmeta R(2024)Validation of system usability scale as a usability metric to evaluate voice user interfacesPeerJ Computer Science10.7717/peerj-cs.191810(e1918)Online publication date: 29-Feb-2024
https://doi.org/10.7717/peerj-cs.1918
Borisov PPetrov KTsonkov N(2024)Integration perspectives for improving regional policy in rural areas of BulgariaAgricultural and Resource Economics: International Scientific E-Journal10.51599/are.2024.10.01.1110:1Online publication date: 20-Mar-2024
https://doi.org/10.51599/are.2024.10.01.11
Rai SSingh JKumar KAlhamzi K(2024)An Empirical Exploration of E-Agriculture System Acceptance, Satisfaction, and UsageInternational Journal of Electronic Government Research10.4018/IJEGR.34481420:1(1-26)Online publication date: 21-Jun-2024
https://dl.acm.org/doi/10.4018/IJEGR.344814
Show More Cited By

Index Terms

The measurement of user information satisfaction

Recommendations

A model of user information satisfaction

Previous investigations of the User Information Satisfaction construct have approached the definition of satisfaction from a narrow perspective. The focus was primarily on the attributes of the system, with scant attention paid to the attributes of the ...
An Empirical Study on the Relationship between the Satisfaction of Internet Health Information and Patient Compliance: Based on Trust Perspective
ICICM '18: Proceedings of the 8th International Conference on Information Communication and Management

With the increasing demands of health information and the development of the Internet, the Internet has evolved into an important source of social health information. However, the uneven quality of information may seriously affect the behaviors and ...
Exploring the relationship between information satisfaction and flow in the context of consumers' online search

The study investigate the subjective aspect of consumers' online information satisfaction within the frame of flow experience in two processes: ongoing and goal-directed information search. A total of 391 samples for ongoing processes and 415 samples ...

Comments

Information & Contributors

Information

Published In

cover image Communications of the ACM

Communications of the ACM Volume 26, Issue 10

Oct. 1983

88 pages

ISSN:0001-0782

EISSN:1557-7317

DOI:10.1145/358413

Editor:
Peter J. Denning
NASA Ames Research Center, Moffet Field, CA

Issue’s Table of Contents

Copyright © 1983 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 October 1983

Published in CACM Volume 26, Issue 10

Permissions

Request permissions for this article.

Request Permissions

Check for updates

Author Tags

Qualifiers

Article

Contributors

Other Metrics

View Article Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

1,152
Total Citations
View Citations
11,743
Total Downloads

Downloads (Last 12 months)762
Downloads (Last 6 weeks)99

Reflects downloads up to 24 Dec 2024

Other Metrics

View Author Metrics

Citations

Cited By

Deshmukh AChalmeta R(2024)Validation of system usability scale as a usability metric to evaluate voice user interfacesPeerJ Computer Science10.7717/peerj-cs.191810(e1918)Online publication date: 29-Feb-2024
https://doi.org/10.7717/peerj-cs.1918
Borisov PPetrov KTsonkov N(2024)Integration perspectives for improving regional policy in rural areas of BulgariaAgricultural and Resource Economics: International Scientific E-Journal10.51599/are.2024.10.01.1110:1Online publication date: 20-Mar-2024
https://doi.org/10.51599/are.2024.10.01.11
Rai SSingh JKumar KAlhamzi K(2024)An Empirical Exploration of E-Agriculture System Acceptance, Satisfaction, and UsageInternational Journal of Electronic Government Research10.4018/IJEGR.34481420:1(1-26)Online publication date: 21-Jun-2024
https://dl.acm.org/doi/10.4018/IJEGR.344814
Diavastis IChrysafis KPapadopoulou G(2024)Determinants of Accounting Information Systems Success: The Case of the Greek Hotel IndustryInternational Journal of Financial Studies10.3390/ijfs1202004212:2(42)Online publication date: 30-Apr-2024
https://doi.org/10.3390/ijfs12020042
Huỳnh Thị Hồng H(2024)Các nhân tố ảnh hưởng đến sự hài lòng của người sử dụng phần mềm kế toán: Nghiên cứu thực nghiệm tại Việt NamTạp chí Kinh tế và Phát triển10.33301/JED.VI.1270(63-73)Online publication date: 2024
https://doi.org/10.33301/JED.VI.1270
Yun YShin DChoi H(2024)Perspectives of Medical Students and Developers Regarding Virtual Reality, Augmented Reality, Mixed Reality, and 3D Printing Technologies: Survey StudyJMIR XR and Spatial Computing10.2196/542301(e54230)Online publication date: 7-May-2024
https://doi.org/10.2196/54230
Abbas ZMunir N(2024)Application of DeLone and McLean model on students’ E-learning systems during COVID-19 using PLS-SEME-Learning and Digital Media10.1177/20427530241239401Online publication date: 15-Mar-2024
https://doi.org/10.1177/20427530241239401
Fu CSilalahi AShih IPhuong DEunike IJargalsaikhan S(2024)Assessing ChatGPT’s Information Quality Through the Lens of User Information Satisfaction and Information Quality Theory in Higher Education: A Theoretical FrameworkHuman Behavior and Emerging Technologies10.1155/2024/81143152024:1Online publication date: 8-Oct-2024
https://doi.org/10.1155/2024/8114315
Park JLee SChang YHan H(2024)Designer's attitude: The forms of designer's interactions with customers in the design‐led innovation processCreativity and Innovation Management10.1111/caim.1259033:2(213-233)Online publication date: 4-Jan-2024
https://doi.org/10.1111/caim.12590
Al-Okaily AAl-Okaily MTeoh A(2024)What determines data analytics systems performance in financial engineering? A user perspectiveVINE Journal of Information and Knowledge Management Systems10.1108/VJIKMS-02-2023-0051Online publication date: 9-Sep-2024
https://doi.org/10.1108/VJIKMS-02-2023-0051
Show More Cited By

View Options

View options

PDF

View or Download as a PDF file.

eReader

View online with eReader.

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Full Access

Get this Article

Media

Figures

Other

Tables

View Issue’s Table of Contents